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Every watch is unique, and finding the perfect strap to complement it can be a transformative experience. That is why we meticulously source our products from trusted watch strap manufacturers, focusing on craftsmanship, durability, and attention to detail. CHROONOO is based in Cologne, Germany.
Krieler Str. 98, 50935, Köln, Germany
4.4
31 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Informative and friendly service answering a number of questions about the watch strap I ordered. Received it fast as expected in the Netherlands -- and for a fair price. I will use CHROONOO again. Thanks!
Ordered a strap and it was supposed to be shipped in 2 days, then I get an email telling me it’s actually out of stock and won’t be in stock for 2-3 weeks.
Reply from CHROONOO
Dear Boris,
We’re very sorry for the inconvenience and understand your disappointment.
At the time of your order, we expected the strap to be available again within the stated timeframe. Unfortunately, there was an unexpected delay in production, which meant that the incoming restock was postponed by a few weeks.
As soon as we became aware of the delay and realized that we would not be able to ship your order as planned, we contacted you directly and informed you about the situation. You then chose to cancel the order, which we of course processed accordingly.
We are sorry that we could not deliver the strap as originally expected. While production delays like this can unfortunately happen, we always try to communicate them as quickly and transparently as possible.
Best regards,
CHROONOO
High quality collection of parts. and excellent service. i was glad to find european made parts available for hobbyist.
I had a complicated delivery issue where my package was marked as delivered but couldn't be found.
Chroonoo’s team, especially Marius, was incredibly supportive and immediately sent a replacement free of charge.
When the original package was finally located due to a misunderstanding with my building's layout, I offered to pay for the replacement, but they insisted on covering it and were just happy everything was resolved. Their honesty and 'customer-first' attitude are rare to find.
I highly recommend Chroonoo for their high-quality products and, more importantly, their outstanding integrity!
The strap I purchased is top notch and the service provided by Marius has been outstanding.
Fantastic selection of watch straps from the best brands. My favourite shop for straps
I have a large collection of vintage and contemporary watches, I source my straps from a handful of suppliers.Chroonoo is the best of these suppliers. They provide really good high quality straps at very affordable prices and I've found their customer service to be second to none.
A beautiful butterfly clasp, easy to use, fits securely, and the watch strap is secured with a screw. Beautiful chrome. Chroonoo ships quickly and provides tracking information immediately.
Great service, support and after sales from Chroonoo. Highly recommended 🌟
Really great customer service! I ordered an alligator strap for my watch but unfortunately made a mistake with the color. They quickly helped me fix it, and we got everything sorted out. Communication and support were excellent throughout the process, and I’m very happy with my new watch strap — it’s truly high quality. Definitely not the last time I’ll buy from them.
Good selection of items with reasonable pricing Great communication, shipping. There was a wait on an item and the timeframe was clearly communicated to me. I received a faulty item which was promptly replaced. On both the wait and the faulty item I was offered a full refund which was not required.
Excellent service. Very happy with my watch strap and an excellent quality. A lovely thick good quality leather. Worth every penny. I would highly recommend them.
Was looking for a black alligator strap for my Speedmaster, and couldn’t decide between a few models. I reached out to the folks at Chroonoo and they helped me pick the perfect one: the RIOS Connoisseur. I just received it and the quality is top notch. It’s probably the nicest genuine alligator strap I’ve owned out of the 3 or 4 I’ve had in the past: quality grain, the right amount of padding, waxed stitching, and the sides are well finished. Will definitely be buying from Chroonoo again!
Editing my previous review, when the wrong colour strap was delivered.
I contacted them, & true to their words, a replacement was sent to me - the correct colour received today 1/5/25 (about 8days later) - so all good.
Rios1931 quality seems on par with my usual Hirsch, in fact similar leather, padding & stitching when viewed side by side. 5* for its price!
A+ for customer service! Just wanted to give a shout out to Tilo and the crew at Chroonoo. As a US customer I didn't know much about Chroonoo and hadn't ordered from them previously. So I was a little nervous. But I found a Rios 1931 deployant clasp on their site that I liked and decided to pull the trigger. Unfortunately, the clasp that was sent to me was the wrong one and not the one I ordered (mistakes happen..). I thought I might be in trouble because I hadn't dealt with them before. I emailed their customer service to explain what happened with pictures of the buckle I ordered next to the buckle I received. Fortunately, I heard back right away from Tilo (co-owner) apologizing for the mistake and within a little over a week I had received the correct buckle that I had originally ordered. Top notch customer service in my book and I will be ordering again from them in the future.
You get your money back if there is a problem.But they will delete bad reviews again and again for products and for the money the silicone watch straps lack in quality. I can't say anything about other products.
Excellent product (Perlon Atlantic two piece strap) delivered to UK in 3.5 days with tracking and all information
Not received my parcel! Dunno if this is a scam..
Ok, update on my order. It was delayed due to a bank holiday in Germany. Their customer service was really prompt following my email and the crocodile strap I ordered is beautiful. Amended my review, as it turns out not to be a scam so was only right to do so. I’ll defo be ordering again!
Reply from CHROONOO
Hi Wisdom,
I have just looked into your order, and I can see that it was successfully delivered on October 12. It was just a little delayed due to the Bank Holiday in Germany.
If you have a chance to update your review, it would be very much appreciated.
Cheers from Cologne
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