Christopher Ward Reviews 

29,788
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,855 reviews, reviewers overwhelmingly had a great experience with this company. People regularly share how much they love the gorgeous styling and feel of the watches, noting that the craftsmanship stands out during wear. Shoppers appreciate the quick shipping, secure packaging, and wonderful presentation boxes that make opening a new timepiece feel special. Furthermore, many buyers point out that team members are helpful, responsive, and provide great advice throughout purchasing. However, some customers also noted that customer service response times could occasionally be slow. A few other people also felt that certain watches experienced delays during the servicing process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting gorgeous designs, comfortable... See more

Quality

Consumers find quality to be positive, frequently highlighting the solid build, excellent case finishing, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages arrive quickly and... See more

Customer service

Customers report positive experiences with customer service, highlighting friendly, helpful, and responsive... See more

User experience

Customers consistently note positive experiences with user experience, highlighting super smooth shopping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my C60 1000 Elite serviced by CW. All round a good experience, from courier to CW themselves. Good communication from receipt of the watch, to cost estimate, timing of the service and... See more

Company replied

Rated 5 out of 5 stars

Gift for my husband for our 50th wedding anniversary next month so he has not worn it yet. I know he will love it. Fabulous design, great company, fast delivery. Presentation is really lovely. Looki... See more

Company replied

Rated 5 out of 5 stars

Emma Lynch at Christopher Ward has been fantastic on my first experience with the company. She was abele to source me a watch that I thought had kissed out on. She has been very responsive and helpf... See more

Company replied

Rated 5 out of 5 stars

I recently returned my Christopher Ward C700 wedding watch for servicing after more than 10 years. Although advised that they could not guarantee my requested four-week turnaround, the watch w... See more

Company replied


Company details

  1. Watch Store
  2. Watch Manufacturer

Written by the company

Christopher Ward, founded by Christopher Ward, Mike France and Peter Ellis in 2004, is a British luxury watch company. Every watch is designed in England and handmade in Switzerland. From the award-winning Bel Canto to our rugged Trident dive watches and versatile Sealander collection, each piece blends innovative engineering with timeless British design.

60/60 Guarantee

Industry leading guarantee programme

The 60|60 Guarantee is our industry-leading guarantee program. Which offers you a 60 day returns window and a 60 month warranty on your watch purchase.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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4.6

All reviews

(29,788)

2,942 reviews in the last 12 months

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Rated 4 out of 5 stars

Stunning Watches, Impressive Collection – Small UX Tweaks Would Make It Perfect

I recently purchased two Christopher Ward watches and I’m extremely happy with them. The collection is diverse, large, and truly impressive; it took me quite some time to finalize my selection because there are so many excellent options.

The watches themselves are outstanding and I highly recommend Christopher Ward to anyone looking for quality timepieces.

One small area for improvement: navigating from a specific watch page to the related strap options is not very user-friendly. Currently, you need to copy and paste the strap name into the search field to find the correct strap page, as there’s no direct link. It would also be great to see bundle offers for multiple straps with a specific dial, since the same dial often looks fantastic with different strap styles.

Despite this minor UX point, the overall experience and product quality are excellent. I’m very satisfied with my purchase and would definitely buy from Christopher Ward again.

14 August 2026
Rated 5 out of 5 stars

Top Notch

Been looking at these watches for awhile and I think theyre very very reasonably priced. Watch arrived 6 days after ordering it to Canada. Very quick, very promp. Love the watch. Definitely recommending to friends.

14 August 2026
Rated 4 out of 5 stars

The product got built quality

The product got built quality, precision or aesthetic full marks. Time & power reserve also acceptable. Though I will still continue to monitor the power reserve claim. I am only not satisfied with the GMT hand which is not aligned with exact time diff set @ 2.30hrs. I would seek an explanation if this is a manufacturing lag.. I can provide the picture to support my point, though no option to attach photo on this review board.

12 August 2026
Rated 4 out of 5 stars

Overall Good Experience

The good:
Excellent watch. Great quality and lovely watch.

Excellent customer service.

Not so good:

Never provided any tracking information in spite of stating they would. Watch just showed up via UPS.

Did not ship the book I ordered with the watch. Customer services thought they had. They have stated it has been shipped although I have yet to receive it. It’s been well over a month.

I will definitely buy another Christopher Ward watch.

11 August 2026
Rated 5 out of 5 stars

Superb brand exceptional watches highly recommended!

Christopher Ward is one of the watch brands I have the absolute greatest of respect for. There is good customer service and then there is superb customer service and CW definitely qualifies as the latter. And that is on top of exceptional products. I now have three CW watches and do intend to get more. These watches never let me down and are attractive to look at. I can also say that having briefly met Mike France you can genuinely see where the company ethos comes from!

Superb brand exceptional watches highly recommended!

14 August 2026
Rated 3 out of 5 stars

Lovely watches but some customer care…

Lovely watches but some customer care issues which I know others have experienced too. I bought a strap in the 50% sale to go with one of the 3 CW watches I’d bought. I chased it up after 2 weeks to be told that there was an error and that the sale strap had gone, and I could have a refund or 20% off the full price item. Not at all clear why they didn’t feel it appropriate to honour the sale and let me have one of the ones in stock for the sale price.

14 August 2026
Rated 5 out of 5 stars

C60 30x30

The watch is outstanding service from order to delivery was great looking at the new Biscay gmt as my next purchase.

14 August 2026
Rated 5 out of 5 stars

So happy with my new watch

So happy with my new watch. Exactly what I hoped for

14 August 2026
Christopher Ward logo

Reply from Christopher Ward

We're delighted to hear that you're so happy with your new watch and that it's exactly what you were hoping for. There's nothing better than knowing a timepiece has met expectations from the moment it arrives. Thank you for choosing Christopher Ward and for taking the time to share your feedback. We hope you enjoy wearing your watch for many years to come.

Kind Regards

The Christopher Ward Team

Rated 4 out of 5 stars

Overall Quality control

This was my second watch that I purchased from Christopher Ward. My first experience was 100% amazing no complaints whatsoever. The second watch I purchased is a beautiful watch, but there was an issue with the clasp. It is in for repair or rather should be just a total replacement. I had to ship the entire bracelet back so I haven’t really got to enjoy my watch as much as I wanted to as soon as I bought it. this issue will not prevent me from purchasing another Christopher Ward in the future.

14 August 2026
Christopher Ward logo

Reply from Christopher Ward

Thank you for your review and for choosing Christopher Ward for a second time. We're thrilled to hear that your first experience with us was 100% amazing and that you're pleased with the watch itself. At the same time, we're sorry that an issue with the clasp prevented you from enjoying your new timepiece as much as you should have from the outset. However, we appreciate your patience while our team works to resolve the issue. Most of all, we're grateful for your continued confidence in Christopher Ward and delighted to hear that this experience hasn't deterred you from considering another purchase in the future. Your support means a great deal to us. Thank you again for your feedback, and we hope to have your watch back on your wrist and performing perfectly very soon.

Kind Regards

The Christopher Ward Team

Rated 5 out of 5 stars

Warranty Care

CW made the service request simple and quick. My watch was shipped across the Atlantic and back in short order. It is fully restored, beating perfect time and seems cleaner than when I shipped it to them.

13 August 2026
Christopher Ward logo

Reply from Christopher Ward

Thank you for your review! We're delighted to hear that the service process was simple and quick from start to finish. Sending a watch across the Atlantic for service is no small journey, so it's wonderful to know that everything was handled efficiently and returned to you in such a timely manner. Most importantly, we're thrilled that your watch has been fully restored, is keeping perfect time, and came back looking even cleaner than when you sent it in. Thank you for choosing Christopher Ward and for entrusting us with your watch. We truly appreciate your support and hope you enjoy wearing it for many years to come.

Kind Regards

The Christopher Ward Team

Rated 5 out of 5 stars

Original watch received was wrong…

Original watch received was wrong though customer service did an excellent job of resolving the issue. Great watch! perfect condition and I'm very happy

10 August 2026
Christopher Ward logo

Reply from Christopher Ward

We're sorry that the wrong watch was initially sent and appreciate your patience while the issue was being resolved. That said, we're delighted to hear that our Customer Service team was able to put things right and make the experience a positive one. Most importantly, it's wonderful to know that your watch arrived in perfect condition and that you're very happy with it. We hope it brings you many years of enjoyment. Thank you for choosing Christopher Ward and for taking the time to share your feedback. Your support means a great deal to us.

Kind Regards

The Christopher Ward Team

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