scam, received empty letter with no content contacted them by email, they refuse and say that the 45 cm kong panic alpine sling has been delivered. They say that they cannot help further as we... See more
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See what reviewers are saying
I recently purchased a Silky Nata - Outback Edition from this store. The price was by far the best I could find—I got it for €113 (with very reasonable shipping costs), whereas in Greece the exact sam... See more
Ordered a high quality trekking boots, it came from France to Hungary within 3-4 days. The boots were in mint perfect condition. I'm very satisfied overall. Absolutely recommended store.
I live in the United States. I was worried about the customer service (being eight hours difference and potentially having a language barrier ) and the delivery time. Both turned out to be excelle... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
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Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
Asks customers to review
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Replied to 95% of negative reviews
Typically replies within 2 weeks
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Had some issues with the web site when…
Had some issues with the web site when trying to order. Item was delivered quickly and at a good price.
I tried to find these Meindl sandals in…
I tried to find these Meindl sandals in the UK without any luck.
After searching the internet I found some in France.
So glad I risked it.
The price was great, even with the postage and amazingly they arrived quicker than most things would have arrived here.
All in all a great service.
Thanks.
Worst service ! After 1 week no news from my order…
After 1 week no news from my order…
One of the slowest shipping I have ever…
One of the slowest shipping I have ever experienced. It took about 2 weeks for them to ship. They did not respond to my messages. I was about to report them to VISA, when they finally shipped.
Excellent shopping experience
Good website. Quick delivery. Excellent product. Just wish I had a different president in the USA who would value international commerce.
Everything is fine.
Everything is fine.
Service, delivery and jacket are very good.
Thank you.
No proper info on delivery status
No proper info on delivery status. Package still shows on the way.
Reply from ALPINSTORE
Mint product, fast and reliable shipping
Ordered a high quality trekking boots, it came from France to Hungary within 3-4 days. The boots were in mint perfect condition. I'm very satisfied overall. Absolutely recommended store.
scam, received empty letter with no content
scam, received empty letter with no content
contacted them by email, they refuse and say that the 45 cm kong panic alpine sling has been delivered. They say that they cannot help further as we have not registered it with the postal service upon delivery. the package was delivered to a post office box with a code for self-service.
had to contact master card for a refund who has now blocked the master card and is taking the matter further with alpine store.
unscrupulous company. ordered previously and received the product, but this time they scammed me.
I had to wait a long time
I had to wait a long time on my package. The site said it would arrive in a week. I contacted customer service; their phone does not work so i had to email them. After a long wait they responded and said they would send the package as fast as possible within 24h, but it arrived two more weeks after. I needed the shoes for my hiking trip but now they are way too late. Be prepared to wait a long time with bad communication.
Perfect experience and unbeatable prices!
I recently purchased a Silky Nata - Outback Edition from this store. The price was by far the best I could find—I got it for €113 (with very reasonable shipping costs), whereas in Greece the exact same item costs around €170. The order was shipped incredibly fast via courier and I received it in perfect condition. Great store, highly recommended!
All was good except the shipping…
All was good except the shipping through ups, ups is not good
Extremely satisfied
I live in the United States. I was worried about the customer service (being eight hours difference and potentially having a language barrier ) and the delivery time. Both turned out to be excellent! They were very responsive, when I reached out, with any questions or concerns. And the delivery time was a non-issue. It was shipped within 24 hours. And arrived to my house within five days.
I will definitely look to them for future needs. Hopefully the United States can figure out this whole tariff issue as that cost me an extra 40 bucks.
Thank you very much for your great service.
Scammers
Scammers
Making a business out of small prints
Don’t buy anything if you are based in UK
I ordered Technica approach shoes…
I ordered Technica approach shoes online from Alpinstore Sunday evening and they were on my doorstep in Reno, Nevada USA on Wednesday afternoon. Perfect experience!!
Great communication…
Great communication from placing the order right through to delivery. Speedy delivery. Would definitely recommend to all.
great super fast shipping to the USA
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