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ALPINSTORE Reviews 

8,309
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

scam, received empty letter with no content contacted them by email, they refuse and say that the 45 cm kong panic alpine sling has been delivered. They say that they cannot help further as we... See more

Rated 5 out of 5 stars

I recently purchased a Silky Nata - Outback Edition from this store. The price was by far the best I could find—I got it for €113 (with very reasonable shipping costs), whereas in Greece the exact sam... See more

Rated 5 out of 5 stars

Ordered a high quality trekking boots, it came from France to Hungary within 3-4 days. The boots were in mint perfect condition. I'm very satisfied overall. Absolutely recommended store.

Rated 5 out of 5 stars

I live in the United States. I was worried about the customer service (being eight hours difference and potentially having a language barrier ) and the delivery time. Both turned out to be excelle... See more

Company details

  1. Sporting Goods Store
  2. Winter sport Store

About ALPINSTORE

Written by the company

📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.

🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :

  • Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️

  • Sports d’été : Alpinisme, trail, trekking, escalade 🏞️

  • Chaussures : Trail, running, rando, après-ski, et plus encore 👟

  • Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕

🚚 Livraison rapide en France et à l’international, en express ou en standard.

🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(8,309)

3,071 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I tried to find these Meindl sandals in…

I tried to find these Meindl sandals in the UK without any luck.
After searching the internet I found some in France.
So glad I risked it.
The price was great, even with the postage and amazingly they arrived quicker than most things would have arrived here.
All in all a great service.
Thanks.

31 August 2026
Rated 5 out of 5 stars

Fast

Fast, accurate packaging and delivery. Clear communication. Recommended.

26 August 2026
Rated 1 out of 5 stars

No proper info on delivery status

No proper info on delivery status. Package still shows on the way.

21 August 2026
ALPINSTORE logo

Reply from ALPINSTORE

Hello,
We apologize if the delivery of your order took some time.

Your order is now marked as delivered.

Thank you for your patience and trust.

Best regards,
Bertrand

Rated 1 out of 5 stars

scam, received empty letter with no content

scam, received empty letter with no content

contacted them by email, they refuse and say that the 45 cm kong panic alpine sling has been delivered. They say that they cannot help further as we have not registered it with the postal service upon delivery. the package was delivered to a post office box with a code for self-service.

had to contact master card for a refund who has now blocked the master card and is taking the matter further with alpine store.

unscrupulous company. ordered previously and received the product, but this time they scammed me.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

I had to wait a long time

I had to wait a long time on my package. The site said it would arrive in a week. I contacted customer service; their phone does not work so i had to email them. After a long wait they responded and said they would send the package as fast as possible within 24h, but it arrived two more weeks after. I needed the shoes for my hiking trip but now they are way too late. Be prepared to wait a long time with bad communication.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience and unbeatable prices!

I recently purchased a Silky Nata - Outback Edition from this store. The price was by far the best I could find—I got it for €113 (with very reasonable shipping costs), whereas in Greece the exact same item costs around €170. The order was shipped incredibly fast via courier and I received it in perfect condition. Great store, highly recommended!

17 August 2026
Rated 5 out of 5 stars

Extremely satisfied

I live in the United States. I was worried about the customer service (being eight hours difference and potentially having a language barrier ) and the delivery time. Both turned out to be excellent! They were very responsive, when I reached out, with any questions or concerns. And the delivery time was a non-issue. It was shipped within 24 hours. And arrived to my house within five days.

I will definitely look to them for future needs. Hopefully the United States can figure out this whole tariff issue as that cost me an extra 40 bucks.

Thank you very much for your great service.

18 August 2026
Rated 1 out of 5 stars

Scammers

Scammers

Making a business out of small prints

Don’t buy anything if you are based in UK

22 August 2026
Unprompted review

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