Sizing is off. Doesn't fit. I emailed and haven't heard how to return. Heard back from the company and they are willing to make it right. Raising my rating but not all the way to 6 due to time it... See more
Company replied
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Review summary
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My bracelet broke less than one week after receiving it. I did order another version (this makes the 5th purchase with the company). I have reached out for assistance with getting a replacement fo... See more
Company replied
Great customer service! I ordered a bracelet for my son for his birthday. Turns out he didn't like it. I contacted customer service about doing an exchange for a different item and Dan quickly respond... See more
Company replied
Company details
Written by the company
Our main goal is to deliver exceptional quality and outstanding design at reasonable prices to people who value uniqueness and individuality.
Contact info
1507 7th Street #409, 90401, Santa Monica, United States
- support@caligio.com
- caligio.com
4.0
Great
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great customer service
Great customer service, fast shipping and delivery and extremely attractive merchandise!
30 June 2026
Reply from CALIGIO LLC
thanks
Great customer service
Great customer service! I ordered a bracelet for my son for his birthday. Turns out he didn't like it. I contacted customer service about doing an exchange for a different item and Dan quickly responded to me. He made it very easy for me and even let me keep the bracelet and I only had to pay the difference for the item my son selected. The quality of the product was also very good! Very happy with my experience and recommend.
27 June 2026
Reply from CALIGIO LLC
thanks
My bracelet broke less than one week…
My bracelet broke less than one week after receiving it. I did order another version (this makes the 5th purchase with the company). I have reached out for assistance with getting a replacement for the one that broke and I have heard nothing back. Since that, I wore another bracelet and that one broke as well. So now, I have two broken bracelets out of 5. If this is how the company treats its customers, they can stop sending me VIP offers. You have certainly lost a customer with me.
UPDATE: Company contacted me after review and immediately made things right (thanks, Dan). They have showed me that they do indeed care about their customers post sale. I will remain a fan after all.
26 June 2026
Reply from CALIGIO LLC
Hi Steve,
I'm sorry your message got lost - we've been dealing with a lot of spam clogging up our inbox lately and it looks like yours got buried in it.
I'm pulling up your account and previous correspondence right now and we'll get this sorted out for you properly.
I received my first gio gray bracelet…
I received my first gio gray bracelet on 22Jun26…Granted I did wear it in the shower which I realize is not recommended. But regardless, the broke apart at the clasp. The bracelet is as literally held at the clasp by what looks to be household thread. Do better!
24 June 2026
Reply from CALIGIO LLC
Hi Bruce,
Thank you for your feedback and I'm truly sorry to hear about your experience!
I am reaching out to you directly right now so we can make this right. Please check your email shortly - I will be in touch personally to resolve this for you.
Best regards,
Dan | Caligio Support
I do not have my bracelet yet.
I have to update my less than positive review to excellent. Dan from support immediately responded to my issue with care and professionalism. I received my bracelet within a week and was even gifted with an extra bracelet and clasp (which was unnecessary). I do like the bracelets but more importantly, I love the customer service. Great job Caligio. And thank you, Dan.
22 June 2026
Reply from CALIGIO LLC
Hi Lance, check your email please
I found the issue - there was an address change ---- and for some reason your order did not process correctly after that. That is entirely on us and I sincerely apologize.
To make this right I'd love to include a bonus bracelet for you at no charge - just pick any style in the same price range and I will pack everything together and ship it out before end of business today.
Looking forward to hearing which bracelet catches your eye!
Best regards, Dan | Caligio Support
Customer Service superb
Customer Service has been superb. Dan actioned my query very promptly and has gone above and beyond what I expected.
22 June 2026
Unprompted review
Happy customer
I have purchased many Caligio bracelets over the last couple of years. Dan was professional and a delight to work with.
15 June 2026
Unprompted review
Reply from CALIGIO LLC
thanks
Great customer service
Thank you so much for your help and getting me the information I needed, and for also helping me with my order.
Dan went above and beyond to make sure I was happy with the purchase and making sure that I was a happy customer.
12 June 2026
Unprompted review
Reply from CALIGIO LLC
thanks
Reply from CALIGIO LLC
thanks
Absolute garbage product for the price…
Absolute garbage product for the price and terrible support and return policy. The product looks great in their advertising with the perfect lighting and angles, not reprsentative of what your receive.
No problem, I’ll just return it right? Wrong. Some fine print somewhere says you can’t return anything which was part of a promotion. Well who the hell would pay full price for this??
Needless to say , I am stuck with expensive garbage. Will never consider ordering from Caligio ever again.
9 June 2026
Unprompted review
Reply from CALIGIO LLC
Hi Ryan, We'd like to provide some context for other customers reading this review.
Our policy on final sale and promotional items is clearly disclosed in three separate places before purchase: on every individual product page, on our Returns & Exchanges page, and in our FAQ section. This ensures that every customer has full visibility of the terms prior to completing their order.
In your case, the items in your order were already discounted as part of our Final Sale event — meaning they were available at a significantly reduced price. On top of that, you were also able to apply our Buy 2 Get 1 Free promotion, stacking both offers for a total saving of $58 on a $126 order. These are among the deepest discounts we offer, and as clearly stated in our policy, items purchased under final sale or promotional conditions are not eligible for return or refund.
We always aim to be transparent about our policies, and we regret that this wasn't the experience you were hoping for.
The Caligio Team
Beautiful choices of bracelets
Beautiful choices of bracelets
Variety of materials and sizes
Great customer service
29 May 2026
Reply from CALIGIO LLC
Thanks
Bracelet draw string clasp won't open up
The galaxy silver bracelet I purchased won't open up it is stuck in the closed position. I have sent two emails to customer support with no response. Is there a trick to how this type of draw string clasp works? If not, how do I return this item and get a new one that works?
I have heard back from Caligio and they did help me get the bracelet to open and close. We both are happy with the result. I did increase the experience to a 3 star experience, even though they do not work on the weekends (as they said in their response) and I did send my first email on a Sunday, they could have seen that one or my second one I sent later in the week. They only responded when I put a 1 star review out there, that was unfortunate. I add a suggestion to put the directions they sent me on the website so I or someone else doesn't have to look for support when they can look it up themselves.
3 May 2026
Reply from CALIGIO LLC
Hi John, check your email please !
Thank you for reaching out, and please accept our apologies for the delay in response, as our customer support team does not operate over the weekend.
There is no hidden trick to the mechanism—since the Galaxy Silver bracelet is brand new, the sliding lock can sometimes be quite stiff on its first few uses. You simply need to pull it a bit more firmly to open it for the first time. Once it has been opened and closed a few times, the movement will become perfectly smooth.
We have also attached a step-by-step photo instruction to this email to help guide you through opening it.
We noticed 1star review you recently left on Trustpilot. We always strive to provide top-notch service and products, and since this is just a temporary stiffness characteristic of a brand-new item, we would be incredibly grateful if you could take a moment to update or edit your review once you've successfully opened the bracelet.
Thanks for understanding.
Terrible shipping
I ordered bracelets on May 1, and as of a May 15th, they have not arrived
2 May 2026
Reply from CALIGIO LLC
Thank you for your patience! We are very sorry for the confusion and the shipping delay caused by the postal service. We are glad we could get everything sorted out with you via email, and we are happy to see that your package has now been successfully delivered.
We would be incredibly grateful if you could update your review to reflect how the situation was resolved and confirm that you've received your bracelets. Your feedback means the world to our team, and we truly appreciate your incredible understanding and support!
I placed order ID34276 well over a week…
I placed order ID34276 well over a week ago and it shows still processing.
2 May 2026
Reply from CALIGIO LLC
We sincerely apologize for the delay. The situation has now been resolved, and your order was delivered.
We would be very grateful if you could update your review to reflect that the issue has been settled.
High quality bracelet at a reasonable…
High quality bracelet at a reasonable price. Customer service is superb. Very fast delivery. Will definitely become a repeat customer.
29 April 2026
Reply from CALIGIO LLC
Hi Scott,
Your feedback does not reflect the reality of the product. Each product page features 5 to 10 high-resolution photos that show the bracelets exactly as they are.
As for the sizing guide, it is carefully calibrated to ensure a perfect fit, provided the customer actually takes a moment to measure their wrist - which it appears you may have skipped.
Best regards,
The Caligio Team
Great transaction
Great transaction. Prompt shipping. My bracelet arrived in good shape. Fits perfectly. Good looking bracelet. I’ve worn it all day today and love it! Highly recommended. A+. Thank you.
7 April 2026
The bracelet had a faulty clasp
One bracelet had a faulty clasp. Caligio immediately offered a replacement. Impressive!
3 April 2026
Reply from CALIGIO LLC
Hello Paul, we saw your review on Trustpilot and wanted to let you know that you could have first reached out to our support team and we would have replaced your bracelet under warranty - with any other one in the same price range, free of charge. Just let us know which one you'd like.
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