This is the worst company in terms of Customer service and convenience
This is the worst company in terms of customer support and follow up. Once you send a message through to their customer service, you can close the clinic and come back in 6 hours and there will be no response. If you chat with one person, they probably are servicing multiple client at a time and your turn may come in their next shift. if you communicate on a topic with one person, the system won't allow you to discuss with another if that person is off. Now you have to wait for that person you were communicating with to return in their next shift and good luck that their next shift will coordinate with yours. It has been over 2 months we are trying to use this system and have been unsuccessful to use it for even one patient. Please dont waste your money,
Reply from Heidi AI (Heidi Health)
Hi,
Thank you so much for providing this feedback, and we are sorry about the quality of support that you have received.
We take this feedback seriously, particularly regarding response times, continuity of support, and the length of time it has taken to get your clinic up and running. This is not the experience we aim to deliver.
We have requested for your details, if possible, to have another opportunity to review your case in detail, understand where the process broke down, and work toward a resolution. Looking forward to your update.
Thanks again for your feedback.