Cafelat UK Limited Reviews 

348
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, beautiful packaging, and the exceptional build quality of the coffee machines, which are designed to last. People also mention that placing orders online is completely seamless, and that the team goes above and beyond to provide outstanding support. However, some reviewers were not happy with product availability, noting that high demand made acquiring items quite difficult and frustrating at times. A few consumers also reported minor issues such as loose bolts upon delivery, tracking hiccups, or occasional technical component troubles during operation.

What people talk about most

Product

Consumers find product to be positive, highlighting the robust build quality and exceptional design that... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting exceptionally fast... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust build and exceptional... See more

Order

Customers had positive experiences with order processes, highlighting seamless and hassle-free online... See more

Service

People report positive experiences with service, highlighting great international delivery and machines.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cafelat offered provided a benchmark retail experience for others to aspire too. Excellent, but not over the top, communications. Clear charges. Excellent value. Perfect packaging and light night fast... See more

Rated 5 out of 5 stars

The King is Dead! Long Live the Robot! ​I honestly can't believe I'm saying this, but the non-electrical Cafelat Robot has dethroned my two-year-old Rancilio Silvia V6! This is a simple, beautiful t... See more

Rated 5 out of 5 stars

The Cafelat Robot is an extraordinary machine, and super robust. After five years I needed to replace the silicon ring, and a spare was conveniently included in the box. I also needed to replace a sma... See more

Rated 5 out of 5 stars

This is my second robot. And it’s terrific, and appears to be slightly improved over the first one bought several years ago. This one, tho, arrived with a slightly loose/jiggly top bolt around... See more


Company details

  1. Coffee Machine Supplier
  2. Coffee Vending Machine
  3. Countertop Store
  4. Home Goods Store
  5. Household Goods Wholesaler
  6. Store

Written by the company

The Official Online Store of Cafelat in UK. We buy directly from Cafelat and carry the entire range of their products. Cafelat formed in 2008 by Paul Pratt from the UK. We supply a high-end accessories for barista and launched the awarded Cafelat Robot - Manual Espresso Maker.


Contact info

4.8

Excellent

TrustScore 5 out of 5

348 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(348)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

tried for months to get one but when…

tried for months to get one but when stock arrives i try to checkout but it sells out just as the payment is going through and cannot complete have tried over six times this morning with different robots which says 3 left i stock then when i go though the checkout and authorize the payment its already sold. I have now given up and im going to look at anther brand. you used yo be able to order and wait 2 months but at the time i could not afford one and then it changed.

28 August 2026
Unprompted review
Cafelat UK Limited logo

Reply from Cafelat UK Limited

Hi Mike,

Thank you for your feedback. We’re sorry to hear about your experience.

Unfortunately, each Robot is hand-craft by the manufacturer and only made in limited quantities. Stock can sell out very quickly. We can only sell the stock available when each batch arrives.

We understand that this is disappointing, and we’re sorry we couldn’t fulfil your order. We appreciate you considering the Cafelat Robot and wish you all the best with whichever machine you choose.

Cafelat UK Limited

Rated 5 out of 5 stars

Excellent service, excellent products.

I purchased an item that was in high demand, with limited availability, and so placing the order itself was a little more fraught than usual, but this is entirely understandable.

The speed of processing the order was very quick and I was kept informed of what was happening.

The items arrived quickly in perfect condition: they were extremely well packaged and obvious care had been taken with even small items.

4 June 2026
Rated 5 out of 5 stars

Great

Great! Just wish that there weren't customs fees to pay to receive products in the EU :-/

5 June 2026
Rated 5 out of 5 stars

I absolutely love this company and…

I absolutely love this company and everything it stands for. The innovation behind its products is truly impressive. My Cafelat Robot is not only beautifully designed but also incredibly capable of pulling consistently excellent espresso shots. (better than any I've tried from top class machines over the years!)

On top of that, the customer service is second to none. The team goes above and beyond to support their customers, which makes owning their products an even better experience.

I’m a loyal Cafelat fan for life!

1 June 2026
Rated 5 out of 5 stars

International Shipping Win

Delivery arrived in China less than two weeks after placing the order. Product was shipped after 2-4 business days. Received multiple updates including customs clearance.

26 May 2026
Rated 5 out of 5 stars

Phenomenal service

Phenomenal service! I was contacted by Cafelat before my order dispatched as they wanted to confirm that my order was correct. Quite rare these days!

11 May 2026

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