Averys Wine Merchants Reviews 

14,083
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 834 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for providing helpful recommendations, excellent communication, and making the wine ordering process extremely smooth and enjoyable. People also note the exceptionally fast delivery times and securely packaged bottles that consistently arrive safely on schedule. However, some reviewers were not happy with the reliability of the external delivery partners used for shipping. Consumers noted that parcels were occasionally left in incorrect locations around the property or delivered to the wrong address entirely. Additionally, a few shoppers experienced unexpected shipping delays or received damaged boxes during transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals, helpful... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality and great... See more

Service

Consumers find service to be positive, highlighting efficient communication, helpful suggestions, and... See more

Staff

People report positive experiences with staff, praising the team for being knowledgeable, courteous, and... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to place requests... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd ordered a case of one of Averys newly-discovered wines, and after a first taste asked Averys to please replace it for another. Despite Averys sales-office having closed for the weekend, I soon rec... See more

Rated 5 out of 5 stars

It’s been a couple of years that I have (possibly too..;-)) regularly received wine and recommendations in ordering from Avery’s. The experience has become even better since James Penson became my win... See more

Rated 5 out of 5 stars

Owen Farr gives good advice. Deliveries are prompt via DHL and their drivers helpful in handling cases that we oldies now find difficult to lift. I have used Averys since 1960 (that's most of my... See more

Rated 5 out of 5 stars

Avery's has been my go-to wine supplier for quite a while now, and I have always been highly delighted with their service. I have my favourite wines, but I am always open to suggestions from my cont... See more


Company details

  1. Wine Store

Written by the company

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.7

All reviews

(14,083)

770 reviews in the last 12 months

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Rated 5 out of 5 stars

I can't praise Averys enough

I can't praise Averys enough. Their wine advisers are great and mine (Charlie) knows exactly what I like. This wine purchase was of a wine that Charlie recommended, which was also really sensibly priced. It tastes great and is far better than the supermarket offerings at the same price point. Add to that super fast delivery (on a bank holiday!) and you can understand why I highly recommend Averys!

31 August 2026
Rated 5 out of 5 stars

Good quality wines delivered

Good quality wines delivered.
Great value for money on the offer.
Well packaged.
Regular delivery status updates.
Accurate delivery times.
First rate service end to end.
Would definitely use again.

29 August 2026
Rated 5 out of 5 stars

I have been ordering from Avery's for a…

I have been ordering from Avery's for a couple of years - wines have always been excellent, and I am occasionally disappointed if a particular range is no longer available. For the second time, I took advantage of the bundled Sauvignon Bland selection of 14 bottles. They arrived within a couple of days - fantastic service - and I was thrilled to discover I had 15 bottles! The new ones I have tried have all been excellent and I shall definitely continue to follow Avery's and their everchanging wine selection, unlike the supermarkets, which always seem to retain the same brands.

29 August 2026
Rated 3 out of 5 stars

The wine ordering process was fine but…

The wine ordering process was fine but once again was let down by the delivery process with the box just dumped in our porch and quick bang on our door. Because my wife and I are now well into our 80s and not able to lift heavy weights we have asked on a number of occasions when we order wine for the delivery firm to help lift the box into our home. Alas, although we called out to the delivery man and he looks in our direction he carried on to the van and sped away. Hence the lower rating!

29 August 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Hi Patrick,
Thank you for providing your feedback. We're sorry there had been an issue with the delivery. I had attempted to get in touch but I was unable to catch you. Instead I have sent an email regarding this review and look forward to hearing from you if you do wish to have POD applied for future orders. We're sorry again for the issues.
Thanks, Greg

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service with regard to order, including despatch and delivery times. Yet to encounter any problems with my association with Averys. and the wines I've received have all been of high standard.

28 August 2026

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