1parking Reviews 

As a company they have given in, don't care about customers at all ,and are on a course of self destruction.
Not for the first time have I had to wait an age to collect my car from Malaga airport. Yesterday was almost an hour. Also waiting for cars were other angry customers still waiting over an hour. The company is dysfunctional . A poor review means nothing to them, and as can be seen many people give them appalling reviews.
I'm not using them again, not only almost an hour to retrieve my car, the euro coins that I keep for jet washing etc had disappeared from the centre console tray too, leaving an obviously empty tray the dishonest drivers are also stupid.

Do not use! I trusted them with my car and when I returned after 3 days my car was vandalized and items taken. When I reported it to them, they took no action. Stay away!!!

Beware of this provider! They stole content from the car and offered no apology nor help! Made me wait an hour and pay! When I arrived back from Parking my car for three weeks, I paid extra for it to be under cover, yet it was dirty (how?), and when I opened the car and looked through it, things were not where I left them, and a coin purse I have to store parking money, was missing (about €20) from the closed center console (photo). When I brought this to the attention of the attendant, they said there was nothing they could do and that I still needed to pay for the full parking. They then made me wait for an hour to speak to a supervisor, who did nothing other than cause me to have to pay to take my car out as the car has been in the short term too long. I spoke to a friend of mine who is also used the service, and they had the exact same experience. They received their car back with a dent, and a pair of Rayban sunglasses were missing. While waiting for the manager, I spoke to other customers around me, and they all confirmed that their cars were not the way they left them, with items inside moved.
The management company took 5 days to respond to my email about this, and their response was that it’s not their responsibility and they would not do anything to help. No discount offered. No remedy or even an apology. Do not use this company if you value your car or possessions!

Awful service! We booked fast track and were told our car would be waiting for us when we landed. Instead we had to wait for 40 minutes! When we got home we found that they had stolen my husband's sunglasses which we always leave in the car as well as the two €1 coins we keep for supermarket trolleys! I could caution anybody from using these people!

I used their online booking form to reserve parking to which I received no booking confirmation. So just to make sure I had a booking, I sent them a WhatsApp message. 24 hours later, no response. I've tried to phone them on their landline & WhatsApp numbers but no response from either...just got cut off after 3/4 minutes of waiting. So that's it for us with IParking...now looking elsewhere. If I could rate them with a zero, I would!

Avoid this company at all costs.

I paid extra for covered indoor parking, yet my vehicle’s locator alerted me that my car had been moved to an open air parking area instead. That completely defeats the purpose of paying for premium indoor parking.

To make matters worse, when I tried to contact the office, the customer service was disgraceful. My first three calls were ended before I could resolve the issue, and the representative came across as arrogant and spoke to me with a dismissive attitude. It was only on my fourth attempt that I was finally able to speak to someone willing to deal with the problem.

After repeatedly complaining, I was told the vehicle had been moved back to an indoor facility. Whether that actually happened, I have no way of knowing. My AirTag later showed activity suggesting it had been tampered with, so I can only hope the car was genuinely relocated and that the AirTag wasn’t simply removed and taken to the covered parking.

The worst part came when I collected my vehicle. The centre console area, which I had previously mentioned my concerns about, appeared to have been rummaged through. My Hugo Boss sunglasses were missing, while the empty glasses case had been left on the passenger seat. It certainly left me feeling that someone had gone through all my belongings.

The entire experience left me feeling misled, disrespected, and with little confidence that my vehicle or personal belongings were treated with the care expected from a professional parking service.

Interesting thing is when I mentioned it to the attendant who was waiting with my car, he stated “estas cosas no pueden seguir pasando” (“these things can’t keep on happening”), so by that statement you know it’s a regular occurrence.

I will never use this company again, and I strongly advise anyone considering them to look elsewhere. The small amount you might save is simply not worth the stress, poor customer service, and the concerns I was left with after trusting them with my vehicle.

We are clients with a year-round contract. It is incredible the deterioration of service and trust that we have put into this company. We were a customer for over 5 years and the service has become simply catastrophic. Arrived at Malaga airport around 12:20 AM, we received our car around 6:00 AM. When we arrived at the meeting point in the express parking (meeting point) lot, there were at least 50 people and a police vehicle was present. I don’t know what exactly happened, but I can imagine the situation very well because when discussing with certain people present, they told me what he had been waiting for since 8:00 pm. I can understand their annoyance given what I went through myself afterwards. On the other hand, there is no doubt that it is a company that uses customers' cars during their absence. Indeed, we had a huge doubt when we picked up our car while the trunk was covered with white animal hair. So we put on a tracker and had the huge surprise to see our car moving by itself even though we were 2000 km away. On the other hand, as mentioned by another client, we are paying for a covered parking lot even though following the installation of the tracker, we have located the exact place where the vehicle was parked and under no circumstances in a covered parking lot. We have just changed providers, but believe us on our word: you have nothing to expect from this company.

Arrived back a day early , asked for my car via wattsapp and told it would be on its way. 2 hrs later and numerous wattsapp messages all ignored still no car. Rang the office and was told they couldn't find the guy that had my key, and also said they didn't have an office in Alicante I could actually goto and get the car myself. Told them I wanted the name , number and nie of the owner and was going to ring the Guardia civil, at which point they just said go ahead and basically laughed. Then they refused to give the details and I just said I was calling the Guardia anyway, at this point they claimed to be receiving a call with the guy that had my car key, which clearly wasn't kept in a secure place for all staff to recover. Then was told another 30 minutes, no apology nothing. Avoid these at all costs.

I have never dealt with such an ineficiente & incompetent company like 1 parking Malaga!
It took over 1hr and 40 mins to receive my car after midnight, and I wasn't the only person waiting this excessive amount of time either.
A family with 3 small children had waited over 2 hrs and were becoming more and more frustrated like me with all the excuses they kept giving.
There was at least 25+ people waiting
I tried calling them 5 times, but they never answered!
DO NOT USE THIS COMPANY!!!
If i could rate at -5 stars i would

English

I strongly do not recommend 1-Parking Málaga / 1 Parking Malaga airport parking.

This is the second time I have had a serious issue after leaving my car with this company. After collecting the car, I noticed that money, sunglasses and perfume were missing from inside the vehicle.

I contacted the company to explain what happened, but the situation was not properly resolved. Having this happen twice makes it very difficult to trust the service.

Based on my personal experience, I would not use 1-Parking Málaga again. If you are looking for parking at Málaga Airport, I strongly recommend removing absolutely everything of value from your car before leaving it with any parking company.

I am writing this review so other customers are aware and can take precautions.

Español

No recomiendo 1-Parking Málaga / parking aeropuerto Málaga.

Es la segunda vez que tengo una experiencia muy preocupante después de dejar mi coche con esta empresa. Al recoger el vehículo, me di cuenta de que faltaban dinero, unas gafas de sol y un perfume del interior del coche.

Contacté con la empresa para explicar lo ocurrido, pero la situación no quedó correctamente resuelta. Que esto me haya pasado dos veces hace que sea muy difícil confiar en el servicio.

Según mi experiencia personal, no volvería a utilizar 1-Parking Málaga. Si estás buscando parking en el aeropuerto de Málaga, recomiendo retirar absolutamente cualquier objeto de valor del coche antes de dejarlo con cualquier empresa de aparcamiento.

Escribo esta reseña para que otros clientes estén informados y puedan tomar precauciones.

Big time scammers raising the price. Maria on the phone hangs up when you are talking to her. Always have to wait 1 hour to get my car delivered

I have been a customer for 9 years but will now stop. There are lots of good and honest people who work for 1-Parking and there are others who lie and are just taking your money. Car collection on arrival has got really slow and most times you have to call at least twice to even have someone answer the phone. It all worked so well in the past but this last year I’ve been really disappointed. My car has been damaged by 1-Parking several times over the 9 years but they have repaired it. Sadly and most recently they caused damage, denied it and it has cost me €500 to get my own repair in order to pass the iTV. Avoid.

They had our car for 4 days and some items are missing from the car like USB cable and a battery series charger. They are informed about it but they are keeping us waiting with emails etc...

Yesterday, our scheduled collection time was 18:30 at María Zambrano Train Station. We contacted your team at around 17:00, and we were informed that our car would be returned to the same location where we had originally left it, in front of the train station.
When we collected the car, we inspected the exterior and found no visible damage. We then paid the 1Parking delivery representative in cash and drove back towards Estepona. However, during our journey home, we discovered that the car had received a €50 parking fine at 17:43, despite our official collection time being 18:30. This raises serious concerns. Was the car parked in front of the train station for since we left since 23rd Dec, or was it returned significantly earlier and left there unattended?
We do not understand why we are being held responsible for this fine, as the vehicle was under the company’s care at the time the ticket was issued.
This situation reflects a lack of responsibility and professionalism, and it is extremely disappointing.
Your rating should be '0'.

1carpark and 1Parking, Alicante are the same scaundrels.
Recommend do not park cars with their service. They can use your cars while you are outside Spain.
I got a transport fine to pay as they used my car and got a transport police fine. But as I am the owner of the car fine was paid by me.
To my several applays to 1 Parking/1carpark and to the police office, I did not get any answers.

I am truly disappointed with the the poorest car park service I ever experienced. I paid the complete service (Zona 3, for to have my car parked in an indoor parking , and full cleaning exterior and interior. I got the car back dirtier than I left it (Obviously it wasn't parked indoor nor cleaned!!) and as if that wasn't bad enough , on top my 100ml Tom Ford perfume was gone, so yes they've stolen my 200€ perfume. Tried to get an explanation from the employed to all this when he handed the car over, he could not care less, walked away without any consideration or even bothering in giving me an explanation/reason or at lest an excuse... The lack of effort or any interest to help when calling customer service did not make the situation any better. Never again! the worst parking company ever

Please be cautious. I made the mistake of leaving my wallet in the car, and I reported it to the staff within 90 minutes of dropping off the vehicle. I was told that my wallet had been found and that I should speak to a supervisor when I returned. However, when I came back two days later, cash and a credit card were missing from the wallet. There was no supervisor on duty or reachable, and the A1 employees were dismissive and even laughed at the situation. It has now been five weeks, and I still have not received any response from management.

Horrible por ponerle un calificativo educadamente, me han robado dos gafas de sol , que clase de empresa es ésta gentuza y ladrones porfavor que haya visible con este tipo de actos

Absolutely shocking
1 hour and 20 minutes after I contacted them for the return of my car they eventually turned up
I will never use or recommend this company

This company is awful, i've been using this for a few years, never good but NEVER like now. They damage my car, took forever to get them to response to my complain, NEVER pay anything for my repair. NOT trustworthy at all. Yesterday i waited 1 hour 50 min. to get my car back. People rude and useless. DONT USE THIS COMPANY! Unfortunatelly i cannot give them a 0 star! Awful awful awful! AVOID at all costs!