AJIO Reviews 

Never trust this site even if it is owned by Reliance. They collect your money and they don't ship the material. After a week they just cancelled the order citing logistical problem. Their delivery partner which was Delhivery showed on their site that the ordered materials were never picked up. Ajio says on their site that return initiated. Either of them is lying and i am not sure when I will get my refund.

Wrost app ever
Service wrost

Worst app I have never seen..They doing fraud on delivery the product. I had ordered watch 1 week before today delivery was their but without attempting delivery they have canceled the order and refunded the amount...

Frauds!
Don’t order here. They will try to entice you with discounts and then take your money.
DO NOT ORDER FROM HERE! Use any other platform.

**One of the WORST shopping experiences I have ever had. AJIO is an extremely disappointing and pathetic platform when it comes to handling customer issues.**

I ordered a product in a specific colour, but AJIO delivered a completely different colour. Mistakes can happen, but what is absolutely unacceptable is how AJIO treats the customer when the mistake is clearly from their side.

The worst part is that **AJIO does not even provide an exchange option for such an issue.** Instead of simply exchanging the wrongly delivered product with the correct one, they expect the customer to return it, get a refund and place a completely new order.

And what happens to the offer/coupon under which the original order was placed? **The customer simply loses it.** AJIO does not provide the same offer or any equivalent solution so that the customer can purchase the correct product at the same effective price.

Seriously, what kind of ridiculous policy is this?

If AJIO sends the wrong product, **why should the customer suffer because of AJIO's mistake?** At the very least, AJIO should either exchange the incorrect product for the correct one or provide the same offer/coupon so the customer can reorder the correct product without paying extra because of AJIO's mistake.

I contacted customer support multiple times and even got a callback from a supervisor, but instead of resolving the issue, I was given the same excuse again and again: **“This is not covered under our policy.”**

That is NOT customer service. That is simply hiding behind a policy instead of taking responsibility for a mistake.

Other major e-commerce platforms at least provide an exchange option when the wrong product is delivered. But AJIO's approach is basically: **“We made the mistake, but you deal with the consequences.”**

Absolutely ridiculous.

**AJIO seriously needs to improve its policies and customer service.** A company should have some mechanism to correct its own mistakes without making the customer lose money, offers, time and patience.

After this experience, I would strongly reconsider ordering from AJIO again. **Extremely poor service, extremely poor resolution, and an extremely disappointing customer experience.**

**AJIO — if you cannot even take responsibility when you deliver the wrong product, then don't expect customers to trust your platform.**

Their customer service and return -refund policy sucks!
Advise is that if u wanna buy anything from ajio be aware that u will be using however it is
....
I placed my shirt for return they rejected contacted customer care multiple times ..after rising in insta they resolved ! The shirt accepted and go returned but refund still not credited and they are asking me to go to the main branch of bank and inquire..(40km) amt 380

Dear Trustpilot Team,

I want to report my disappointing experience with AJIO. Order ID: FN5632805521. I ordered a Tanuka saree worth ₹25,962 but received a wrong/used product. I immediately complained to AJIO and submitted the unboxing video and all required evidence.

Despite repeated follow-ups and escalation to their Grievance Officer, my issue remains unresolved.

Please take note of this matter and help bring attention to my unresolved complaint.

Worst app. Took the product but no refund.. these guys are fraud !! Typical reliance “ a fraud brand of corruption”!

Very disappointing experience with AJIO. I received a wrong product against my order and immediately raised a return request. Despite multiple complaints, emails, and follow-ups with customer care, no one came to pick up the product. It has been weeks, and the issue remains unresolved.

The customer support team only provides generic responses without taking any real action. My refund is also being delayed unnecessarily. As a customer, I expected a smooth return process, but AJIO has completely failed to provide proper service. I would not recommend AJIO due to its poor customer support, delayed return pickup, and lack of accountability in resolving customer issues. Extremely frustrating experience.

Worst service...no delivery time lines...worst app ever

Worst Experience

Worst experience with AJIO! I neither received my product nor was I able to cancel the order. I tried contacting customer care multiple times, but they were unable to provide any proper help or resolution. Around ₹2,000 is stuck/lost because of this issue.

Very disappointing customer service and extremely frustrating experience. I expected much better from AJIO. I would not recommend AJIO based on this experience.
Worst experience with AJIO. I have been trying to cancel my order for the last 6 days, but customer care keeps telling me to “wait” and gives me a new date every time. There is no proper resolution and my money is stuck.

Very disappointing customer service and a frustrating cancellation process. If you don’t want your money and time to get stuck, think twice before ordering from AJIO. I definitely won’t be ordering again.

1/5 — Worst customer experience.

Worst experience with Ajio. I order a product they deliver product with no brand tag, no price tag totally local product, when I try to return the product they cancel the return request 4 times reason showing brand tag missing. No help from customer care side they don't even raise complain against delivery agent or try to solve the issue... Again and again telling me that I have to mail . Even I mail the customer care still no result, worst service .

worst delivery service
Ordered a shirt for my friend haldi ceremony.
Their honeymoon is over
still not deliver...

"To be honest only one star is for showing good discounts but I am afraid it's nothing more then just to allure customer"
Extremely Disappointing Experience with AJIO — Please Fix Your Order & Delivery Process

I have been ordering clothes from AJIO for several years, and unfortunately, my experience has been consistently disappointing. Time and again, orders get cancelled, often after making customers wait for days.

This time, I decided to give AJIO another chance. A couple of products were delivered, and when I requested an exchange, the exchange was simply cancelled by AJIO itself.

Then came another order that I had been patiently waiting for for several days. And what happened? It was cancelled at the last moment today.

Honestly, what is the point of placing an order if customers are expected to wait for days, only to be told at the very end that the order has been cancelled?

This is not just inconvenient—it is extremely frustrating and reflects a serious failure in the order fulfilment and delivery process.

Product quality, variety, discounts and fashion choices are all secondary if the products don’t reliably reach the customer in the first place.

A customer’s time, trust and patience matter. If AJIO cannot fulfil an order, customers should be informed much earlier rather than being made to wait endlessly and then receiving a last-minute cancellation.

I genuinely hope AJIO takes this feedback seriously and reviews its delivery, inventory and exchange processes.

Very disappointing. Very frustrating. And frankly, unacceptable for a platform of AJIO’s scale.

AJIO, please fix the basics first — deliver what customers order, process exchanges properly, and respect the customer’s time.

Worst a part.we paid 1622/-,for 5 tops but delivered only one.unknowing the pack was teared.now we raise the complaint.asking for refund or return.they are telling so much procedure to varification.normaly every one don't know to do that procedures in customer care asked for adress who packed this.they are telling they don't know.so please don't Shop on ajio app.its a fraud

Order placed on 7th Aug and delivery date is 12th Aug. It is not even shipped on 11th Aug evening! This even after opening a complaint, talking to CSR and social media team! 10 hours since escalation and nothing happened or changed - order hasn't been shipped at all. No commitment or sense of service or responsibility from AJIO. Its only a matter of time they shut shop. Avoid at all costs - suggest to take your business elsewhere and save yourself time, effort and some frustration! Shameful that it is owned by Reliance and still so pathetic!

Worst customer care. No product delivery. Don't give us money back. I hate Ajio

I am extremely disappointed with AJIO’s service. I paid the full amount upfront for an order (Order ID: FN8920805680) which was promised for delivery on 30/07/2026.

Not only was it not delivered, but the delivery date was unilaterally changed to 02/08/2026, and now today it has been pushed AGAIN to 05/08/2026! To make matters worse, customer care agents refuse to register an official complaint ticket because your system automatically updates the date.

The order could not cancel as the same is not allowed. I dont know how I get the refund. I am approaching NCH aftet a day or two.

And I got a fraud call saying it is from AJIO customer care asking me to insatll a. pki file, which I refused hence I didnot lost any money. Dont go for AJIO never.

Sent the wrong item, and now holding my money hostage! AJIO sent me the completely wrong earrings. I requested a return on July 20, and the item was finally picked up on July 26. Now, the app says I have to wait until August 13th just for the quality check and refund initiation! Why am I being punished with a nearly month-long refund process for a warehouse packing mistake that AJIO made? Horrible return policy and terrible customer experience.

I had a very disappointing experience with ajio. The items I received looked nothing like the photos, and the quality was much lower than expected. The sizing was inconsistent, making the clothes unwearable. Shipping took much longer than promised, and customer service was poor to respond and unhelpful when I asked for assistance. Overall, I don't feel the products are worth the price, and I wouldn't recommend shopping here. i want to give negative star