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aimexaustralia.com.au Reviews 

2
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TrustScore 3 out of 5

2.9

Water Filter Supplier
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Company details

  1. Water Filter Supplier
  2. Kitchen Supply Store

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2.9

Average

TrustScore 3 out of 5

2 reviews

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1-star

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2.9

All reviews

(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

Ignoring customer emails with evidence of issues

Ordered 3 replacement filters and the product quality was below satisfaction.
I took images of all 3 filters and sent numerous emails to their support team - 6 weeks ago - no response to my emails.
I've ordered before and previous filters were fine. The filters I received this time around had hardened glue substance inside the filters and warped/misaligned layers as well as overal poor manufacturing quality. I provided images in emails.

Emails were sent to helpdesk"at"aimexaustralia.com.au - I can't type the at symbol as the review won't allow me to include email addresses.

1 June 2026
Unprompted review
aimexaustralia.com.au logo

Reply from aimexaustralia.com.au

Hi Tam,

Thank you for bringing this to our attention. We have searched our customer support records and haven't received any prior emails or images regarding this order. We take quality control very seriously, and whenever a manufacturing issue occurs, we always aim to rectify it in a timely manner.

Could you please confirm the email address you sent your message from? Our team will immediately look into this for you and get it resolved.

Thank you for your patience and cooperation.

Rated 1 out of 5 stars

Most unhelpful

Having read on their site that the top filter bottle would fit the base of most other brands I inquired- before ordering- whether it would fit the existing base my son has. (I supplied the brand name). The response I got was "yes it will".
Well it doesn't... I communicated this to them and after MANY messages back and forth, sending photos etc. ended up just being ignored. Terrible company to deal with if there's any problem at all!

18 April 2025
Unprompted review
aimexaustralia.com.au logo

Reply from aimexaustralia.com.au

Hey Jo, we see where you're coming from and are sorry again that the bottle top didn’t fit your son’s cooler after we advised it would. We’ve since processed a refund for your order upon your request and have updated our compatibility checks to help prevent this happening again. If anything is still outstanding, please email us at helpdesk@aimexaustralia.com.au and we’ll take care of it straight away!

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