This is a terrible company to buy…
This is a terrible company to buy equipment from. I bought a haze machine, and when it said it would take two to three days to arrive, and it hadn't arrived, I checked my order history and saw that it hadn't even been shipped. When I called technical support, they told me they hadn't sent it because they had server problems and it hadn't been dispatched. I need the machine in three days, and they tell me I have to pay more to get it on time. The main thing is that it's not my fault as the customer that they have internal problems and it took them three extra days to ship the items. They should have been responsible for the extra costs because it was their internal problem and errors, not the customer's fault, and I ended up having to pay an extra 25 euros. This is a thieving company that doesn't take responsibility for its mistakes; they want the customer to pay for their internal errors.
Reply from Thomann Music
Dear Mr. Cebal,
We’re sorry to hear about the delay with your order and understand how frustrating this must have been, especially when you had a tight deadline.
While we always aim to process and dispatch orders as quickly as possible, we regret that in your case this did not happen in line with the expected timeframe and that it caused inconvenience and additional cost.
Your comments regarding communication and handling of urgent orders have been noted and will be shared with the relevant teams for review. If you would like us to look into your specific case further, please contact us directly at reviews@thomann.de, with your order details so we can assist you.
Your Thomann Team