Misha Wyatt

Very disappointed with Etihad. We paid for what we believed was one checked bag for our trip, but it turned out it only covered the outbound flight and not the return. This wasn’t made clear during the booking process, and it felt incredibly misleading.

At the airport, we were suddenly charged around £400 for our suitcase, leaving us with no real choice but to pay. It felt like a sneaky way to catch customers out rather than being transparent about baggage rules.

The flight itself was fine, but being hit with such an unexpected and expensive fee completely ruined the experience. I would strongly recommend that anyone booking with Etihad double-checks every baggage detail, as what seems obvious may not actually be included.