Housing Anywhere was not the problem
Housing Anywhere was not the problem, my landlord just did not care about his customers but the platform also didn't have any control about it. I also wasn't aware that only the first payment is over Housing Anywhere and everything not, and then they have no control about what is happening. And you have to say yes to the flat before you move in, on different platforms you can cancel in the first 24h of your stay (and if its full of mold you can say no i dont stay here)
Reply from HousingAnywhere
Dear Sarah,
Thank you for taking the time to share your experience and for providing your honest feedback.
We appreciate your recognition that the challenges you encountered were related to the landlord rather than the platform. We're sorry to hear that your experience did not meet your expectations, and we understand how disappointing this must have been.
We also value your comments regarding our payment process and move-in confirmation. We understand that these aspects can be confusing, particularly when expectations differ from those of other platforms. Feedback like yours helps us identify opportunities to improve how we communicate our processes and where we can enhance the overall user experience.
While our ability to intervene is limited once payments are made directly between tenants and advertisers, we take reports about landlords seriously and use this feedback to monitor advertiser performance and take appropriate action when necessary.
Thank you again for taking the time to share your experience. We truly appreciate your input and wish you all the best with your future accommodation.
Kind regards,
James