cottages.com Reviews 

103,846
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 14,194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the booking process quick and easy, often completing reservations in minutes. Many people praise the website for being user-friendly and well-laid out, making it simple to find and filter properties. Consumers frequently report high satisfaction with their holiday accommodations and locations, often returning to book again due to the quality and variety of choices available. However, some customers also noted issues with booking cancellations, where properties became unavailable close to the travel date without clear reasons or compensation. A few other people also felt that post-holiday complaints were not effectively addressed, with factual inaccuracies not being resolved.

What people talk about most

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, straightforward,... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use for finding and... See more

User experience

People report positive experiences with user experience, finding the website easy to navigate and use for... See more

Location

Consumers find location to be positive, with many reviewers highlighting great prices and excellent proximity... See more

Holidays

Users describe positive interactions with holidays, with many expressing excitement and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is such a lovely spot: quiet, historic setting, good pubs nearby and supplies. It’s very peaceful with all the essentials and the property is a truly special place to be a base for sightseeing,... See more

Rated 5 out of 5 stars

Heather Cottage, Bishop Auckland Absolutely beautifully decorated and exceptionally clean, beautiful throughout. Everything we needed was there for us. A lovely welcome note and treats for both u... See more

Rated 5 out of 5 stars

I've used cottages.com for over 5years now. Have never had a problem all my accommodation has been lovely travelling with family and dogs. Or just family. Accommodation has always been clean sometimes... See more

Rated 5 out of 5 stars

Lovely website to navigate we’ve stayed at quite a few of these places and they’ve all been absolutely stunning. I don’t know if we’re just lucky on the places we picked or if everyone’s just got a lo... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. Cottage
  3. Cottage Rental

About cottages.com

Written by the company

cottages.com is your go-to destination for an extensive selection of self-catering cottage holidays. With a wealth of experience spanning over 45 years, we boast a portfolio of over 20,000 holiday homes spread across the UK, catering to every budget, from coastal to countryside. We help more than 2.1 million guests and more than 200,000 pets find their perfect break every year. cottages.com is part of Awaze Vacation Rentals Ltd. - Europe’s leading managed vacation rentals and holiday resorts business. We’re committed to maintaining a high standard of service to our customers by abiding by ABTA’s Code of Conduct.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

104K reviews

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4.6

All reviews

(103,846)

13,822 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New holiday

Never had a problem with Cottages.com. Site very easy use & move around & gives all the information needed about the properties.
Would highly recommend

22 July 2026
Rated 3 out of 5 stars
cottages.com logo

Reply from cottages.com

Hi Judy, thank you for taking the time to share your feedback, its great to know that you found our service to be very good and efficient! We hope you have have a wonderful holiday

Kind regards,
Robyn
Cottages.com

Rated 5 out of 5 stars

The first time I have used Cottages.com…

The first time I have used Cottages.com for booking a break, great website and well laid out, however I had problems login into my account on the App, so I contacted them and all sorted in 5 Minutes
Highly recommended

Steve Watson

22 July 2026

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