Cloudbeds Reviews 

A very capable system, with excellent support when you reach the right person

Cloudbeds has been working very well for us, particularly recently. I operate a very unique property with specific operational requirements, and finding a property management system that can accommodate those needs is not easy. Of the systems I have looked at and used, Cloudbeds currently seems to be the best fit for our business.

One of the biggest strengths is the level of customization and the ability to manage the fine details that are important to a property like ours. When I connect with the right customer service representative, the experience can be exceptional. The good people really take the time to understand the issue and go out of their way to find a solution.

The biggest frustration has been consistency. When a particularly good support person moves into another role or leaves the company, it can feel like starting over and having to work hard to establish that same level of support again.

I also wish Cloudbeds did a better job with their system changes when they happen. Occasionally you log in and discover that something has changed without having had any real warning or explanation, which can be frustrating when you're operating a busy property.

That said, for a small, highly customized and unusual property like ours, Cloudbeds offers a combination of functionality and flexibility that is difficult to find elsewhere. And when you get the right person on the support side, they are genuinely tremendous to work with.

Overall, I would recommend Cloudbeds, particularly to properties that need more flexibility and customization than a basic PMS provides.

Laura has been incredibly helpful and patient. Any questions I had, she answered fully and anything she did not know immediately, she made it a point to do research and find out for me. I would highly recommend cloudbeds to anyone and everything just from Laura's customer service alone. 10 stars if I could rate it that!

Although there are some good features, but think twice before engaging with this platform. See first your operations and your market and if it is a good fit. Otherwise it is expensive unneeded solution that is not worth the investment. From the other side, even if it is a good fit, the horrible support that they offer is a disaster, if we have an issue they keep days to answer to a question or a support ticket and it can take weeks and this happens all the time with them and with critical situations that made us suffer with our operations in our coliving business in Barcelona and have issues with our clients and incur financial loses, horrible support experience.

I never booked via Cloudbeds.com. Nor did I get a confirmation.
Nevertheless I was charged
CAD 1830.60 from my creditcard for a hotel in Masset.
How did Cloudbeds get my creditcard number?
I did not get a reply on my mail of june 27 to the customerservice of Cloudbeds.com

I have been using the platform for some moths, and if 0 stars existed, that would be it.
This platform is a total disappointment. It is full of problems and bugs. The platform keeps changing (no added value changes) as thy do not know how to fix any of their problems. The invoicing module is absolutely riddicolus.
On top, the customer service is inexistent. It is not possible to talk to anybody personally, you can manage after several intents to talk to somebody via messaging - which is also not very helpful as most of the times they tell you stuff as: did you refresh the page, or did you press the button save (as if the people working on the other side were brainless) - in total, the worst decision I have done for my business, I cannot wait to change it. Horrible!!!!!!!!!!!!!!!!!!!!!!!!!

Paolo F. made the call easy, and assistance was fast and friendly. He explained things and resolved issues at a good pace, investigating links between Cloudbeds and other property platforms. He followed-up with a step-by-step email which any of our team can use.
Thank you again!
Adrienne Reed, Guest Services Manager
Eagle Mountain House and Golf Club

Cloudbeds provides a one-stop shop for managing reservations, guest communications, and reporting. The system is dependable and easy to navigate. Customer support offers useful guidance when needed. The platform helps simplify many operational tasks and reduces administrative work.

I evaluated Cloudbeds for a hotel in Chilean Patagonia and ended up passing on it.

The good: the plugin ecosystem. They have integrations for just about everything. The catch is that almost none of it is included — most add a meaningful cost on top, and not a small one.

Support: slow and generic. If you've got a real operational problem, expect to wait. The replies read like a script rather than someone who understands how a hotel actually runs.

Payments: no local payment gateway for South America, and no functional multi-currency. If your rates are in pesos, you're building a workaround.

Setup: far more complex than it needs to be for what it ultimately does. Lots of screens, unintuitive logic, and a lot of decisions the system doesn't help you make.

Pricing: high to begin with, and it climbs once you add the modules you actually need. There are cheaper options that cover the same ground.

Might work fine if you're in North America or Europe. For an independent property down here, I wouldn't recommend it.

Definitely not worth it. I've used this service for years, and it's become a poor value. They keep raising prices with little to no meaningful improvement to the software. I don't mind paying premium prices for software that genuinely helps a business, but nearly $200 a month for what's essentially a basic product is hard to justify. The backend and channel manager aren't especially complex, yet they charge over $2,000 a year. The sales team is responsive, but once you're a customer, getting in touch with a real person is incredibly difficult.

We opened a new hotel, with our first hotel we used LittleHotelier to manage everything, but we were convinced to sign up with Cloudbeds due to extra features in the app. Reality is far from what was promised: it is not intuitive/user friendly, the support is only via AI not a person - human support is only via email and takes ages for a response, the app in apple doesn't work - there is no data showing. There is a big upsell programme by what we thought were training support staff, but they are really looking to add on more fees for what we understood was included (i.e. door lock integration)

Have been their customers for the past 2 years .
They kept raising their subscription fees in 2026 without our knowledge. For the first time , they agreed to remain the same . Recently , they did not agree to the wavier and terminated our account immediately .
Our subscription started from 28th of the month. The termination was completed on the 4th when we have already paid for it. I could not log into the account and a lot of details could not be retrieved .
I have sent in emails to ask for the reason but their reply is damn slow . Taking days to reply 1 email .
Kindly take note if you are paying by Giro . Nothing was sent to inform us that they will be increasing their pricing . If you did not check , they will get off with it .
Not trustworthy .

I would like to thank the Cloudbeds Support Team for their excellent assistance.

At first, we reset the MFA, but the issue was not resolved. After I sent a screenshot of the error, the support team carefully reviewed it and identified that the problem was caused by the incorrect time settings on my mobile phone. Once I corrected my phone's clock settings, the MFA verification worked perfectly and I was able to access my account again.

I truly appreciate their patience, professionalism, and attention to detail. They went beyond the initial troubleshooting steps and helped me find the actual cause of the issue.

Thank you for the outstanding support and excellent customer service. 5 stars!

Please be really careful with this company. We were victims of fraud where ads were purchased with our credit card for 2000 USD.
Finally they wanted to refund us only a quarter of that and make us pay them for the ads. At this point I am pretty sure that they are part of the scam. Stay away from them !

I have been using the program for just over 6 months and it definitely has some benefits but damn the bugs and issues dont really make it worth the big price point.
Loading errors, their end, not wifi loading issues.
Multiple discrepancies between the app and the online website. (Showing a guest in a room online but in on mobile )
Customer service also is a joke, no phone number just ai or you have to email for support that takes days for response.
Also the credit cards have a safety on them so after you type the numbers in, it blocks them out and you cannot see them, so you use their pos and pay fees

Good things:
- Product feature list slaps. Frankly, they should just remove the bits they're bad at (housekeeping, etc.)
- Integration with Google & the OTAs slap (if it wasn't for this, I'd be on Mews yesterday)
- Sales process used to be good

Bad things:
- In their misguided attempts to make the product better, consistently break more than they improve
- Currently, for example, a change they pushed caused all our upcoming bookings to show a small (we're talking a few bucks) balance due. This wouldn't be an issue, other than the fact it completely destroys all our reporting and stops our automations (which require payment before check in and check out, meaning our messages don't send, etc.). We've been reaching out to them for weeks, and get what I'm pretty sure are AI responses saying the corpo equivalent of "oopsie, just one sec"
- That's just one of a dozen+ examples we've faced over the last two years. When we started with CB, I'm pretty sure their trustpilot score was 4+...it's now in the 3.5 range. No surprise.

Cloudbeds has made everything really simple and seemless. It has integrated our OTAs and saved us time in synching reservations across multiple channels.

This company only replies via ticket and what seems to be AI. I had an urgent issue to solve and could not reach out to anyone on the phone. Their AI based reply to my ticket was totally unsatisfactory and did not reply to my need. There is no phone number provided and no possibility to speak with someone. When you are running an hotel you need a provider that can help you in times of need and not a machine that does not understand the business. I will look for a competitor more user friendly for the near future

Cloudbeds looks great on the surface, but once you deal with real-world issues like chargebacks, it falls apart fast.

We’ve had multiple cases where guests clearly used services (late check-out, day pass, luggage storage, even damages), then simply filed a chargeback and won. It doesn’t matter if you have signed rules, messages, or proof. You still lose the money and get hit with a dispute fee.

The core issue is that it’s a PMS, not a payments protection system. So when something goes wrong, you’re basically on your own as a merchant. There’s no real enforcement layer, and support tends to give generic answers rather than actual solutions.

Also, the mobile UI is honestly terrible. It’s slow, clunky, and not designed for real-time operations. Simple tasks take too many steps, which becomes frustrating when you’re actively dealing with guests.

If you’re running a hostel or anything with flexible services and on-property charges, this becomes a serious issue. It creates a system that can be easily abused by guests who understand how chargebacks work.

Cloudbeds is fine until you hit problems. After that, it gets expensive.

Solved our sync issues with the OTAs and it's cloud based so I can check the dashboard from home. Much better than the legacy software we were using.

I've been on Cloudbeds for 7 years. Each year gets better with our experience using the software and Cloudbeds regularly improving.