We booked a sailing yacht with Boataround several months ago for our trip in September. Unfortunately, our original yacht became unavailable at short notice after being damaged in an accident.... See more
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Review summary
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We booked a boat through Boataround and the whole process was seamless. The team when we contacted them were very helpful. Sadly the boat we booked had technical issues on arrival and the comp... See more
Company replied
I book charter yachts regularly with Boataround and have always enjoyed a good quality of service. Their website is fit for purpose, and the callcenter answers calls without delay. Recently I had to c... See more
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I am very satisfied with everything regarding my booking. Booking process was without problems, also ekstra needs, Equipment etc. Service is as always very good. Magdalena helped me with all m... See more
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Company details
Written by the company
Online yacht booking. Made simple. Boataround was built around the idea that renting a boat can be as simple as booking a hotel room. Today we are the world leader, powering boat rentals in 72 countries around the globe. Boataround offers more than 24,500 yachts in over 1,800 destinations.
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4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Urgent
Urgent
05.09.2026
Dear Sir or Madam,
We arrived at the marina today with great disappointment to find that our booked sailing boat is not available.
We were told the boat was not paid for and has therefore been rented to another crew. This is demonstrably false.
We are standing here with 6 people, we have travelled 1200 km and now have to drive all the way home again without a boat. Our entire vacation is ruined.
I have been a loyal customer for several years and I expect to be treated accordingly - this is not how you treat regular customers.
I hereby claim:
1. Full reimbursement of all costs incurred (1200 km journey here, return journey, accommodation if any)
2. Appropriate compensation for the failed charter, the futile travel and the loss of holiday value for 6 persons
3. A written explanation of how this double-booking could happen
Please confirm receipt of this letter and your settlement proposal in writing by [Date in 3-4 days] at the latest.
If no satisfactory solution is provided, I will have this matter legally reviewed.
All receipts (travel, charter contract, proof of payment) are available.
Awaiting your prompt and customer-oriented solution,
Yours sincerely
5 September 2026
Unprompted review
Speaking on the phone with Katja
Speaking on the phone with Katja was very pleasant. She was able to answer all my questions and provide me all the information I needed. Top notch.
Cord
4 September 2026
Unprompted review
Great service in a stressfull situation!
We had a great experience with Boataround! The day before departure, there was an issue with our booking that was entirely the charter company’s fault. This would have been really stressful and expensive for us to resolve if we had booked directly with them. But Karolina from Boataround really pulled out all the stops and made sure we could still have an amazing charter vacation. Thank you, Karolina!
4 September 2026
Unprompted review
Boataround great job
Great help from Irvin Cortez the custumer care guy who assisted me on finishing my booking. Always book boats with Boataround. Great job guys. Thnks a lot for support and help.
Tinel Cosma
3 September 2026
Unprompted review
Reply from Boataround
Hi Tinel, thank you for the great review! I have passed your kind words on to Irvin, and he will be delighted to hear them. We are glad the booking went smoothly and we look forward to helping you plan your next sailing trip. Fair winds! Alex, Boataround
Reply from Boataround
Thank you for the 5 stars! It is great to hear that the booking process was easy and that the prices worked for you. We hope you have a wonderful time on the water and we look forward to welcoming you back. Alex, Boataround
small issue with the configuration of…
small issue with the configuration of the boat but overall everything was great. Good boat, very helpful handover and return crew.
28 January 2026
Reply from Boataround
Hi there, thank you so much for the kind words and the 4 stars! We are really glad the boat, the handover and the return crew made a good impression. Sorry about the small configuration issue, that is exactly the kind of detail we want to get right, so feel free to send us the specifics and we will pass them on to the base. We hope to welcome you back on the water again soon. Best regards, Alex from Boataround
Responsive
Responsive, usually capable of dealing with all my requests (based on previous 5 sailing trips). Most recently great communication from Magdalena Zvizdecka, very responsive and accommodating.
30 August 2026
Unprompted review
Reply from Boataround
Hi Jan, thank you for the great review and for choosing us for five sailing trips already. I will pass your kind words on to Magdalena, she will be very happy to hear them. Looking forward to helping you plan trip number six. Alex, Boataround
I could not manage to open my account
I could not manage to open my account. I tried to reset my password, however, no link had been sent to my email adress. I have no possibility to access my account
30 August 2026
Reply from Boataround
Dear Mr. Edgar,
I’m very pleased that we were able to resolve the issue during our phone conversation.
Thank you for your patience and understanding.
We hope to have the pleasure of welcoming you back to Boataround many more times in the future and assisting you with your next bookings.
Best regards,
Bence Szabó
I didn't have a good experience booking…
I didn't have a good experience booking through this site. They accept your payment and then cancel the tour at the last minute. On top of that, their refund takes 7 to 14 days, which I found way too slow. Basically, you pay, but when the date gets close, they fail to provide the service. I really disliked it.
28 August 2026
Unprompted review
Reply from Boataround
Dear Ms. Rayssa,
We’re sorry to hear about your experience. We understand how frustrating a last-minute cancellation and waiting for a refund can be.
We sincerely apologize for the inconvenience and appreciate your feedback. We’re working to improve our processes and avoid similar situations in the future.
Best regards,
Bence Szabó
Reply from Boataround
Hi Jozef, thank you for the kind words. Fast replies and helpful support are exactly what we aim for, so it is great to hear we got it right for you. Enjoy your time on the water and we look forward to your next booking. Alex, Boataround
Perfect cooperation
Communication was perfect and Alexandra was very polite and with patience, helping me to choose best boat option. Even more she checked with owner all boat details.
27 August 2026
Reply from Boataround
Thank you so much, Silviu! Alexandra will be really happy to read this, and we will pass your kind words on to her. Double checking the details with the owner is exactly the level of care we want every customer to get. Wishing you a fantastic time on the water! Best regards, Alex from Boataround
Smooth process and good interface and…
Smooth process, good interface and easy to use information repository.
26 August 2026
Unprompted review
Reply from Boataround
Hi Andrea, thank you for the 5 stars! We are really glad the booking process felt smooth and that you found everything you needed in one place. That is exactly what we are working towards. If anything comes up before your next trip, our team is here to help. Best regards, Alex
Very kind and helpful customer support…
Very kind and helpful customer support . Patient and helpful even after months of the booking.
26 August 2026
Unprompted review
Reply from Boataround
Hi Balázs, thank you for the 5 stars! Our support team will be really happy to read this. Being patient and helpful long after the booking is made is exactly the standard we hold ourselves to, so it means a lot to hear it worked out that way for you. Wishing you fair winds on your next trip. Best regards, Alex
perfect service
24 August 2026
Reply from Boataround
Thank you for the kind words, Leon! We are glad the service was spot on from booking to boarding. Fair winds, and we hope to help you plan your next trip. Best, Alex from Boataround
Reply from Boataround
Thank you, Denis! Being a trusted partner is exactly what we aim for, and we are glad the range of boats worked for your budget. See you on the water again soon. Best, Alex from Boataround
Reply from Boataround
Thank you, Georgi! Quick and clear communication is something we work hard on, so it is great to hear it made a difference. We would be happy to help with your next booking. Best, Alex from Boataround
Our charter company and Roman was our…
Our charter company and Roman was our best supporter during the reservation and also during the trip. Roman found us the best solutions and the marinero at the marina helped us a lot during the trip. We definitely recommend them!! :)
23 August 2026
Unprompted review
Reply from Boataround
Hi Olga, thank you so much for this lovely review! We are thrilled that Roman looked after you so well during the booking and throughout the trip, and it is great to hear the marinero was there for you too. We will pass your kind words on to the team. Wishing you calm seas and another great sailing holiday soon. Alex, Boataround
At first it was a misunderstanding
At first it was a misunderstanding, but after all everything worked fine. 🔝🔝🔝
24 August 2026
Unprompted review
Reply from Boataround
Hello and thank you for the five stars! We are glad the initial mix-up was cleared up and that everything worked out well in the end. Thank you for your patience while we sorted it. If you ever need anything before your next trip, our team is here for you. Alex, Boataround
My experience with phone and e-mail…
My experience with phone and e-mail support was excellent. I would especially like to highlight the approach and professionalism of your colleague Irvin Cortez.
20 August 2026
Unprompted review
Reply from Boataround
Hi Jan, thank you for the kind words! Irvin will be delighted to read this, and we will make sure his team lead hears about it too. If there is anything we could do better next time to earn that fifth star, we would love to know. Alex, Boataround
Genuinely the MOST unproffesional group…
Genuinely the MOST unproffesional group of bandits. Very quick to collect money for services they absoultely have no intention of providing. Borderline fraud and scam. They send people on a wild chase, only to offer a partial refund after not providing anything. Strongly advice against dealing with them.
22 August 2026
Unprompted review
Reply from Boataround
Dear customer,
Thank you for sharing your feedback. We are sorry to hear that you were not satisfied with your experience.
We would like to clarify that the refund process was properly initiated and is currently being handled in accordance with our standard procedure. We remain available should you require any further clarification.
Best regards,
Francesco
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