Black Milk Clothing Reviews 

204
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and creative designs, especially licensed products and themed apparel, often noting their high quality and solid construction. The customer service and staff are frequently described as outstanding, with people appreciating their responsiveness, helpfulness, and personalized approach in resolving issues. However, some customers also noted concerns regarding product quality and price. A small portion of people felt that the materials, often polyester, were cheap and not commensurate with the high price point. Reviewers mentioned issues like thin fabric, lack of hemming, or items feeling similar to fast fashion brands despite the significant cost.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many appreciating the unique prints,... See more

Quality

Customers consistently note positive experiences with quality, praising the unique prints, interesting cuts,... See more

Customer service

Clients share overwhelmingly positive opinions on customer service, frequently describing it as amazing,... See more

Staff

Customers had positive experiences with staff, consistently praising their responsiveness, helpfulness, and... See more

Price

Consumers find price to be ambiguous, with many reviewers expressing dissatisfaction with the cost of items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came for the licensed products but I love other items as well, especially the eye attire, cat stuff, and mage/witch themes. This place has the perfect vibe and I couldn't be happier. My two Final Fa... See more

Company replied

Rated 5 out of 5 stars

Responsive, high energy, attentive staff. I’ve been shopping with BlackMilk Clothing for almost 10 years and seeing how much love and care they put into every single step of the process makes my day.... See more

Company replied

Rated 5 out of 5 stars

My absolute favourite brand!! Not only are the clothes uniquely beautiful , the whole blackmilk team are wonderful! Renee and the team are always so helpful and kind and sort out issues with speed and... See more

Company replied

Rated 5 out of 5 stars

Blackmilk and I have celebrated our 10 year relationship by finally taking the leap merging all my accounts into one super account… no more what email did I use and trying to guess passwords!!! Th... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(204)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Amazing Aussie Fashion Brand

Never had an issue with any of my orders, Always fast to respond to queries & the quality of the products is top of the line, they are comfy and you look & feel like a million bucks.. I always get compliments when I'm wearing my BM leggings or people ask me if they are from BlackMilk & it starts up a random conversation with a stranger.. I think everyone has so much respect for the brand and their product lines that really do make people excited & proud to talk about their collections and what kind of style of garment they are obsessed with and how they somehow universally look great on any body type.. you know what you are paying for in that kind of design quality, its stunning

23 July 2026
Unprompted review
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Reply from Black Milk Clothing

Kymberli, this absolutely made our day to read 🥹 Thank you so much for taking the time to leave such a thoughtful review. I love that you mentioned the random conversations that start when you're wearing BlackMilk. There's something pretty special about spotting another Sharkie in the wild and instantly having something to bond over! Thank you for your kind words about our team, our quality and our designs. We're incredibly lucky to have such a passionate community, and we're so happy you're part of it. Thanks again for being here and for sharing the BlackMilk love with the world 💖

Rated 5 out of 5 stars

I’ve just recently discovered Blackmilk…

I’ve just recently discovered Blackmilk and within two weeks I have made 6 orders! They have great quality clothing, with a good size range and size charts are accurate. Their customer service is amazing too, they are all over social media and reply very fast to the two questions I have sent them by email. If you think the clothes are cute, then you definitely need to give them a try!

21 July 2026
Unprompted review
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Reply from Black Milk Clothing

A six-order BlackMilk speed run in two weeks has to be some kind of record! 😂 We're absolutely thrilled you've found us, and even more thrilled that you've felt so looked after along the way.

Thank you for your lovely words about our quality, sizing and Customer Service Team. We put so much love into what we do, so hearing that you've had such a positive experience means the world to us. Welcome to the Sharkie Fam! We're so happy you're here, and I have a feeling this might just be the beginning of a very fun wardrobe adventure 🖤

Rated 5 out of 5 stars

Brilliant company worth supporting!

I've been wearing Black Milk fashions for years and order regularly. I'm hooked on the comfortable clothing and fabulous limit edition licensed prints that actually credit the artists.

The customer service is also amazing . It's so rare nowadays to be able to talk to real kind normal people instead of some horrible bot. Returns are easy (although super rare) and they also react to feedback super fast. I asked for more plus sized models and the next collection out had them.

18 July 2026
Unprompted review
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Reply from Black Milk Clothing

Oh Emilia! We are so blown away by your incredible support over the years and your review has really touched our hearts and made our day, thank you SO much!! Every single person here at BM pours their hearts into what we do so knowing how much you appreciate that really means a lot to all of us 🖤

Rated 1 out of 5 stars

This was a shop I loved buying from…

This was a shop I loved buying from when they first opened. The dresses I recently bought were a huge disappointment. These clothes are nothing more than cheap polyester trash manufactured in China. A basic polyester elastane skater dress priced at 50+ bucks is laughable.

30 May 2026
Unprompted review
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Reply from Black Milk Clothing

Hey, Thank you for being honest with us, and for having loved us once too, that means a lot.

We hear you on the polyester comment, but it's worth noting not all polyester is created equal. Ours is graded and finished specifically to hold its shape and last, not the cheap stuff it sometimes gets lumped in with. That said, we totally get that some of our intentionally lighter weight options are not the feel or look you expected, and so we'd be happy to look into a return for you.

From your username here, we're unable to look up your specific order, so if you want us to take a look, shoot us an email at hello@blackmilkclothing.com with your order number and we'll sort it from there. Your feedback's going straight to the right team too 🖤

Rated 5 out of 5 stars

A galaxy of stars

Responsive, high energy, attentive staff. I’ve been shopping with BlackMilk Clothing for almost 10 years and seeing how much love and care they put into every single step of the process makes my day. Lorelei was amazing ! Thank you

14 July 2026
Unprompted review
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Reply from Black Milk Clothing

Lindsei!! Almost 10 years with us?! That's SUCH a huge deal to us and we don't take that kind of loyalty for granted. Thank you for supporting us 🖤 We've already passed your kind words on to Lorelei, she's so touched by it!! Thanks so much for taking the time to leave this, it truly means the world.

Rated 5 out of 5 stars

They made an exception to their policy…

They made an exception to their policy for me when I made a mistake with my order and responded really fast.

6 July 2026
Unprompted review
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Reply from Black Milk Clothing

Thank you so much for your lovely review 🖤 We’re so glad we could help sort things out for you! We know little order mistakes can happen, and we’re always happy to look at each situation individually where we can. Thanks for taking the time to share your experience - we really appreciate it 🥹

Rated 5 out of 5 stars

Blackmilk and I have celebrated 10 years!

Blackmilk and I have celebrated our 10 year relationship by finally taking the leap merging all my accounts into one super account… no more what email did I use and trying to guess passwords!!! The link with a code to my email was genius *Chef Kisses*

From market stalls to quick ten minute breaks at work, blackmilk and I have shopped everywhere! Thanks to Emily we finally have some order and my OCD is so happy to have 1 account actually collecting points, I am going to celebrate by ordering now my 4th cart for the week!

Amazing customer service, quality one of a kind pieces and no matter if my weight goes up or down, I feel happy in my body as long as it’s covered head to toe in BLACKMILK 🤣💗

5 July 2026
Unprompted review
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Reply from Black Milk Clothing

Thanks so much, Sarah! 🥹 I absolutely loved helping you untangle the BlackMilk account web and create your one super account! 😂 Ten years with BlackMilk is something really special. Thank you for letting us be part of your wardrobe through so many stages of life. Hearing that our pieces help you feel happy and confident in your body, no matter what, honestly means the most. Now... about that fourth cart of the week... I'm choosing to believe that's just your super account celebrating 😆 Thank you again for such a thoughtful review. It genuinely made my day.

Rated 5 out of 5 stars

Great Clothes and Customer Service

I’ve been a consistent customer of Blackmilk for the last 15 years. I love their clothing because of the unique prints and interesting cuts. Their customer service team is very responsive and helpful.

1 July 2026
Unprompted review
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Reply from Black Milk Clothing

Jane! We're so blessed to have had you by our side for the last fifteen years - absolutely incredible! Thank you so much for your review 🩷✨

Rated 5 out of 5 stars

My favourite retailer. Quality in my vibe!

I came for the licensed products but I love other items as well, especially the eye attire, cat stuff, and mage/witch themes. This place has the perfect vibe and I couldn't be happier. My two Final Fantasy XIV dresses (job icons + map) are actually my favourite outfits ever. They're high quality and beautiful, and I get compliments from people who don't even know what a job icon is. The customer service is top notch and I feel like this shop is all about getting people high quality clothes in the themes we REALLY love.

28 June 2026
Unprompted review
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Reply from Black Milk Clothing

Catherine, this review is everything 🤩 We are beyond delighted that you're loving your FFFXIV piece so much, and hearing that you've received top-notch customer service is wonderful. Thanks for taking the time to share your thoughts ✨

Rated 5 out of 5 stars

Best Customer Service Ever

Customer service is always super speedy, incredibly helpful and so so lovely. I messed up on my order and it was sorted within minutes of me emailing.

23 June 2026
Unprompted review
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Reply from Black Milk Clothing

Bonnie, this absolutely made our day 🖤 We're so glad we could get everything sorted quickly for you. Thank you for taking the time to leave such a lovely review - it truly means the world to our team.

Rated 5 out of 5 stars

Absolutely love Blackmilk

Absolutely love Blackmilk! Customer service is fabulous. Excellent quality clothing. Brilliant!!

24 June 2026
Unprompted review
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Reply from Black Milk Clothing

Thank you so much, Jess! We appreciate you 🖤

Rated 5 out of 5 stars

The Lore of Lorelei & the Discount Code…

I had questions regarding my discount code. Was the spend in AUD or USD? (A-AUD) and Can I use the code on the day it expires or is that the date that it has to be used prior? (A:still good for use on the day it expires. Day after is no bueno.)Lorelei answered everything super fast and checked in the following day to make sure all went well on my end. So sigma 10/10

16 June 2026
Unprompted review
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Reply from Black Milk Clothing

The title of this review is absolute gold, Mischa! 🖤 We're so glad that Lorelei was able to be such help in this circumstance (we think she's pretty great and we'll make sure she sees these kind words). Thanks so much for making our day 🥰

Rated 5 out of 5 stars

My absolute favourite brand!

My absolute favourite brand!! Not only are the clothes uniquely beautiful , the whole blackmilk team are wonderful! Renee and the team are always so helpful and kind and sort out issues with speed and a smile ! Thank you all and keep doing the awesome things and making amazing clothes!

18 June 2026
Unprompted review
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Reply from Black Milk Clothing

Aww, Katie! What a wonderful review to receive - thank you so much!! We will absolutely make sure Renee and the team get this feedback 🖤 Thanks so much for making us apart of your wardrobe! xx

Rated 5 out of 5 stars

Arrived on time

Arrived on time, helped me locate my package,staff were incredly kind and helpful.

4 June 2026
Unprompted review
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Reply from Black Milk Clothing

Thank you so much for taking the time to leave this review James - that really means a lot to us!

Rated 5 out of 5 stars

Fun and Unique Printed Fashion

Fun and unique fashion that may not be everyone's taste but when you find something that fits your vibe it's perfect.

A lot of it is custom printed so I think people need to just keep that in mind and curb their expectations. It's not like printing on paper.

I've done both returns and order cancelations, both with great customer service. Returns do count for store credit only, so mind that.

I love that they feature artists in their collections! <3
I very much look forward to shopping again soon when I can afford it.

12 June 2026
Unprompted review
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Reply from Black Milk Clothing

Fun and unique are in our blood, so we are so glad to hear this! 🥰 This review absolutely made our day to read, thank you so much for taking the time to leave it!

Just a quick note on returns: we offer refunds and store credit for eligible items - you'll just need to select either option at the end of the return process. If you need a hand with this, please send us an email (hello@blackmilkclothing.com) 🥰

Rated 5 out of 5 stars

Above standra amazing service

Super amazing service. 100000% recommend. Ordered a dress from Black Milk for for first time not realizing it was shipping to the US from Austrailia and I needed the dress for a wedding very soon. I reached out to customer service and within minutes Renee responded that she understood the urgency and would let the warehouse know to process the order ASAP. They got it in the mail the next day and it arrived at my doors step on the East Cost of the US with 3 days to spare. So so thankful! I couldnt be more happy. My dress traveled half way around the world in time for me to sparkle in it

10 June 2026
Unprompted review
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Reply from Black Milk Clothing

We’re so glad we could get everything moving quickly for you, especially with such a tight wedding deadline. Big shoutout to Renee for jumping on it and flagging the urgency with the warehouse straight away - she's the actual best.Australia to East Coast US in a few days is a bit of a “dress passport stamp collection” moment ✈️ Hope you had the best time sparkling in it at the wedding Chelsea!

Rated 5 out of 5 stars

Really lovely

Really lovely, unusual clothing. Have loved everything I’ve received from them

9 June 2026
Unprompted review
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Reply from Black Milk Clothing

Thank you so much for the review, Lynne! We appreciate it so much 🥰

Rated 5 out of 5 stars

Blackmilk is my favorite brand to shop…

Blackmilk is my favorite brand to shop from. They have the most beautiful designs, their fabrics are so comfortable and well fitting and their customer support is the best. They are always helpful and friendly and reply quickly. Their international shipping is quick too! I've been buying from them for many years since 2020:)

8 June 2026
Unprompted review
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Reply from Black Milk Clothing

Aww, Ariella! Our hearts 🖤 We're so happy to read this, and we're so happy to have had you a part of the Sharkie community for so long now.

Rated 5 out of 5 stars

The customer service team are always…

The customer service team are always lovely to deal with - they are prompt and helpful, and you don't feel like you are getting a 'standard' response - it feels personalised!

22 May 2026
Unprompted review
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Reply from Black Milk Clothing

Thank you so much, Christie! We pride ourselves on our customer service, so reviews like this mean the world to us 🥰

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