poor quality products and a return cost that makes refunds worthless
I ordered something that cost 15 euros, it turned up late and it was of such poor quality that it was unusable.
When I looked into the returns procedure I found that it would cost me 10 euros to return it, so I'm now out of pocket.
Wouldn't recommend them at all.
Reply from vidaXL
Dear Adam,
Thank you for taking the time to share your experience with us.
I’m truly sorry to hear that your order arrived later than expected and that the quality of the product didn’t meet your expectations. I understand how disappointing this must be, especially with the added frustration of return costs.
I’d like to look into this further and see how I can help. To do this, I’ve requested some additional information about your order through Trustpilot.
I look forward to hearing from you so I can review this properly.
Kind regards,
Irina
vidaXL