Care Check Ltd Reviews 

5,666
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 801 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and patient when guiding individuals step-by-step through their complex DBS application processes. Consumers consistently note that response times are remarkably quick and dedicated support agents resolve inquiries very efficiently without any unnecessary delays. However, some people also noted initial hurdles, mentioning that they experienced unexpected difficulties trying to log in or access their online accounts. Despite experiencing these minor access challenges, reviewers emphasized that the knowledgeable support team provided very prompt assistance and sorted everything out promptly and very successfully.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, highlighting prompt and efficient support from helpful... See more

Response time

Users describe positive interactions with response time, highlighting swift and prompt communication.... See more

Service

People report positive experiences with service, highlighting efficient and effective DBS checks alongside... See more

User experience

Reviewers highlight positive aspects of user experience, describing the platform as very efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After struggling to get support with getting a DBS as a self-employed individual, CareCheck was recommended to me. The team answered all my questions and patiently dealt with my many ( many!) emai... See more

Rated 5 out of 5 stars

Demo started on schedule and I had a problem with my mike so Sarah helped me to resolve the issue. Sarah explained how to use the Dashboard in a very systematic way which I found easy to understand. A... See more

Company replied

Rated 5 out of 5 stars

I have just received bespoke training from Sarah Ruck at Care Check, she was very patient, explained everything clearly and tailored the training specifically to my needs and queries. Spot on servic... See more

Company replied

Rated 5 out of 5 stars

I really rate this company. They make the whole process so easy for doing DBS checks on future employees. Their support process is also great - always an actual person available to speak to and they g... See more

Company replied


Company details

  1. License Bureau
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(5,666)

725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Resolving query

Thank you Ben Leaver for resolving my query in a timely manner and ensuring I don't incur the same problem moving forward.

26 August 2026
Unprompted review
Rated 4 out of 5 stars

Great work Everyone

As ever, Care Check has been effective, efficient and reliable in the great service they provide. I have a particular issue recently which was quickly resolved by Jessica who was knowledgeable and very helpful. Thank you.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

A helping hand

I am new to using Care Check and needed a patient helping hand which I fortunately found in Leah Price earlier today who provided an excellent service.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Agents Katie and Chloe went the extra mile

Agents Katie and Chloe went the extra mile in resolving an issue involving recording driver number details. Both ladies were friendly and professional, making it clear that they were there to help and I was not rushed in any way. I have always found the CareCheck advisors helpful but Katie and Chloe were exceptional in helping me to resolve my issue

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Sarah Ruck

Great experience with Care Check Co. Sarah Ruck sorted out in a 3-minute call what I'd been stuck on for hours trying to do myself. Quick, clear, and she knew exactly what she was doing. Would recommend.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, Efficient and User Friendly

As secretary of a Good Neighbour Group which is a Volunteer group we have used Care check for a number of years and found it very efficient, very user-friendly and also good value for the £12 admin fee. Whenever I have a query or a concern, I have found the Advisers very helpful, very understanding and friendly. Because of our experience with CareCheck, I have recommended it to a new group that is being set up.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Very informative and helpful meeting

We had an online meeting with Sarah to learn more about CareCheck and their DBS check services for organisations. The meeting was very informative and everything was explained clearly. Sarah was friendly, helpful and answered all my questions. A very positive experience!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with Care…

I had an excellent experience with Care Check for DBS applications. The team was incredibly kind, patient, and with agenuine willingness to help made what could have been a stressful process much easier. I highly recommend Care Check to anyone looking for a reliable and supportive DBS checking service.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Katie was incredibly helpful

Katie was incredibly helpful, professional, and responsive throughout the process. She kept me updated, quickly made the necessary changes to my application, and ensured everything was corrected accurately. She was kind, patient, and went the extra mile by providing confirmation that the updates had been completed. Thank you, Katie, for your excellent support and making the process as smooth as possible. Highly appreciated! ⭐⭐⭐⭐⭐

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick, effective support

Spoke with Chloe E as I could not login to complete ID checks. Chloe reset my account whilst I was on the phone, I was immediately able to login and she then followed up by email to confirm that I had been able to get into my account.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Charlotte at CareCheck answered our organisational queries in a friendly and helpful manner, and then actioned the changes needed immediately - thank you for your excellent customer service.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Katie Crawford

I would just like to say. a huge Thank You to Katie Crawford.
She has been so quick in responding to my emails with a can do attitude answering my questions regarding my DBS.
I find it totally refreshing to know there are still people out there willing to guide you through a situation where you are at a loss as to what to do next.
I found Katie’s manner in her emails so professional.
Thank you again Katie.
Regards
Yvonne

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!!!

Great Service!!!
I have had a couple of queries recently about DBS's that have been submitted & the efficiency of the service provided was 5*. I dealt with Leah Price and she was extremely helpful and super quick in responding.
Would highly recommend!

4 August 2026
Unprompted review

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