Return cost huge. Policy/process a bureaucratic jungle
Greetings from Sweden, all! Bought 4 seat pillows (700 kr, 63 euro). Wanted to return. Cost (to send to Poland): 520 kr (47 euro)!! Their return process is in addition a complete disaster. Info on site a jungle. Agree with previous reviewer: these scammers must get out of business. Never, never, never buy anything here!
Reply from vidaXL
Dear Thomas,
Thank you for taking the time to share your feedback with us. We are very sorry that the return process did not meet your expectations.
We kindly ask you to move your review to the Swedish Trustpilot domain, as it is currently posted on the Dutch one. This will ensure that your case is handled by the correct team.
We have already contacted you to discuss your case in more detail, and we look forward to hearing from you so we can find the best possible solution and assist you to your satisfaction.
Kind regards,
Lorand
vidaXL