Customer service is shocking and ordering online is full of faults. They still insisted in posting out the product rather than simply changing it at order stage. Grossly incompetent
Love the product but second issue with their ordering online order portal - ordered an item but the wrong size was processed. Even though I double checked it still went out wrong. I tried to change it immediately once spotted online but no option even though it was 60 seconds after the order. Sent three messages and contacted their online helpdesk. AI responses that they could not change it and said it had to be returned once I received it. Absolutely incredibly incompetent and would not use them again. Horrible experience.