Over a month without resolving a copyright complaint
My experience with AlexHost began on July 17, 2026, when I reported unauthorized public distribution of my paid software hosted on their server.
Since then, I have contacted AlexHost through its abuse channel, support ticket system, and legal department. Instead of resolving the complaint, I have repeatedly been redirected, asked for extensive personal information, or left without a response.
AlexHost publicly advertises a 72-hour SLA for Intellectual Property / DMCA reports. However, it is now August 21, more than a month after my original report, and the infringing content remains accessible.
On August 9, I specifically asked whether my legal name and residential address would be disclosed to the reported customer and whether those details could be redacted due to the risk of doxxing. I have received no answer.
More than a month has passed without a takedown, a clear confidentiality answer, or any meaningful resolution.
I strongly advise against doing any business with this company.