Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly the best place to buy a car from. Extremely honest people work there and they were very patient, answering all my silly questions. The car was prepared beyond my expectations, with a fresh se... See more
Company replied
I’m extremely impressed with the service I received here. From the moment I walked in, the staff were welcoming, knowledgeable and never pushy. They answered all my questions, helped me find the perfe... See more
Company replied
Emily at BTS Cars very professional. On the day of collection we had disagreement with finance company . Emily sorted it out for us . I will highly recommend BTS cars, got good collection of cars.
Company replied
Company details
Written by the company
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Contact info
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, United Kingdom
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4.6
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Rob the sales manager was extremely…
Rob the sales manager was extremely helpful & knowledgeable & would highly recommend!
11 April 2026
Unprompted review
Reply from BTS Cars
Hi,
Thank you for the great review. I really appreciate you taking the time to leave your feedback.
It was a pleasure helping you, and I'm glad my knowledge and experience made the car buying process easier. Enjoy your new car, and thank you for choosing BTS Cars.
Kind regards,
Rob
Sales Manager | BTS Cars Derby
Rob the sales manager was a very…
Rob the sales manager was a very helpful and a pleasure to meet.
11 April 2026
Unprompted review
Reply from BTS Cars
Thank you for your review.
Rob will be pleased to hear your kind words. Providing friendly, helpful customer service is something we take great pride in, and we're glad you had a positive experience with our team.
Thank you for choosing BTS Cars and our Derby car dealership.
Kind regards,
The BTS Cars Team
Mazda 3
I bought my car online and had it delivered, all without seeing it first. I was very pleased with the help and service provided by BTS and in particular with Richard who was my main point of contact. I would definitely recommend them.
3 February 2026
Unprompted review
Reply from BTS Cars
Thank you for your kind review.
We're really pleased everything went smoothly, especially as buying a car online can sometimes feel a bit daunting. Richard will be delighted to hear your feedback.
Thank you for choosing BTS Cars for your vehicle delivery and used car purchase. Enjoy your Mazda 3!
Kind regards,
The BTS Cars Team
Very friendly and accommodating
Very friendly and accommodating.
No hard selling and I felt really at ease throughout the whole process.
Highly recommend them for a car purchase :)
1 April 2026
Unprompted review
Reply from BTS Cars
Thank you for taking the time to leave us a review.
We're really pleased to hear you felt comfortable throughout the process. We believe buying a car should be a relaxed and enjoyable experience, so it's great to know you never felt under any pressure.
Thank you for the recommendation, and we hope you're enjoying your new car.
Kind regards,
The BTS Cars Team
Amazing experience
Amazing experience, very helpful and kind, made the sale very smooth, car on collection was lovely and clean.
Thankyou so much! Highly recommend!
28 March 2026
Unprompted review
Reply from BTS Cars
Thank you for your kind review.
We're delighted to hear you had such a positive experience with us and that the car was presented exactly as it should be on collection. The team always takes great pride in preparing our vehicles to a high standard, so it's lovely to hear that was noticed.
We really appreciate the recommendation and hope you enjoy your new car for many miles to come.
Kind regards,
The BTS Cars Team
Bts car sales are amazing
Rob was amazing from start to finish and very helpful on answering any questions we had.
A great buying experience from an amazing garage.
25 March 2026
Unprompted review
Reply from BTS Cars
Hi,
Thank you for the fantastic review. It was a pleasure helping you through the process and I'm really pleased to hear you had a great experience with us.
I'm glad I could answer all your questions and make everything as straightforward as possible. Enjoy your new car, and if there's ever anything I can help with in the future, please don't hesitate to get in touch.
Kind regards,
Rob
BTS Cars
We bought our seat arona from Richard &…
We bought our seat arona from Richard & our experience was first class. We highly recommend BTS for their service and quality.
13 March 2026
Unprompted review
Reply from BTS Cars
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re so glad to hear everything went smoothly with Richard, he’ll be really pleased to see this. Enjoy your SEAT Arona and thank you for choosing BTS Cars.
It means a lot to us to be recommended as a car dealership in Derby. 🚗
Easy to find cars a reasonable prices…
Easy to find cars a reasonable prices and Rob explained the process so I understood what I was signing up to, simple process and would highly recommend
6 March 2026
Unprompted review
Reply from BTS Cars
Thank you for the lovely review, we really appreciate it.
Great to hear Rob made everything clear and easy to follow, that’s exactly the experience we aim to give when buying a car in Derby. We’re glad the whole process felt simple for you.
Thanks again for the recommendation and enjoy your new car 🚗
Volkswagen t-roc 1.5 tsi evo black edition 5dr dsg.
Firs time buy car from BTS cars, the services brilliant and an updated before car delivered and delivery man very polite and friendly services also the car I bought is Volkswagen t-roc 1.5 tsi evo black edition 5dr dsg it's great condition , great company high trust , cheers.
5 March 2026
Reply from BTS Cars
Thank you so much for your review, we really appreciate you choosing us for your first purchase from BTS Cars.
We’re glad you were happy with the updates and the delivery, and that the whole experience felt smooth from start to finish. Enjoy your Volkswagen T-Roc, it’s a fantastic choice.
Your kind words about our service and trust mean a lot to us as a car dealership in Derby. Thanks again 🚗
These guys are great to deal with
These guys are great to deal with. Straightforward no nonsense sale, car was ready and as described and we had driven it and dealt with all the paperwork in just 30 mins. These guys are transparent and friendly. Would definitely choose them again.
5 March 2026
Unprompted review
Reply from BTS Cars
Thank you for such a great review, we really appreciate it.
We’re glad you found everything straightforward and transparent, and that the car was exactly as expected. Getting everything sorted quickly and without hassle is always our goal.
It means a lot to hear you’d choose us again, thank you for trusting our team at BTS Cars in Derby 🚗
Definitely recommend
Brilliant experience with this company from start to finish, Rob made me feel at ease, explained everything ,excellent knowledge , would highly recommend
19 February 2026
Unprompted review
Reply from BTS Cars
Thank you for taking the time to leave such a kind review.
It’s great to hear Rob made the whole experience feel comfortable and clear from the start, that makes all the difference when choosing a car. We’ll make sure your feedback gets passed on to him.
We really appreciate the recommendation and are glad we could help with your journey of buying a car in Derby 🚗
The whole experience was pleasant and…
The whole experience was pleasant and didnt feel forced into making any decisions or having any extras. Rob the sales manager really looked after us and helped us with all our questions.
21 February 2026
Unprompted review
Reply from BTS Cars
Thank you for your kind words, we really appreciate you sharing your experience.
We’re especially pleased to hear you felt comfortable and not under any pressure, that’s something we truly value. Rob will be happy to know he was able to support you and answer all your questions.
Glad we could make the process of buying a car in Derby a positive one for you. Enjoy your new car 🚗
Highly Recommended! Great Service!
From start to finish Rob at BTS Cars had been great.
During all communication and visits, Rob and other staff I have met were very polite.
Great showroom and a great range of cars. I couldn't recommend enough!
Ill definitely return for future purchases and I have already recommended to family and friends.
Thank you for your help with my new car!
20 February 2026
Unprompted review
Reply from BTS Cars
Thank you so much for such a detailed and thoughtful review, it really means a lot to the whole team.
We’re delighted to hear Rob and the team looked after you so well throughout, and that you enjoyed your visits to the showroom. Creating a welcoming and easy experience is exactly what we aim for.
It’s especially nice to hear you’ve already recommended us to family and friends, that means everything to us as a car dealership in Derby.
Enjoy your new car and we’ll look forward to seeing you again in the future 🚗
Just bought a car from Rob and the…
Just bought a car from Rob and the experience was absolute top-level! He made the whole process smooth and stress-free. I’m looking forward to the same great service in the future. Highly recommend. I’m confident that this same level of professionalism will continue if I have any issues down the road.
19 February 2026
Unprompted review
Reply from BTS Cars
Thank you for such a great review, we really appreciate it.
We’re glad Rob made everything feel smooth and stress free, that’s exactly how buying a car should be. It’s also great to hear you feel confident coming back to us in the future, we won’t disappoint.
Thanks again for the recommendation and for trusting BTS Cars with your purchase here in Derby 🚗
Trust
Rob and his word are worth the weight of my car ....best experience I have had buying a car ever ...
23 December 2025
Unprompted review
Reply from BTS Cars
Thank you, that really means a lot to us.
“Worth the weight of your car” might be one of the best compliments Rob’s had, we’ll definitely be sharing that with him. We’re so pleased you had such a positive experience.
Moments like this are exactly what we aim for at BTS Cars. Enjoy your new car and thanks again for your trust 🚗
Reply from BTS Cars
Thank you for your feedback, we really appreciate you taking the time to share your experience.
Glad to hear you enjoyed the honest approach, the car and the showroom, that’s exactly what we aim for at BTS Cars.
We hope to continue doing business together in the future, and maybe next time we can earn that full 5 stars. Thanks again for choosing us when buying a car 🚗
Rob was super helpful
Rob was super helpful at getting us all set up ahead of time so we could drive away the same day! We travelled 2 hours just to get here and it was totally worth it! Great customer service and car was immaculate
14 February 2026
Unprompted review
Reply from BTS Cars
Thank you so much for making the trip and for leaving such a great review.
We’re really glad everything was ready for you and that you could drive away the same day, especially after travelling so far. Rob will be pleased to hear this, and we’re happy the car was exactly as expected.
It means a lot you chose BTS Cars for your journey of buying a car, enjoy it and thanks again 🚗
Would reccomend, Thankyou guys!
Just financed a T-Roc from BTS cars. Richard was so helpful and patient every step of the way.
Would definitely reccomend BTS cars!
12 February 2026
Reply from BTS Cars
Thank you so much for your kind review, we really appreciate it.
We’re glad Richard could support you every step of the way and make the whole process smooth. Especially with finance, where we proudly do our best to go through everything clearly and without any stress for our customers.
Enjoy your T-Roc and thank you again for choosing BTS Cars 🚗
Reply from BTS Cars
Thank you for your review, we really appreciate it.
Glad everything was quick, easy and exactly as promised, that’s what we aim for every time when helping customers find the right car.
Enjoy your new car and thanks again for choosing BTS Cars 🚗
I’ve bought a few cars in my life
I’ve bought a few cars in my life, but this dealership is different. Very good aftercare and customer service. They genuinely care about you even after you’ve given them your hard earned money, which is rare.
15 January 2026
Unprompted review
Reply from BTS Cars
Thank you for such a meaningful review, it really means a lot to us.
Hearing that we stood out from your previous experiences when buying a car is something we genuinely value. Looking after our customers even after the sale is a big part of how we work at BTS Cars.
We really appreciate your trust and hope you enjoy every mile in your new car 🚗
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