For my transaction, it was good. It is the aftermath that is an area of concern. I get multiple emails asking me to run my transaction again with Banxa, and have to cancel each one. In my attempt to n... See more
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See what reviewers are saying
It took more than 24 hours to process my order, and I received my crypto only after 1.5 days. The customer support is poor. I submitted the support form on the website twice, but I only received... See more
Company replied
I wasnt too keen on the whole process but as really easy actually creating account and purchasing crypto etc etc and really fast and wasnt much to it at all. Thank you for making it a pleasant experie... See more
BANXA made buying and sending BTC easier than any other crypto apps I'd tried. I highly recommend their website and connection with Trust Wallet.
Company details
Written by the company
Banxa (TSX-V:”BNXA”) is a Payments Service Provider (PSP) for the digital asset space. The company has a mission - to build the bridge between traditional financial systems and regulation and the digital asset space. Our goal is to onboard the general public to digital currency by building fully compliant payment infrastructure that enables simple and secure conversion of fiat currency to digital currency (e.g. USD/CAD to BTC/ETH). Banxa's flagship product is a “Plug-and-Play” Fiat Onramp which allows seamless access to digital currencies via multiple payment methods. The company’s product line is diversified by a B2B offering, or wholly owned, B2C (direct-to-consumer) websites. Upcoming products will focus around further development of digital payments, transfers and storage. Banxa is not a bank / authorised deposit taking institution.
Our Commitment
Written by the company
- We are customer centric in everything we do
- We aim to respond to all service requests in a timely manner. Before leaving a negative review please contact us at support.banxa.com so we have the opportunity to resolve your enquiry.
Contact info
L2 2-6 Gwynne Street, 3121, Cremorne, Australia
- support@banxa.com
- banxa.com
You should know
3.9
Great
77K reviews
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Took over 3 hours for my transfer to…
Took over 3 hours for my transfer to complete when I was told it would be much shorter. Contacted customer support and they took over 4 hours to reply only to say that’s it’s been complete. What sort of help is that ?
3 November 2026
Banxa was used to fraud me
3 November 2026
Translation always get completed.
3 November 2026
Been charged 8 purchases only made 2…
Been charged 8 purchases only made 2 only recieved 2 .. will not do business with banxa again .. this sux having to jump thru hoops to get my money back
3 November 2026
Prompt response
3 November 2026
I am a relatively new customer and I've…
I am a relatively new customer and I've had no issues with Banxa's platform. It has been easy to use and quick.
2 November 2026
Thank you for the excelent Suppor
2 November 2026
Because what I experience
Because what I experience, I would give anybody advice to try it out and have been well pleasing for me. That is why I give it that rate.
3 November 2026
Very Nice!!!!!
3 November 2026
I am happy with the speed that all…
I am happy with the speed that all transactions go through.
2 November 2026
Made me believe I was purchasing $480…
Made me believe I was purchasing $480 worth of Bitcoin with some minor transaction fees. Only to receive $451 worth of Bitcoin so a hidden $30 worth of fees. Can I say they straight up lied about the amount.. no, but the way it's set up makes you believe you will receive $480 worth of Bitcoin.
3 November 2026
The best ⭐️⭐️⭐️⭐️⭐️
3 November 2026
i could not complet as the code sent…
i could not complet as the code sent too an address i could not recive it
2 November 2026
Good and fast
1 November 2026
Fast and reliable as always
2 November 2026
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