We recently stayed in a 2-bedroom
We recently stayed in a 2-bedroom, 2-bathroom apartment near the Arc de Triomphe ("Charming Flat") with a group of five people. The apartment itself was nice and in a great location, but our experience with the management company was extremely disappointing.
Our check-in was delayed because the property was still being cleaned, and we were unable to access the apartment until around 5:00 PM. While inconvenient, this was not the main issue.
The major problem was that one of the shower drains was completely clogged and flooded the bathroom. We reported the issue immediately upon arrival and followed up twice a day for the next three days. Despite repeated assurances that someone would come to fix it, no one ever showed up.
As a result, all five guests were forced to share a single bathroom for the entire stay, which was unacceptable for a property advertised as having two full bathrooms.
What made the situation even worse was the lack of customer service after checkout. The management company ignored our attempts to discuss the issue for nearly three weeks. When they finally responded, they simply informed us that they would not be offering any compensation or taking any action regarding the problem.
The apartment itself was pleasant, but the management company's lack of responsiveness and unwillingness to address a significant maintenance issue completely overshadowed the experience. I would not book with them again.
H-KM47CPZH2G4Q
20 May to 25 May
Reply from checkmyguest.fr
Hello,
We apologize for the inconvenience and disappointment you experienced during your stay.
Thank you for sharing your booking reference and the details of your concern. We understand how disappointing it must have been to deal with the delayed check-in, the clogged shower drain, and the lack of timely support during your stay.
Please be assured that your concern has been highlighted to the respective team for immediate review. We are currently looking into the matter and will keep you updated as soon as we have an update or resolution.
~Emma