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Acuratore Reviews 

10
•
TrustScore 4 out of 5

3.9

Coffee Store
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Company details

  1. Coffee Store
  2. Coffee Roasters

Written by the company

We offer specialty coffee delivered fresh directly from leading Australian roasters that can be purchased individually or on subscription. Purchase one of our coffee subscriptions and never run out of coffee at home or the office again. Our chosen roasters care about transparency and sustainability, for the environment and for the people who produce the coffee we love to drink. Curated coffee, crafted with care.

Contact info

3.9

Great

TrustScore 4 out of 5

10 reviews

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1-star

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3.9

All reviews

(10)

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Rated 5 out of 5 stars

Speedy Delivery and Great Customer Service

Purchased a Fressko reusable cup from Adelaide, and received it in just over 24 hours in Adelaide, SA. Packed well and with a handwritten note which was a nice touch. Highly recommend

5 September 2024
Unprompted review
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Reply from Acuratore

Hi Chris,
Thanks for your feedback! It's much appreciated.
We hope you enjoy your Fressko cup and it keeps your coffee nice and hot as it does for us ☕
Here's a tip: it's also great at keeping cold drinks cool - great for those cold brews. 🧊
Kind regards,
Acuratore team

Rated 5 out of 5 stars

I love trying new coffees each delivery…

I love trying new coffees each delivery - they never disappoint and always delicious!

25 June 2023
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Reply from Acuratore

Hi Priscilla.
Thanks for your feedback. We are so glad you are enjoying your coffee subscription. ☕
It brings us much happiness to offer new and varied coffee to our loyal customers. We greatly appreciate your custom. 🙏
Kind regards

Rated 3 out of 5 stars

One of the items I have ordered took…

One of the items I have ordered took too long to be delivered.

19 June 2023
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Reply from Acuratore

Hi George. Thanks for your feedback.
Each order placed on our store is fulfilled directly by our roasting partners for maximum freshness. And each roaster has different roasting and shipping schedules. Depending on the day you place your order, some coffee will ship sooner than others.
Although we try to make this clear in each coffee description, we understand it's not front and center. To improve on this, we will imminently release new functionality on our store to make it clearer when you can expect your coffee to arrive at the time of placing an order. We hope this make it easier in the future 😀🚚
We hope you are enjoying your coffee.
Kind regards

Rated 1 out of 5 stars

Orders online are not processed…

Orders online are not processed correctly. I still dont have my order which was placed 25/5 and 8/11. The online portal suggests the order is fulfilled but I have not receive the orders.

6 June 2023
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Reply from Acuratore

UPDATE:
Hi Ben. We're glad we were able assist in confirming the location of your parcels.
We hope you are enjoying your coffee.
Kind regards

***
Hi Ben. Sorry to hear your deliveries didn't reach you and thanks for bringing this to our attention.
Delivery statuses on our site come directly from the delivery providers. We'll investigate this as a matter of urgency.
Please feel free to contact us at any time via our contact page (https://acuratore.com/pages/contact) so we can assist you promptly with this or any other enquiry.
Kind regards

Rated 1 out of 5 stars

I'm still waiting for my coffee

I'm still waiting for my coffee. Today it has been 20 days.

21 February 2023
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Reply from Acuratore

Dear Utku

We completely understand your frustration with the delay in receiving your order. We are also baffled as to why it has taken AusPost 20 days to deliver your order and counting. We are tracking it on our end and will continue to follow-up to ensure it is delivered as soon as possible.

As a key part of what we and our roasters strive to offer our customers is the freshest possible coffee, we are sending you a replacement order.

Also as a good will gesture, we have sent you a gift voucher to use at our store. We would sincerely hope you have a much better experience with any future orders you place with us. We strive to offer our customers the best possible experience and we hope to have the opportunity to do that in the future.

If there is anything further we can assist with please reach out to us.

Kind regards
Acuratore team

Rated 5 out of 5 stars

We just received our first batch

We just received our first batch of Monastery Coffee Seasonal Blend coffee pods, from the team at Acuratore! Effortless and delicious. ☕️👌

18 October 2022
Unprompted review
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Reply from Acuratore

Hi Bill
We are very grateful for your review. We hope you enjoyed your coffee and hope to see you again soon.

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