Excellent product
Excellent product, looks stunning in our home!
Delivery was excellent!
Client support excellent!
We are buying more from them!!
Reply from Berah Getah
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Les meubles Berah Getah, fabriqués artisanalement avec des matériaux durables, allient design et fonctionnalité. Portés par une équipe engagée, ils s’inscrivent dans une démarche éco-responsable. Le service client vous accompagne à chaque étape, assurant satisfaction et suivi personnalisé. Chez Berah Getah, il y a l’envie bien ancrée de rendre nos intérieurs confortables et heureux, nous croyons à la joie d’être entouré durablement de beau et de bon ! __________________________________________ Berah Getah furniture, handcrafted from sustainable materials, combines design and functionality. Supported by a committed team, it is part of an eco-responsible approach. Our customer service team is with you every step of the way, ensuring satisfaction and personalised follow-up. At Berah Getah, we have a deep-rooted desire to make our homes comfortable and happy. We believe in the joy of being surrounded by beauty and goodness for the long term!
Parc d'Activité Ecospace - Bâtiment A5, 150 Avenue de l'Espace, 59118, WAMBRECHIES, France
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Excellent product, looks stunning in our home!
Delivery was excellent!
Client support excellent!
We are buying more from them!!
Reply from Berah Getah
A really bad experience. They sold me a product that is out of stock, completely unavailable, and no longer being manufactured. How is it even possible to sell something that doesn’t exist? I purchased this garden bench on April 30th (Order S179222), and after FOUR weeks of being stalled, I finally found out the truth.
After 3 weeks of waiting with no news of the bench nor the company, I spent all last week chasing customer service for updates, and their only response was a vague "we are investigating where the package is." Thinking the company was serious, I got rid of my garden furniture in the meantime. Now, a month later, they brush me off with an automated email stating there is no stock, completely ignoring the damage they’ve caused and leaving me with an empty garden in the middle of summer.
They offer no alternatives and no compensation for the trouble, just a delayed refund. Very poor inventory management and terrible customer service. Avoid buying here if you don’t want to waste your time.
Reply from Berah Getah
I purchased a wardrobe, the Portland model in particular, nearly one and a half years ago. I recently noticed that there has been some damage due to the side panels coming loose. I determined that is mostly because of the load bearing design where the entire weight of a solid teak wardrobe is being transferred through 4 screws. I contacted the customer support since Berah Getah offers 5 years warranty. I had to send them photos and videos of the damage. My claim was not initially accepted because it was determined that the damage was caused due to transport. After I clarified the matter with them they agreed to accept my claim and refund a partial amount of the payment. There was an offer to replace the wardrobe as well which I refused.
Overall ,the impression I get is the company is very serious about customer satisfaction as evidenced by the high score here on Trustpilot. But I found that we could have avoided the entire situation if the wardrobe had been designed better in the first place.
Reply from Berah Getah
Bought a table. Very carefully packaged and good communications re delivery. Good quality table. The instruction manual had a small error regarding the table assembly, but we easily worked it out.
Reply from Berah Getah
We bought four dining chairs and one side table and couldn't be happier. We were definitely nervous ordering furniture online but everything came as amazing as we'd hoped. We were given a waiting time of four months for the chairs and they came within three. The quality is amazing, worth the wait!
Reply from Berah Getah
The color, the wood quality, and the shape of the makeup table were exactly similar to the photos and description. It was very easy to assemble and stable, which I liked.
Reply from Berah Getah
Very happy with the whole order process; the TV furniture I ordered (Raphael) looks exactly like the picture and the customer support is top notch.
100% recommend, will continue to purchase from this company.
Reply from Berah Getah
The actual product was better than it looked online, so we are very happy. Beautiful wood (with a pleasant smell!). Good hinges on the doors for soft closing, and only two woodeen legs to assemble, veeery easily. I totally recommend this product with Berah Getah!!!
PS: The only thing that could have worked better with the delivery is that they could have notified us that they had changed the initial delivery date to a day before (we weren't home!), but then they quickly rearranged it and we received it that same week!
Reply from Berah Getah
Beautiful furniture at competitive prices - we ordered the large Aldo chest of drawers and it’s really good quality.
Great customer service to when we had a query about removing the drawers.
Reply from Berah Getah
Beautiful products and perfectly wrapped. Fragile items arrived quickly and undamaged. Very responsive customer service. I will definitely be ordering again
Reply from Berah Getah
Our chairs are beautiful and of great quality! We’ve been using them for a few months now and are really satisfied. They look fantastic in our interior - very stylish. The delivery was also on time and smooth. We’d gladly recommend them to everyone!
Reply from Berah Getah
We ordered this mirror. We usually do not give feedback for every article, but this bathroom mirror is really beautiful and people ask us a lot where we got it from. 5 stars for this mirror!
Apart from that, logistically everything went perfect and the French company was very friendly.
Thank you a lot.
Reply from Berah Getah
Customer Service is responsive and provides clear expectations should an order go wrong. They own up to it. I've been really pleased with the quality of the furniture, the communications (fyi "10-day delivery after orders" doesn't apply to shipments outside of france I learned too late) and the level of accountability. 5 stars.
Reply from Berah Getah
Beautiful chest of drawer of good quality.
Reply from Berah Getah
A customer center quite reactive and helpful but this will not overpass the bad quality of furnitures. I have bought 16 garden chairs on which we can sit anymore so painful they are and 2 very unstable tables.
Reply from Berah Getah
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