Chamelo Reviews 

Shield glasses are a great concept when they work, but I have had two pairs fail well within a year each. Read the warranty carefully as only one exchange of product is provided. There is clearly a quality/durability issue or else the warranty would not be limited to ONE replacement. Shame.

Purchased glasses August 14,2026. There has not been any shipment update or communication. This stinks . I wanted to purchase in-store but locations with stock are far. I went to Nordstrom to try then on in-person but they do not carry in store only online . Time to contact the bank .

I am assuming it’s growing pains. Their website never took my email so I missed out on a 10% discount. I received my glasses and tried unsuccessfully to register for a warranty and $20 gift card. I did receive my Falcon glasses, but they are not polarized even though it says they are. I have yet to test them in bright light as it is overcast today. All I. All, not a good experience.

I’ve been waiting for almost a whole month and my glasses haven’t been shipped yet, they sent me an email stating that a new shipment will be arriving next week… it’s been 3 weeks. Also I’ve asked for a refund many times and they basically told me no or get a 20% discount from the glasses I ordered. This is a scam

I ordered my first pair of glasses directly from the official Chamelo website. The order was quite complicated, and I waited a very, very long time for it to arrive.
While I was still waiting, I ordered a second, different pair. I’m not entirely sure why, but I trusted the company. Even though their replies were sometimes slow, they always responded with care and kindness. Somehow, their customer service managed to build a level of trust that helped even when everything seemed to be going wrong with the order.
Fortunately, I didn’t have to wait nearly as long for the second pair—and soon afterwards, the first order finally arrived too.
The glasses are beautifully made and genuinely stylish. What we love most is the playful, almost gamified experience and the cool colour-changing function. It really makes them feel like a piece of future technology.
Very cool!
My recommendation: order directly from the official Chamelo website rather than through other platforms. It may be a little more expensive, and you may need some patience, but it is definitely worth it. You can really feel the quality and understand what you are paying for.

I have been asking for a refund since you cannot ship my item and no one is answering me. Will never ever purchase from you

Over a week later and I still haven't even got a tracking number. Pretty sure I was scammed on this one.

The color change lenses are sweet. Quality product and quick responses from customer service. All together a good experience

I bought the Chamelo Shield directly from Chamelo in May 2025. Just over a year later, the electronic tint/darkening function stopped working.

The support team was always friendly and polite, but they did not offer any meaningful solution after the 1-year warranty had expired. Instead, I was offered a 30% discount on a new pair.

For a premium product, I expected better reliability and more support when something goes wrong. A discount on another pair doesn't help much when I've lost confidence in the product.

Easy to navigate

The experience was fast and easy. I bought what I like. Now I just have wait until it ship to me.

Love the concept of the glasses the dimming lenses are awesome plus there bluetooth speakers in the glasses too excellent ++.

It is taking forever to get the product

I just love it my glasses

Definitely a great buy. Used them during my nephew HS football game and my son soccer games.

All my order doesn't arrive and they don't give me an answer when it will arrive. I've been asking for it for a long time and I need my 2 pairs of glasses urgently for my work and my boyfriend's work

Order is taking forever and I requested refund and they haven’t done anything. Horrible customer service

I ordered a pair of Aura Black | Calm on 1 August. Shortly after, I got an email about a delay due to high order volume — and then everything went quiet.

When I asked for an ETA on 12 August, I was told the order was still being prepared and that there was no firm ship date. The case was escalated to the "shipping team," who I didn't hear from for another five days. On 21 August — three weeks after ordering — I was finally told the item was sold out. Only at that point did it come to light that the product couldn't be shipped at all.

What drags this down most is how the refund was handled. I asked for a refund THREE times. The first time I was offered a 20% discount or a swap to a different colour. The second time the offer went up to 30% if I'd wait for a restock. Only on the third attempt, when I explicitly asked to cancel and get my money back, was the order actually cancelled. The refund is stated as 7–14 business days

the bottom line is that I waited nearly a month for an item that was never in stock, and had to ask three times to get my own money back. That's not good enough. Don't sell products you don't have.

I was very excited to get my chamelo aura glasses. One week later my charger broke off and the website was out of stock. No other after market charger works. Then less than a month later, one side lights pink the other blue. Then goes to purple and clear. Was it worth it? No

The lens tech for the AURA glasses is genuinely great and easy to use. They look great (despite being a tiny bit clunky on the handles).

I am quite rough with them and have had slight physical damage on the edges of the lenses (almost unnoticeable from the front or while looking through them) but with good care and being sensible with them they are a great purchase.