Careers Expert Group Reviews 

739
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was fortunate to have my project assigned to David Pocock, and I am extremely thrilled with the results. After just one consultation call, he absolutely nailed it. David truly listened to my feedbac... See more

Rated 5 out of 5 stars

Very professional service from the beginning. Chris gave me an overview of my CV and where improvements could be made. When i signed up Chris followed up to ensure the email links were working and i c... See more

Rated 5 out of 5 stars

After a rocky start with a different writer Tim took over and delivered on what I wanted. CV looks great with a huge uptick in ATS score. Felt he understood the requirements and welcomed revisions... See more

Rated 5 out of 5 stars

I had an excellent experience with them! The process was incredibly easy to follow, and I was fortunate to be assigned Louise to work on my CV. She was fantastic—her insights were spot on, and she ask... See more

Company details

  1. Resume Service
  2. also in
  3. Applicant Tracking System
  4. Career Coach
  5. Employment Consultant

Written by the company

Careers Expert Group is a boutique career transition firm for senior leaders and executives who are ready for their next move. From eight offices across Australia, New Zealand, Canada, the United States, the United Kingdom, Ireland and the Middle East, our executive consultants advise leaders in the industries they know best. Each brings more than a decade of senior leadership expertise. Whether you’re stepping up, changing sector, relocating overseas or moving on after a restructure, you’ll work with an executive transition coach who understands both your industry and the market you’re moving into. Every engagement is by consultation only. We begin with an in-depth strategy session to understand where you are, where you want to go and what’s standing in the way. From there, your consultant defines your target market and identifies the recruiters, search firms and organisations that matter. They then build a personal transition strategy around them. One consultant guides you from start to finish. That strategy is brought to life through your personal brand. This includes executive resumes and CVs written to the conventions of your target market, professional bios, LinkedIn positioning and tailored support as opportunities arise. Every engagement is completely confidential, whether you’re actively searching or quietly exploring your options. Since 2011, our team has guided more than 30,000 career transitions. We measure our success by where our clients land, and we keep refining until the result is right. If you’re planning a significant career move, we’d welcome a confidential conversation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

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4.8

All reviews

(739)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Professionally polished results and a easy to follow process

The process was easy to follow, and I had an excellent experience. I received a free CV review with improvement suggestions, and after signing up, Katie ensured everything was working smoothly and I could access the site.

My request was then passed to Diana, who called me to discuss my goals. She was fantastic, offering valuable insights and asking the right questions to understand my background and strengths. Thanks to her expertise, my CV is now far more professional, polished, and aligned with my career goals.

13 September 2026
Unprompted review
Rated 1 out of 5 stars

Not the bespoke, ATS-ready service advertised

My experience with CV People Australia was extremely disappointing and did not reflect the service described on their website.

I paid almost $900 for a professionally written, bespoke and ATS-ready CV. Their process states that resumes are written from scratch, without templates, AI or recycled client content, and also promotes clear turnaround times, confidentiality and ongoing support.

Unfortunately, my experience was very different.

Communication was poor and deadlines were missed. The CV I received appeared heavily templated and AI-generated, despite their stated position on both. When I raised concerns, they acknowledged that a template had been used.

The CV was also sold as ATS-ready, however the layout, formatting and use of text boxes created compatibility concerns with applicant tracking systems.

Most seriously, the first draft contained another client’s career information, including references to mining experience in the Middle East and Africa. This raised a significant confidentiality concern given their stated commitment to privacy and not recycling client content.

I gave them multiple opportunities to resolve the issues and went through three rounds of revisions with detailed feedback, but remained unhappy with the quality and accuracy of the final product.

After repeated attempts to resolve the matter, I requested a full refund and received no satisfactory response. I have now had to escalate the matter through my bank.

Based on my experience, I would not recommend CV People Australia.

8 August 2026
Careers Expert Group logo

Reply from Careers Expert Group

Dear Alex,

I’m afraid you’ve left this review on the wrong profile. This isn’t CV People. We’re an executive transition service, not a resume writing service.

Regards,

Ian Jenkins - CEO

Rated 5 out of 5 stars

Sterling work from Arran and CV People

After a particularly bad experience with another CV/LinkedIn writing company, I was sceptical of CV People and made sure I did my research prior to contacting them.

From the initial conversation with James, I knew CV People were the team I wanted on my side for my next career move.

The process was smooth from the outset; they didn't apply any sales pressure on me. In fact, they discouraged me from buying a more expensive package as it wouldn't have benefited me for this next move.

When I explained the issues I had previously, they didn’t bad-mouth the last organisation; they just explained how they would do things differently, and I’m pleased to report they did exactly that.

I was assigned Arran and, whilst they offered a fully remote service for busy execs, I am old school and believe in good old-fashioned talking, so opted for a telephone consultation. It was a great conversation where Arran asked all the right questions and really drilled into exactly what I wanted, and exactly where I was targeting my next move.

The online portal is easy to use, and I like the chat feature where you can communicate with your allocated consultant.

Arran did a sterling job on my CV/LinkedIn profile and has restored my confidence in this type of service, although I think I will only be coming back to CV People in the future. He was attentive, listened to my feedback, made any amendments I wanted, but equally pushed back on suggestions he believed would not be of benefit, coming up with alternatives. I felt that it was very much a partnership, rather than a service where you pay your money, never actually speak to a human, and get given a product that AI has generated with no real say in the matter.

Sterling job, Arran and CV People. Don't change anything.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Arran was excellent - CV. CL and LINKEDIN upgrade

Arran was excellent throughout the entire process. From gathering information to engaging with me at every stage, he ensured that the right terminology was used to accurately showcase my expertise and skills. His professionalism, attention to detail, and ability to translate my experience into a clear and compelling profile made the whole process smooth and effective. I highly recommend working with him.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough process

Very thorough process. Good communication throughout..not an easy task and worked with me through many versions until I was happy

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Tim S

I would highly recommend Tim S. I would like to thank him for the fantastic work he did on my CV. Within two weeks of him updating it, I landed a job!
The first role I applied for using my new CV was actually my dream role. I was invited to interview and ended up getting the job straight away.
His work really helped present my experience in the best possible way and clearly made a difference in getting noticed. I am extremely grateful and would highly recommend him. Thanks Tim. AH

17 February 2026
Unprompted review
Rated 4 out of 5 stars

Patchy start - great finish

My experience got off to a little bit of a rocky start with patchy comms and the products being not quite right, but as soon as James & Arran took the reins they really turned things around. The service I received from them was top notch and I couldn't be happier with the results.
My CV and letter are great, and Arran sent me some fabulous tips for tweaking and passing the sift test.
Fingers crossed for some interviews as a result!
Thank you.
#teamjamesandarran

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Arran N made the whole process easy!


Arran N made the whole process easy, he managed to transform a 7 page ramble to a 2 page concise document ensuring all key points delivered. Aaran took all the stress and workload out of the process - so worth the money!

If you have any hesitations, just go for it!!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

James Greenall - 10/10 service

James Greenall was brilliant, he totally grasped what I wanted off the back of a single phone call. I work in quite a niche industry so this was super impressive. All really quick an easy and now I have a great CV to hit the ground running. Excellent service James, thanks so much. It was a pleasure and I would not hesitate to recommend you.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Incredible

I came across their site as I was looking for my cv to be done professionally and honestly they have done an incredible job. Arran got in touch with me regarding my cv and covering letter and what he has done has been nothing short of outstanding and this is money well spent.
Thank you Arran as you have helped me massively.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptional Service and…

⭐️⭐️⭐️⭐️⭐️ Exceptional Service and High-Quality Results

I recently used CV People / Careers Expert for a full professional rewrite of my CV, LinkedIn profile and Cover Letter, and I had the pleasure of working with James G. From start to finish, the service was exceptional.

James was incredibly patient, with excellent communication throughout every stage of the process. He worked closely with me at each touch point, taking the time to truly understand my background, achievements, and career goals. The final documents were of consistently high quality and presented me far better than I ever could have managed alone.

After spending 20 years with the same company, progressing to director level, I found myself at a crossroads. Despite my experience, I lacked confidence because I hadn’t moved roles or changed businesses in such a long time. James really helped restore that confidence. Through the way he curated and refined my CV, he reminded me of the strength of my career and positioned me in the best possible light to prospective employers.

I genuinely feel the service offered great value for money. What initially felt like a cost soon became clear it was an investment in myself and my future.

I’d highly recommend James G and CV People / Careers Expert to anyone looking to elevate their professional profile. This experience has given me clarity, confidence, and a strong set of documents I’m proud to share.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic job job

I had a great experience with CV People and with David P. Since David helped me redo my CV, I immediately started receiving multiple interview invitations. Thank you so much, David! Of course, it’s still important to tailor your CV for each role, but with the way the job market has changed, having a professionally crafted CV is more important than ever.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I chose CV experts over other providers…

I chose CV experts over other providers based on excellent reviews and that I had an opportunity to have a phone call directly with my CV writer which I felt was key to get the best output. Arran was my CV writer and straight away I felt very at ease with him and the outputs he produced for my CV, cover letter and LinkedIn profile were excellent. Very professional and far better than I could have written myself. He was responsive and extremely informative with extra tips for changes for every application. I look forward to working with Arran again in the future.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Personal and efficient

I had CV, letter and LinkedIn all reviewed by Arran, starting with a conversation about what I wanted. The result was 3 media texts that professionally framed my story and strengths, rather than just a list of achievements. Arran was responsive to all requests and questions. Great value.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service — I received a call from an expert who took the time to discuss my experience, career goals, and what I wanted to highlight in my CV. Jennifer was extremely helpful and delivered an outstanding, personalised CV and cover letter.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Process and Exceptional Results

The turnaround time was incredibly fast and the service was consistently professional from start to finish. The final CV aligned perfectly with my skills and experience. The formatting and overall writing style is top notch and I am very happy with the end result. A big thank you to Jennifer!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The service I received from Arran was excellent. He was really knowledgeable and when above what I expected to make sure I got what I needed.

10 July 2025
Unprompted review

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