Balgores Leasing Reviews 

871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, approachable, and transparent throughout the entire vehicle leasing journey, ensuring that every step remains simple and completely stress-free. Many consumers also appreciate the remarkably fast communication, rapid responses to all questions, and the seamless delivery of their new cars directly to their doorsteps. However, some people mentioned experiencing occasional delivery delays, minor scheduling hurdles, or frustrating challenges in obtaining clear updates regarding vehicle arrival dates from the team. A few reviewers also felt that communication could occasionally be improved when trying to track down exact handover times and final details.

What people talk about most

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and professional experience... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles frequently arrive on time and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, approachable, and very... See more

User experience

Customers had great satisfaction with the user experience, describing the process as clear, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more

Company replied

Rated 5 out of 5 stars

The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more

Company replied

Rated 5 out of 5 stars

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more

Company replied


Company details

  1. Car Leasing Service
  2. Car Dealer
  3. Leasing Service

Written by the company

Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(871)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm new to car leasing and this was a…

I'm new to car leasing and this was a good place to learn, from start to finish the process was clear and concise with regular updates provided by the team. They answered my daft questions without making me feel stupid. Will definitely use again.

16 July 2026
Unprompted review
Balgores Leasing logo

Reply from Balgores Leasing

We’re pleased to hear you found the leasing process clear and straightforward, with helpful communication throughout. We appreciate your support and look forward to assisting you again.

Rated 5 out of 5 stars

Great Experience

Great Service from the team, have dealt with Mark Cahill a few times now would highly recommend, sourced a car for me really quickly delighted with the speed of delivery from enquiry to my driveway

11 August 2026
Balgores Leasing logo

Reply from Balgores Leasing

We’re pleased to hear that Mark was able to source the right car for you and make the process from enquiry to delivery as quick and straightforward as possible. We really appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Efficient Service - No complaints!

My new vehicle was sourced on time and delivered as promised. I was kept informed of the process at every stage and there were no unforeseen mishaps.

27 July 2026
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your feedback. We're pleased to hear your vehicle was sourced and delivered on time, with clear communication throughout the process. We appreciate you choosing us and hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Returning customer

Returning customer, great customer service, no pressure or hassle
Highly recommend

10 July 2026
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Amazing staff

Everyone I spoke with at Balgores have been amazing, very friendly and clear - made this whole process a pleasure.

8 July 2026
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

I had an excellent experience leasing…

I had an excellent experience leasing my vehicle through Balgores Car and Van Leasing. From my initial enquiry through to delivery, even when the process had a minor hiccup, Balgores were professional, and well managed.

The team was knowledgeable, responsive, and kept me informed at every stage. They took the time to explain the leasing options clearly and answered all of my questions promptly, making the entire experience stress-free.

The vehicle was delivered as promised and I was impressed with the level of customer service and the efficiency of the whole process.

I would happily recommend Balgores Car and Van Leasing to anyone looking for a reliable, professional leasing company. Great service from start to finish, and I wouldn't hesitate to use them again in the future.

8 July 2026
Balgores Leasing logo

Reply from Balgores Leasing

We're pleased to hear that our team was able to provide clear communication, professional support, and keep you informed throughout your leasing journey. It's great to know you found the process straightforward, even when there was a minor hiccup, and that your vehicle was delivered as promised. Thank you for you business

Rated 5 out of 5 stars

Thank you Charlie, Treena & Josie.

Clear communication throughout the process. Vehicle was delivered very quickly as I was informed it would be. Charlie & Treena answered any questions I had very quickly & Josie resolved a minor issue that I had upon delivery. Thank you to all those who helped me along the way.

9 July 2026
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for taking the time to share your feedback. We're pleased to hear that Charlie, Treena and Josie were able to support you throughout the process and resolve any questions or issues promptly. It's great to know your vehicle was delivered as expected, and we appreciate you choosing Balgores Leasing. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Excellent service from start to finish

We had a great experience with Balgores Leasing from start to finish. Treena and Steve were both fantastic to deal with. They were friendly, helpful and kept us informed throughout the whole process.

Everything was straightforward, seamless and stress free, and we couldn’t be happier with our new van. We’d definitely recommend Balgores Leasing to anyone looking for a professional and efficient service. Thank you, Treena and Steve!

2 July 2026
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for taking the time to share your feedback. We’re delighted to hear that Treena and Steve provided a smooth and efficient service throughout the process. It’s great to know that everything went seamlessly and that you’re pleased with your new van.

Rated 5 out of 5 stars

Excellent experience

I have used Balgores twice now. Everyone I have spoken to within the company, from initial chat with Mark, then Katie and then Treena, have been professional, approachable, and very patient. Answering questions, keeping me up to date of progress etc.

25 June 2026
Balgores Leasing logo

Reply from Balgores Leasing

Thank you so much for your continued trust! We’re really pleased to hear Mark, Katie, and Treena all provided such a professional and supportive experience. We appreciate your kind feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. This is the second time I've used Balgores. Mark was excellent, very helpful and very professional!

12 June 2026
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

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