Everything at the atm machine worked well and the bitcoin came really fast. In the past I had waited and waited and this last time I realized I needed to refresh my screen for it to arrive. You prov... See more
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It’s a simple well thought out interface. I’ve had to use customer service once in an early early version of the platform. Issues were solved in a few minutes with a quick phone call. Since then every... See more
Company replied
This is science fiction movie autonomy ! … The idea that I can go in a regular convenience store and get some on the chain Bitcoin directly into my cold storage for very low fees and absolutely anonym... See more
Company replied
Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Bitcoin Well is a non-custodial bitcoin platform available in Canada and the United States. When users buy bitcoin through Bitcoin Well, the bitcoin is delivered directly to a wallet they control rather than being held on-platform. Bitcoin Well supports online purchases and also has a concierge service (Bitcoin Well Infinite) for larger purchases. Bitcoin Well is publicly traded company (TSX.V: BTCW) as well as a regulated Money Services Business in both Canada (FINTRAC #M19811620) and the United States (FinCEN #31000308454032).
Contact info
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canada
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
You should know
4.6
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient
Everything at the atm machine worked well and the bitcoin came really fast. In the past I had waited and waited and this last time I realized I needed to refresh my screen for it to arrive. You provide am amazing niche service! Thankyou!
29 August 2026
Only the simplicity of navigating the…
Only the simplicity of navigating the transaction - right from my financial institutional to my Bitcoin well account to my wallet. Simple, fast, and affordable. Thank you
23 August 2026
The Surrey Guildford Mall ATM BTC CASH…
The Surrey Guildford Mall ATM BTC CASH VOUCHER experience has been completely abysmal. Ongoing.
10 August 2026
The Best -Always courteous and prompt service for…
Always courteous and prompt service for assistance in procedure and tech.support
4 August 2026
Service À+++
1 August 2026
Excellent
Excellent. This was my first time and I was very happy how easy it was. Thank you
4 August 2026
Unprompted review
Reply from Bitcoin Well
Happy to have you onboard!
CAD $ convinient
17 July 2026
I have never had an issue with Bitcoin…
I have never had an issue with Bitcoin Well and have found them to always be a reliable and trustworthy company for all my bitcoin needs.
1 August 2026
Reply from Bitcoin Well
Hey Shaun, thank you for your review, happy to have you as a customer.
Solid and consistent
Solid and consistent purchasing of Bitcoin, easy to use and no surprises.
21 July 2026
Reply from Bitcoin Well
Thanks for the 5 Star Review! Happy Stacking!
Easy to use
Easy to use. Detailed transaction reports. The only negative is if you have to contact support, it's not quick to get a response most times. Not quick, but helpful.
25 July 2026
Reply from Bitcoin Well
Hey MMB, thanks for the review. We're always looking to level up our service.
It’s just that easy
It’s a simple well thought out interface. I’ve had to use customer service once in an early early version of the platform. Issues were solved in a few minutes with a quick phone call. Since then every transaction has been seamless. I’d highly recommend BTCWell. Cheers to Adam & his knowledgable team!
17 July 2026
Reply from Bitcoin Well
Hey Chris, appreciate your thoughts and the positive review. Keep Stacking!
I love your company's product, philosophy and ethos.
I love the people who work at Bitcoin Well. I love your company's product, philosophy and ethos. It matches my values. I want to see you guys succeed. But please, for the love of God, create a better UI. Come on!!!!!
15 July 2026
Reply from Bitcoin Well
Hey there Awane,
Thank you so much for the love and for supporting our mission! It means the world to know our ethos and values resonate with you.
As for the UI—point taken loud and clear. We hear you, and we're actively working on making the experience much smoother.
Reply from Bitcoin Well
Hey Nicholas, thanks for taking the time to review. Happy Stacking!
easy to use
easy to use, low fees and automatic scheduled buys to a self custody wallet are all amazing features
17 July 2026
Reply from Bitcoin Well
Hey Cliff, thanks for the positive review. Keep Stacking!
Great service and customer support
Great service and customer support. I've only had one transaction (out of 100+) that went sideways and the support team had it resolved within hours.
20 July 2026
Reply from Bitcoin Well
Thanks for your patronage Jarret. Happy Stacking!
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