Australian Warehouses Reviews 

54
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Purchased the Cuisineart Ice Cream Machine and was delivered very promptly and they were about $90 cheaper than the next cheapest price (at the time of looking). Was a little sceptical due to the low... See more

Rated 5 out of 5 stars

My purchase was delivered surprisingly quickly, which is a rare easure these days. The only issue I had, is that I would have thought such an expensive thing, would have been put into more discree... See more

Rated 1 out of 5 stars

Don't let the web address fool you as don't think these guys are Australian based. Don't waste your time calling them either as it's not connected and they don't seem to mind. They also don't care wha... See more

Company replied

Rated 5 out of 5 stars

We bought couple of Surface laptops from Australian Warehouses. The laptops are original and sealed. came with extended Microsoft warranty which was great addition. The team called us to check that w... See more

4.3

Excellent

TrustScore 4.5 out of 5

54 reviews

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4.3

All reviews

(54)

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Rated 5 out of 5 stars

Purchased the Cuisineart Ice Cream…

Purchased the Cuisineart Ice Cream Machine and was delivered very promptly and they were about $90 cheaper than the next cheapest price (at the time of looking). Was a little sceptical due to the low pricing and it being a warehouse business but felt good that I could at least speak to them over the phone and they were friendly and happy to chat. Having read reviews, the only thing that stood out from all the positive ones was they don't really package the product very well, but simply sticky tape and a delivery note attached hahaha. I can agree that while this is accurate, I got my delivery within 2 days of my order and despite it not being sealed in a brown box, the box was perfectly fine and the price was on point (so they clearly pass the savings of packaging on to the customer hahaha). Would definitely recommend Australian Warehouses and will be using again. Thank you guys. Oh and to the person that claimed they are not an Australian business, I can 100% confirm they are!!! Thanks again guys, keep up the great work :)

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Honest and fast

Honest and fast
Australian Warehouses know what they are talking about.

I purchased a Jabra wireless headphones. no one else had it in stock. I received it after 2 days.
came in the original box and properly packaged.

will use them again

19 May 2022
Unprompted review
Rated 1 out of 5 stars

Don't let the web address fool you as…

Don't let the web address fool you as don't think these guys are Australian based. Don't waste your time calling them either as it's not connected and they don't seem to mind. They also don't care what they sell you so long as they sell something. After being told what a suitable substitute was for a product that was presently out of stock I went ahead with the order. When the item finally arrives it is what they sold me but upon opening discover it's not a suitable substitute as was told. They won't allow the item to returned due to seal being broken and responsibility rests with buyer in-spite of the recommendation from seller. Do your own homework is the lesson learnt as adequate service and good will means nothing here.

19 May 2022
Unprompted review
Australian Warehouses logo

Reply from Australian Warehouses

Thank you for taking the time to post the same review on many public platforms.

You have placed an order (and paid) on our website (by yourself) without an intervention from our staff. The received product is the same product that has been ordered. Also the product details are matching on our website and on your order confirmation.

Later you have contacted us to return your open and used purchase. Our customer service representative has explained that your request to re-seal an open product is neither ethical nor legal as this seal can only be placed by the manufacturer to indicate authenticity, QC pass and unused product.





Australian Warehouses is an Australian company operated from Sydney, NSW:

- We are a registered business that could be verified by searching the Australian Business Register
- We use a local "Commonwealth Bank" to process our payments
- The purchased item has been shipped using an Australian courier and we provided you with an Australian tracking number that indicates the origin and the destination addresses in Australia.
- The ordered product itself is an Australian localised product that is sold exclusively within Australia ( 4G modem certified by Optus, Telstra and TPG).
- We are reachable during business hours on 0272 265 002 where we respond to hundreds of calls everyday.



Regards
Australian Warehouses

Rated 5 out of 5 stars

Amazing service !

I did not anticipate to receive my order so quickly, within a few hours. The team knows their products and is willing to go above and beyond to ensure client pleasure. That was the biggest shock following the fantastic deal I got on the Xbox. Amazing !

18 May 2022
Unprompted review
Australian Warehouses logo

Reply from Australian Warehouses

Thank you Gabriella for the nice words. It was a pleasure serving you.

Rated 2 out of 5 stars

Not sure why we have been asked to…

Not sure why we have been asked to review when we haven't received the item in the post yet. It has taken longer to arrive than expected and we will review when we receive the item.

16 February 2022
Unprompted review
Australian Warehouses logo

Reply from Australian Warehouses

Hello Isabel

Thank you for taking the time to write this review.

We are un able to find an order in our database under your name. Kindly share your order number for us to be able to assist you.

Looking forward to hearing from you

Regards
Australian Warehouses

Rated 5 out of 5 stars

We bought couple of Surface laptops…

We bought couple of Surface laptops from Australian Warehouses. The laptops are original and sealed. came with extended Microsoft warranty which was great addition. The team called us to check that we are happy with the purchase, we appreciate your follow up.
This is not the first time we buy from this company and will not be the last

17 June 2021
Unprompted review
Rated 1 out of 5 stars

ordered an item after 2 months wait…

ordered an item after 2 months wait they sent me an offer for the same item but for $400 more attempting to upsell. I rejected the offer so they canceled my order. horrible service avoid at all cost! .. yes you also canceled my order for not taking it the one you offered it was almost double the price of the one i ordered... not my fault if you cant sort out your logistics.

17 June 2021
Unprompted review
Australian Warehouses logo

Reply from Australian Warehouses

Thank you for taking the time to review our service.

We would like to clarify that you have ordered a 1660s EVGA brand graphics card which was on backorder at the time of your order.

Then later, we received a stock from the same model (1660s) but different brand (Gigabyte) so we sent you an email to check if you were interested in this new stock as this is a different item with make and different price.

Regards

Rated 1 out of 5 stars

I’m questioning if this is even a…

I’m questioning if this is even a legitimate company? I ordered a soccer net for my son for Christmas. When we opened it to build it we noticed a part was broken. Because it was a holiday I emailed to ask for customer service to respond with how I return or replace the broken part. I had no response. Then I tried calling and got no answer. Eventually after a few attempts, a man answered just saying ‘hello’ with no company name mention. He said he’d look into it and email me. That was a week ago and I’ve heard nothing. All super dodgy.

7 January 2021
Unprompted review
Australian Warehouses logo

Reply from Australian Warehouses

Thank you for your review

We have delivered your order on 8th Dec ( football net) and 3 weeks later received your claim that the item was damaged on arrival.

Even Though "damaged on arrival" is limited to 5 days from the date of receipt of shipment, we have honored your request and offered you a replacement for your purchase.

Rated 5 out of 5 stars

Outstanding service; Outstanding professionalism, patience and response to the urgency of my request.

Outstanding service. Their representative directly involved himself so that I understood that the incorrect State entered in the Delivery Address precluded completion of the original Order. At every stage he was not only highly professional but extremely patient and compassionate. My item, urgently needed by an Honours student in Melbourne to replace his failing laptop was ready and posted once my error was rectified. I cannot commend Australian Warehouses highly enough if all their personnel are anywhere near this extraordinary calibre.

7 September 2020
Unprompted review
Australian Warehouses logo

Reply from Australian Warehouses

Dear Denis,
It was a great pleasure serving you

Rated 1 out of 5 stars

Not sure why we have been asked to…

Not sure why we have been asked to review when we haven't received the item in the post yet. It has taken longer to arrive than expected and we will review when we receive the item.

7 September 2020
Unprompted review
Australian Warehouses logo

Reply from Australian Warehouses

Thank you Victoria for taking the time to write a review.
We have shipped your order on the same day of your order.

Since "standard shipping" option was selected at checkout, we shipped your order using Australia Post Regular parcel service. Australia post estimates that your parcel should be delivered between 9 and 14 Sep ( around a week from now)

We understand that waiting for an ordered item is not something to look forward to, also we understand that express post can get expensive especially for bigger/heavier items (such as the case of your order).

We assure you that we always do our best to ship the received orders as soon as possible (most of the times on the same or next working day). Also, we are committed to use reliable shipping services. However due to the current pandemic situation and due to the lockdown in Victoria, the main logistics companies working in Australia have reviewed their terms of services.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays

Rated 5 out of 5 stars

Excellent value. Very happy 👍

Excellent value. Very quick arrival. My only concern would be that this valuable item arrived in it’s carton displaying exactly what it was. Fortunately we had a safe place for it to be left.

4 September 2020
Unprompted review
Rated 5 out of 5 stars

What a fantastic company to deal with

What a fantastic company to deal with, it was my grandsons 12th birthday and was after a Xbox one .after looking everywhere I rang Your company and spoke with a great gentleman who went way beyond and delivered it to us. I can’t recommend them highly enough .
Ross philip

21 August 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I did not expect to get my delivery soooo fast within few hours.That was the biggest surprise after great price I was offered.
Joanna

21 August 2020
Unprompted review

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