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Chippio Reviews 

423
•
TrustScore 4.5 out of 5

4.5

Energy Supplier
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Company details

  1. Energy Supplier

Written by the company

Tu luz, más barata. Energía a precio de mercado y sin permanencia.

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4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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4.5

All reviews

(423)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

Impossible to communicate to customer service

I tried to reach out by phone and email. Impossible by phone, email no response. The automated bot is useless.
This is going to be the reason why I am going to move to another provider. This is really unacceptable.

10 August 2026
Unprompted review
Chippio logo

Reply from Chippio

Hi Valerio,

We sincerely apologize for the frustration and poor experience you’ve had while trying to contact us. We completely understand your annoyance; getting prompt and helpful support is essential, and what you’ve described is certainly not the standard of service we aim to provide.

If you sent us an email and haven't received a response yet, we truly apologize for the delay. To resolve your issue immediately, please reach out to us at clientes@chippio.es with your full name and ID in the subject line, or open a ticket through the app chat. We will prioritize your request right away.

We hope we can resolve your issue quickly and regain your trust.

Best regards,

The Chippio Team

Rated 5 out of 5 stars

The service has been excellent

The service has been excellent, and the whole process has been very easy.

18 March 2026
Unprompted review
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Reply from Chippio

Hello Sebastian,

We're really glad to hear that we made it easy for you to switch over to Chippio.

We work hard to ensure customer satisfaction, so your positive opinion is very much appreciated.

Many thanks!

Rated 5 out of 5 stars

Difficult process for NIE, but love the price transparency

It took us around 2 months to sign up using a NIE through a painful process, but finally Enric stepped in and sort it out within the day. Happy so far with transparent prices. My recommendation, please update the registration process on the app and website to distinguish between people with DNI and NIE, it will save lots of time and effort on both sides.

17 February 2026
Unprompted review
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Reply from Chippio

Hi!

First of all, we’re sorry for the delay you experienced with your NIE registration. We’re thrilled that Enric could step in and finally get everything sorted for you!

Thank you so much for your honest feedback and the suggestion; we are already working to improve the sign-up process for everyone. We’re glad you’re now enjoying our price transparency and hope the savings make up for the wait.

Welcome to Chippio!

Best regards,

The Chippio Team

Rated 5 out of 5 stars

Good experience

I recently changed to Chippio and found the process surprisingly simple. The website is clear and informative and the app is very useful. After only a few months it's difficult to make an objective comparison, but bills until now seem to have been lower. The customer service I needed during the switch was extremely useful.

8 January 2026
Unprompted review
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Reply from Chippio

Hi Phil!

Thank you so much for sharing your experience. We're thrilled to hear that the switch was "surprisingly simple" and that our customer service team was there when you needed them!

Even after just a few months, it's great to see those bills starting to drop. That’s the power of having all the info in your App.

Welcome to Chippio and thanks for your trust!

Best regards,

The Chippio Team

Rated 2 out of 5 stars

It started all good when I contracted…

It started all good when I contracted in the summer, prices were very low then November came and the price unexpectedly doubled, I understand there was an increase in the prices in the country. I was away in December, I still had to pay the same amount I was paying in the summer even though I left nothing on. The app is telling me one number, but I'm getting charged a completely different amount. The friend referral didn't work for one month until I sent them an email and they had to manually apply the discount. In the end, this March prices dropped again but I'm still paying the same amount as in November even though I work Monday-Friday in the office and I'm rarely home. I didn't experience advertised transparency, the customer service is nice until you actually have an issue

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Below you find the mail I sent to my…

Below you find the mail I sent to my correspondent at Chippio
------------------------------------------------------
I whish to thank you for the way you handled the file, professional, correct and always friendly!

We can fly over tomorrow!

Have a nice weekend,

Peter

3 March 2025
Unprompted review
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Reply from Chippio

Thank you so much for your review, Peter! 😍🧡

Rated 5 out of 5 stars

Incredibly easy to switch

Incredibly easy to switch. It must be said, in the ID process it is important to enter your name correctly. Just like in your ID. If you do this correctly, it can be done in minutes.

15 October 2024
Unprompted review
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Reply from Chippio

Thanks for your review, Frank! We're very happy to read about your experience with us 😍🧡

Rated 3 out of 5 stars

I have changed over service from…

I have changed over service from Endesa. I have reistered for the app, but as of 4 weeks, cannot see my consumption on the APP. The app just tells me the current cost, I wish to know my usage, maybe its me, but when I use customer service its just a bot, very let down.

3 September 2024
Unprompted review
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Reply from Chippio

Hi Nick,

I hope you're doing well!

Please note that due to limitations with the grid companies, it might take a bit of time for your consumption data to appear for the first time—sometimes not until your first invoice.

But don’t worry, we’ll make sure it shows up 💪

As always, feel free to reach out to us anytime through our chat, email, or phone if you need anything 🙂

Rated 2 out of 5 stars

Not transparant at all!

I have been with Chippio now for several months.
Customer service is good and I like the concept.
But the final price I pay is much higher than the market price even if you take into account the additionals.
I had an intense discussion with them and it turned out that they do not - as advertised and promised - charge the exact hourly market prices (plus additional charges and taxes) but calculate an average price for you. I changed my main consumption to very cheap hours but that is not reflected in the final invoice. And contrary to their claim the invoice is not transparant at all in this regard.
What a pity. They could do better.

28 June 2024
Unprompted review
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Reply from Chippio

Hi Mikel,

We're sorry that you're feeling this way about our service.

At Chippio, you pay for the electricity you consume at market price; we never charge you an average.

We do this through something called "Charging curves." With these, your grid company informs us of your exact hourly consumption during the entire billing period, and we bill you for that consumption at the market price for that specific hour.

If you see three prices on your bill (one for each period), it's done for your convenience. Otherwise, considering a billing period of 30 days, we'd have to show you 720 entries. So, we show you your average paid for each period, but that doesn't mean we charge you that average. Again, you pay your electricity at cost price, we do this for your convenience.

Let us know if you have any other questions.

Rated 5 out of 5 stars

Todo bien good servis no problems and…

Todo bien good servis no problems and very cheap

13 September 2022
Unprompted review
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Reply from Chippio

¡Muchas gracias por tu opinión, Dominique!😍 Estamos felices de leer que estás disfrutando de nuestra app y de nuestra Tarifa Transparente🧡⚡

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