Sara Nascimento

I am a seller and recently had an item completely destroyed during transit by the shipping provider. The buyer opened a dispute and uploaded clear photos showing that the package was safely packed with bubble wrap and custom-molded styrofoam, proving the damage was entirely the courier's fault. However, Vinted's automated support system makes it impossible to contact a real agent or submit my defense directly. I demand that Vinted reviews this case properly and compensates me for the damaged item instead of forcing me to take a financial loss for the courier's mistake."