I made an online purchase
I made an online purchase. You didn't send me an invoice, nor did they give me one in the store, the link didn't work, and now to get it from customer service I have to send tons of paperwork; it's absurd. The invoice is sent automatically and it is everyone's right to have it when you have bought something.
Reply from GreenMind A/S
Hi Jocelyn,
Thank you for your review. 💚
You are absolutely right that it should be easy to access your invoice. We’re sorry that the link didn’t work and that our subsequent handling made the process more complicated than it should have been.
We have now located your invoice and sent it directly to you. We also apologize that we didn’t resolve this for you right away.
Thank you for your feedback – we will of course take it with us going forward.
Kind regards 🌱
Gizem
GreenMind A/S