Comet Lighting Limited Reviews 

9,117
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive very promptly, and they appreciate how securely everything is packed to prevent any transit damage. Consumers also truly love the wide range of stunning, high quality products that look exactly like the pictures displayed on the website. However, some people mentioned encountering minor issues upon delivery, such as receiving items with unexpected scratches, dents, or incorrect parts. Other reviewers noted that a few packages or delicate components arrived damaged, though these problems were quickly resolved with helpful replacements.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting beautiful designs, excellent... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and prompt arrivals. Consumers... See more

Quality

People report positive experiences with quality, highlighting that items are well made, beautifully carved,... See more

Service

Customers had positive experiences with service, consistently praising the efficient and professional... See more

Order

Reviewers highlight positive aspects of order, noting that placing an order is quick, easy, and features a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order was processed and delivered very promptly. Floor lamp was sent in 2 parcels - both lamp and shade were packed expertly, plenty of wrapping, nothing was in danger of moving or being damaged, exc... See more

Company replied

Rated 5 out of 5 stars

I’ve been looking for this type of shade on some of the ‘designer’ sites for ages but couldn’t justify the price. Then by chance I came across the Aartin lampshade on Comet Lighting. I’m so please wi... See more

Company replied

Rated 5 out of 5 stars

The delivery from DPD goofed up as our home was at a new built postcode and sent back the parcel. This really got me irked as it was lot easier to check on Google and our address is right there. I th... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 light fittings, 3 of which arrived fine, but one arrived with five broken crystal droplets. This was only discovered after my fitter had installed the light fitting. I informed Comet Cus... See more

Company replied


Company details

  1. Lighting Store

Written by the company

If your looking for friendly, impartial advice we're your one-stop-shop for the very latest in lighting. Comet Lighting is one of the best internet resellers as we work closely alongside our suppliers to provide the most up to date lighting and we are dedicated to being the most affordable lighting seller in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(9,117)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I have been looking for a replacement shade for a ceiling fan/light that I had bought in Italy. Even though my original purchase wasn’t from this company they were very helpful in trying to find a replacement for me. I wish more companies offered this level of help and customer service.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service & beautiful lamp

Couldn’t recommend this company more.
Beautiful lamp and such amazing customer service.
Ordered a Aartin table lamp, had a small issue with the lamp stand and this was sent back and a new one sent back out so quickly.
Customer service has been 10/10.
Will definitely be a returning customer.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous products and 5 💫 customer service.

I ordered a floor lamp and shade, which look amazing in my living room. I love the unusual design and range of colours.
The incorrect colour stand was send initially, but the company were fantastic at arranging the exchange and I had the correct colour in less than two days. Brilliant service!
Would highly recommend.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with the lamp and…

Really pleased with the lamp and Delivery - albeit a little slower than I expected. The lamp for is for a house move so I’m yet to try it. I’ll update if there are any issues - but so far so good.

The shade also looks like it does on the website - sometimes some websites use filters and the colours arn't quite the same - this looks correct.
Very happy.

25 May 2026
Rated 5 out of 5 stars

Love our standard lamp

Love our standard lamp. There was an issue with the first one delivered, however this was sorted out stress free by comet lighting and a replacement sent.

11 June 2026
Unprompted review
Rated 3 out of 5 stars

Good customer service

Purchased two lampshades on the website. Easy to place an order, good price and delivery was fast. However the products I chose quality is not what I expected. I therefore had to request a return. So I'd say 2 stars for the products. There was misunderstanding about the return items. I thought the return was for my order which has 2 items. But the return request I did on their website was only for 1 item. I could not understand why I only got refund for one item. Customer Service immediately took action to do a manual return for the second item. I gave 5 stars to customer service, really good. Overall it's 3 stars.

29 June 2026
Rated 5 out of 5 stars

High quality product

Website is easy to shop! I got the Aartin silk lampshades and a floor stand lamp with dark brown wood and gold! Absolutely obsessed with the quality and range they offer.

2 June 2026
Rated 5 out of 5 stars

Aartin Juno Floor Lamp

I’ve always been in love with idea of getting a floor lamp the home and when I came across that comet lighting had a floor lamp that was handmade with amazing quality and detail i was super sold on the Aartin Juno Floor Lamp and when I received it it was very simple to assemble and the lamp shade tilt feature made it very easy to shape into the way I wanted it. Looks gorgeous in the living room and the pop of blue from the lamp shade really fits into the aesthetic of the home. Love it

11 June 2026
Unprompted review

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