Amazonprimevideo Reviews 

3,283
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 501 reviews, most reviewers were let down by their experience overall. Customers are heavily frustrated by the frequent advertisements interrupting their favorite shows despite already paying for a membership. People feel deeply misled because many popular movies and desirable content require expensive additional fees or separate subscriptions to watch. Consumers frequently encounter frustrating technical difficulties, including streaming connection errors and constant login prompts that disrupt viewing. Reviewers note that navigating the platform is complicated and poorly designed, making it difficult to enjoy content without facing unexpected charges. Some people also mentioned that resolving these technical problems falls entirely on the user through troubleshooting guides.

What people talk about most

Subscription

Reviewers highlight negative aspects of subscription fees, expressing deep frustration over the introduction... See more

Price

Clients share negative opinions on price, describing the subscription as an expensive service given the... See more

Marketing

Consumers find marketing to be a source of frustration, consistently reporting that adverts are far too... See more

Product

People report negative experiences with product, expressing strong frustration over the implementation of... See more

Service

Users describe negative interactions with service, expressing widespread dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Honestly by far the worst streaming service I have ever had. For comparison, I’ve had Netflix, crunchyroll, hbo max, Disney, Foxtel, Stan, paramount plus. PRIME VIDEO IS BY FAR THE WORST, MOST OUT D... See more

Rated 1 out of 5 stars

Nothing but shed loads of advertising. Watch 5 mins advert, another 5 mins advert. Absolutely diabolical and unnecessary. Also, most decent TV stuff has to be paid for for or subscribed to. Amazon you... See more

Rated 1 out of 5 stars

Signed up to the yearly subscription thinking I'd get a good deal with great movies. What I actually got was a surprise to see the better films they advertise have to be rented or bought. What's the... See more

Rated 1 out of 5 stars

Amazon's decision to insert advertisements into videos for which we already pay continues to anger me as much now as when they were introduced. Actually, perhaps more so as the adverts are both longer... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Enjoy exclusive Amazon Originals as well as popular movies and TV shows. Watch anytime, anywhere. Start your free trial.


Contact info

1.1

Bad

TrustScore 1 out of 5

3K reviews

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No history of asking for reviews

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1.1

All reviews

(3,283)

1,231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ADS ADS ADS ..

ADS ADS ADS ... Boring

Too expensive for the meagre offering. You're better off with Apple TV at the same price.

Just getting worse. And the cross marketing to other platforms is insulting. Kerching!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Charge for an ad free service then introduce ads

Charged for an ad free service and then ads are introduced and you need to cough up more $ for a mediocre service.

At least allow existing users the choice to opt out of prime video and just keep the free delivery.

I guess they wont as everyone would dump the video service it in a flash.

Avoid at all costs.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Watch Half Then - Not Available

We have been watching half of a series then it disappears... Then you find the series through google which tells me how to find my history of videos. We find that to see the end of the series we must pay. Shame on Amazon Prime... I'm really disgusted it isn't made clear up front. Why do they have to be tricky with members. Don't trust them.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Tried to rent a movie with my card

Tried to rent a movie with my card, which has been verified and has been on my account for a year now and i have made many purchases before.

Declined, declined, declined.

Over and over again, I thought maybe I'd managed to select an old gift card without realising, nope.

Then I had to jump through all sorts of hoops with customer service trying every single thing, they made me delete and re add my card so many times the website blocked me from doing it again.

I rang my bank to see if there was anything going on on their end and apparently amazon had never even attempted to complete the purchase.

Bought milk from the shop not five minutes later so obviously my card was working.

Genuinely dont know what the problem was even now, I've never had so much trouble using something in my life.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

What is the used of subscription every…

USELESS SUBSCRIPTION, What is the used of subscription every month for this Amazon prime when you want to watch but everything they ask for additional charges seems scamming consumers it's useless if you collecting monthly and you cannot watch especially old movies USELESS wake up consumers should complaint for this kind of scheme

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Honestly by far the worst streaming…

Honestly by far the worst streaming service I have ever had. For comparison, I’ve had Netflix, crunchyroll, hbo max, Disney, Foxtel, Stan, paramount plus.
PRIME VIDEO IS BY FAR THE WORST, MOST OUT DATED, GLITCHY PIECE OF SHIT STREAMING SERVICE THERE HAS EVER BEEN.

30 August 2026
Unprompted review
Rated 1 out of 5 stars

I am contacting customer support to…

I am contacting customer support to express my strong frustration regarding the recent implementation of non-skippable ads on Prime Video in Argentina.

I have been a loyal, paying subscriber for years, and being forced to watch commercial interruptions without any choice is unacceptable. Only a handful of countries currently have access to the "Ad-Free" upgrade tier, while users in Argentina are left completely without the option to pay to remove them.

What is the reason behind excluding Argentina from being eligible for the Ad-Free option? Until Amazon enables this feature in our region, ads should be removed for all subscribers who are not allowed to upgrade. You cannot force paying customers to watch advertisements while denying them the exact same option to remove them that you offer elsewhere.

Are there any plans to change this policy or enable the Ad-Free tier in Argentina soon? I urge Amazon to address this inequality immediately.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

It's total garbage!

It's total garbage!
Money grabbing billionaire who just can't stop getting his greasy paws on customers money.
Subscription base streaming platform is now unwatchable as swamped by shit adverts.
When these tossers get that adverts don't work & all they do is piss us off & deter us from buying the products which get rammed down our throats

28 August 2026
Unprompted review
Rated 1 out of 5 stars

The Advertising is ridiculous

The Advertising is ridiculous! Wow every episode interrupted about 12 times with 30 secs of Meila ovens whatever it is. I dont want an Oven amazon! I want to enjoy my program! I feel brainwashed such a bad app and all the money they want for extras...which you should get anyway! Amozon is another fat cat company whos got greedy. Very disappointing.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

Anything you want to watch is pay per view and I don't rate netflix or disney plus highly. I will not pay after paying for the service I would rather wait 10 days for a temu item and not use a well sub standard tv service. I may also add trust pilot limits the date of your review, you need to use it for while to see the flaws

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Really need zero option

Really need zero option! They took $10 out of l my bank on Saturday 22 August but won't allow me to get in grrr!!!! It's now Tuesday and there's NO WAY TO CONTACT THEM. Return money or give me bloody access Amazon.....

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Most movies are not free

I’m a prime member and haven’t used prime video a single time. Every time I search a movie I wanna watch it’s not free and im not paying extra. I use other platforms to watch movies. Prime video is useless to me

23 August 2026
Unprompted review
Rated 3 out of 5 stars

Logging in again?

Lack of content and the fact that while watching movies it suddenly kicks me out randomly to have to log back in with a pin number that I deactivated.

22 August 2026
Unprompted review

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