Creality Reviews 

If I could give them 0 stars I would.
I had an Ender 3 V3 SE for about two months when the hot end melted filament between it and the silicone cap, essentially melting off some cables. I've gone through a few 3D printers and none of them had ever done anything like that but that was nothing compared to complete trash that is their customer service. I don't know if these people don't go through any training or it's just a bot server but my goodness. I would have had a better time pulling my hair out. I've never dealt with a more frustratingly incompetent customer service. I had to deal with them close to a month for them just to tell me to go to Amazon or eBay. I've escalated my issue to Fair Trading (something I've never done before in almost 40 years on this planet). I think everyone should stay far away from this company!

Excellent customer service and really nice printer (sparkx i7 cfs lite).

Prints miniatures really well.

Would give zero if this was an option.

I printed with my K1C with no problems for 1.5 yrs.

Creality is the WORST. Terrible service when things break or do not work. I have a K1C that i tried to convert to CFS, the CFS does NOT work, the K1C, previously completely functional is now not working. ALL the errors. Reached out to Creality and given the run around with wanting to send parts for the CFS, all bullshit. They shipped a poorly designed CFS upgrade package, rendered a good printer useless and CRAP support.

I have moved to Bambu Labs. Everything works, all the time. Support is not necessary.

Creality is a waste of time and money. I was in the market for a 3D scanner and decided against Creality.

A large Australian electronics company, Jaycar, has removed Creality 3D printers and filaments from all their stores in the last 6 months. Unreliability, clearly has consequences.

Zero customer consideration and support.

I note most of the negative reviews here are ‘unprompted’ where as the 5 stars are all seemingly prompted. People seem to care about them NOT caring and want to spread the word about the badness… unprompted.

No further business from me.

Unusable garbage out of the box, with useless customer support. NEVER BUY FROM THEM.

My 10 year old son saved all his grass cutting money to buy the K1. It arrived missing screws that hold down the print plate. We tried calling and were told to submit a case via email, via email we were told to go to the hardware store, so we took a screw that we think is a match to multiple hardware stores and Microcenter - no one could ID the screw. We called AGAIN, and the person on the phone kept telling us to go to the hardware store, and wasn't forthcoming with any info about what the screw might be. He eventually told us it's probably an M3x6mm, so we ordered a bag of those amazon. Will find out if those even fit in a couple of days. Email support has been unresponsive since the initial contact. My son is devastated and I've lost several hours of my life to this BS goose chase for missing screws.

Great product

Thanks

So far, my experience is amazing discounts good pricing anything that can make a good business and I'm a huge 3d printer type of guy, so this is just the site I need because I'm broke.

My spark x i7 that has been going though countless problems, First I got my nozzle replaced ,Then my make bed assembly and and got the heat assembly , then you guys sent me auto leveling sensor and a new build plate and assembly . Now I just installed a whole new tool head assemble and tool head wires . And now my display screen stays black . I can’t tell what errors or my next Issue with this printer is going to be. I hav not printed in months instead I spent the last 3 months just repairing and replacing parts not one print in the last three months just waiting on more parts to come in. I keep contacting customer service and all I get is more and more parts in a span of over three months all been doing is playing the waiting game for parts and once I replace them wait for more parts it’s a nightmare instead of just sending me a new one

Don't buy filament from creality, if you need it within a week.
I ordered filament Monday evening and now it Friday and it still hasn't arrived. Now I'll have to wait until some day next week to get it, as postnord/DPD doesnt deliver in the weekends.

Took creality 3 days, just to get it on a truck from Germany to Denmark. Normalt delivery from Germany is 2 days. But when it's creality, you can add 4 days extra just in handling your order.

Ordering was easy and processed quickly. The items arrived in a timely manner and in excellent condition.

Per previous review left here they are without a doubt the WORST COMPANY FOR PRINTERS WHEN IT COMES TO CUSTOMER SERVICE in UK! They STILL refuse to outknowledge & admit the ordered printer was infact out of stock & been caught in their web of lies for it!

they have continued for 2 weeks now spewing the same crap excuses of operations, logistics, warehouse teams you name it investigating while ive demanded multiple times to cancel the order (while klarna dispute been opened for non delivery of it where they so far havent responded)

If you want your hard earned ££ going to a company its NOT this one thats for sure! bambu infact delivered without any issues one to ke within 3 days!

I bought a Creality printer on December, and by February, it completely stopped working. During the short month and a half it "worked," it was unreliable and barely printed. Since it failed past Amazon's 30-day window, I was forced to deal with the manufacturer. That was the beginning of the worst customer service nightmare I have ever experienced.
It is now July. I have spent 7 months with a useless machine. They have wasted hours of my time, dragging me through an endless loop of making me send videos back and forth and doing ridiculous troubleshooting, tests and more tests without any results. I have complied with every single request. I am not asking for a refund; I am demanding they honor the warranty, take this defective unit back, and send a working replacement. They refuse.
This company is a disgrace. Creality should be deeply ashamed of putting a customer through this much aggravation and wasting months of my time over their own factory defect. My money is completely gone. If you are thinking of buying from them, do yourself a favor and look at another brand. Creality does not stand behind its products, has no integrity, and their service is an insult to consumers.

Hardware/software do not work. Software says that Ferret SE is connected, then when I try to scan it says no scanner detected. Customer service is not answering.

Just in time when I needed it the most

I needed repair parts for my printer. Some were available in the Creality store, but a small PC board was not. Ordering from the store was straight forward and those parts came within a couple of day. To get the PC board, I had to contact Creality support. It took two days, writing back and forth, to properly ID the part number. Each time I sent a message, Creality responded by the next day. I was very pleasantly surprised. The part is now in the mail and will be here shortly. This was one of the best experiences I have ever had with a support group!

It is always on time with delivery and products are great in quality and workmanship. I can depend on Creality.

Very good setup experience - really liking the machine a lot so far. Delivery was blazing fast on Prime day! You should def either include a poop chute or have that file loaded and ready to go - same with the scraper. Wasn't great to have to go look those up, however the web integration in the apps is very well done.

The company is doing great but when items ship the carriers are dropping the ball. Fed Ex said I would get a package Wednesday then changed it to Friday but at least they told me. My filament order was 3 days late with USPS with no updates on when i could expect it and so on. The shipment insurance that is available via a third party is a terrible, they are unreachable and when you do get a hold of them they do not meet the level of Creality's standards.

Received my package and arrived on time. Package was packaged well and there wasn't any loos part. the box looks like have a slight damage but inside has no damage at all. The product instruction was very clear. One suggestion is on the CFS , I made a simple mistaking using a smaller roll, which explain why it wouldn't feed. The QR troubleshoot was good, it show how to fix it, but doesn't state you need the larger roll. I notice that when I saw the video., and notice there is roller that move. Another good recommendation is to put a sticker on the CFS to show them one time. Also one more suggestion is some roll that are cardboard base not recommend. Best to use plastic spool. Overall experience was good. On the mobile app I did have some issue trying to print to single spool vs CFS. I think that can be slighly better improve. Compare to flashforge. I was impress. I purchased 2 flashforge and end up returning it because the product jammed on first use, and the 2nd unit, was damage as well. So I went to Creality K2 Combo and love this.

Product is great but the package was damaged in shipping and there was a slash in the package. Luckily spools were undamaged so useable.