CLUSE Reviews 

3,682
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I buy Cluse watches already for 10 years. Have 2 different models which I still use with pleasure. I find them very elegant. The Belisenna Watch Leather is just lovely. Fastest shipment ever.

Company replied

Rated 5 out of 5 stars

I'm always delIghted with the watches I buy from Cluse. Today there was a problem with a delivery because of a mistake I made. I contacted Customer Care and had a very quick response from Margot who... See more

Rated 5 out of 5 stars

I own quite a lot of jewelry from this brand, and even after years of wearing it, the pieces still look beautiful and keep their quality. I really appreciate how well they hold up over time and still... See more

Company replied

Rated 2 out of 5 stars

Huge difference web pictures & real products. Unhappy & unpleasant!!! Quality should be more premium!

Company replied

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4.0

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.0

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(3,682)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Huge difference web pictures & real…

Huge difference web pictures & real products. Unhappy & unpleasant!!! Quality should be more premium!

31 October 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello,

We are deeply sorry to read that you are not entirely satisfied with your CLUSE product.

Your satisfaction is our top priority. We will share your feedback to the relevant team.

We wish you a lovely day,

CLUSE

Rated 5 out of 5 stars

I buy Cluse watches already for 10…

I buy Cluse watches already for 10 years. Have 2 different models which I still use with pleasure. I find them very elegant. The Belisenna Watch Leather is just lovely. Fastest shipment ever.

16 October 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello,

Thank you for your lovely feedback. We’re so happy to hear that you’re enjoying your CLUSE product!

Kind regards,

CLUSE

Rated 5 out of 5 stars

I'm always delIghted with the watches…

I'm always delIghted with the watches I buy from Cluse. Today there was a problem with a delivery because of a mistake I made. I contacted Customer Care and had a very quick response from Margot who sorted everything for me. I'm very impressed with your Customer Care

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product!

The backpack is amazing and the quality is great! The shipment was super fast as well! Highly recommend!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Quality and efficient delivery

Quality and efficient delivery: I am highly satisfied with my purchase of a Cluse Quadrus multifunction black leather watch. The build quality matches the advertised product. My package was delivered swiftly as well. I will recommend to anyone considering buying a high quality watch at a decent price.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars then I would!

If I could give 0 stars then I would! Ordered a watch as a gift allowing plenty of time for it to arrive as per the cluse delivery guidelines. After a few days of not moving on the tracking, it became very apparent that the watch had got lost. I emailed and they told me I had to wait until there had been no tracking update for 14 days before they'd do anything. By this time the birthday the watch was purchased for had passed. When they finally accepted the watch was lost, I asked for it to be sent again by express delivery and instead of doing that, they refunded my order. I appreciate the package getting lost was out of their control, but the way they dealt with it was awful!

31 July 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello Kimberley,

We are sorry to hear about your experience and understand your disappointment, especially as the watch was purchased as a gift.

We apologize for the inconvenience caused by the delivery issue and for the frustration this situation has created. While delays or lost parcels can unfortunately happen during transit, we understand how important it is to receive an order on time, especially for a special occasion.

Thank you for sharing your feedback. We will take it into account and continue working to improve our service.

Kind regards,

CLUSE

Rated 5 out of 5 stars

Delighted

Delivery was quick, packaging is gorgeous and my watch is fab! Great price too….
Delighted. Will order again….

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Super quick shipping

Super quick shipping. The quality is great - this is now my third CLUSE watch and the only kind of watch i would get or would ever need. Get lots of compliments on all of them.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I treated myself to a present of a watch

I treated myself to a present of a Cluse watch, I’m so happy I did😊. It is a beautiful, finely crafted piece …. I have had so many compliments…. Looks very expensive…. I’m so chuffed…. The company was an absolute pleasure to deal with… package arrived on time and in a lovely presentation box….thank you Cluse❤️

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous product

Gorgeous product, quick delivery service, beautifully packaged and I would highly reccomend the additional gift bag if its a present for someone, really adds an extra touch! 10/10 from me!!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I am a returning customer to CLUSE

I am a returning customer to CLUSE, and I have always gotten my parcel with no issue but on this occasion it got lost in transit I got in contact with customers service and everyone took care on me in specific Camille, she tracked down my parcel and reissued a new one, CLUSE always has great quality.

15 July 2026
Unprompted review

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