My first Order arrived a littel late…
My first Order arrived a littel late but was complete and everything was fine. The second order arrived but I only got 1 article out of 3. When I contacted customer service to ask about the 2 missing articles they convinced me that it is normal that they arrive a little later. About 3 weeks passed and guess what ... they didn't arrive. I contacted customer service two more times about it and didn't even get a reply. This is not how you should treat customers. Thanks for nothing.
Reply from Luxury Drip
We have carefully reviewed this feedback and the information provided.
After conducting the necessary checks, we can confirm that the details mentioned in this review, including the order references, amounts, and purchase information provided, do not correspond to any order, transaction, or customer record associated with our company.
For this reason, we believe there has been a misunderstanding regarding the identity of the seller from whom the purchase was made. Unfortunately, it appears that the experience described does not relate to Luxury Drip or to any service provided by our business.
As this review does not concern a genuine customer experience with our company, we kindly request that it be removed from our profile. Reviews that are unrelated to our business may mislead potential customers and cause unjustified damage to our reputation.
Should this review remain published despite not being connected to our company, we reserve the right to take any appropriate action necessary to protect our reputation and legitimate business interests.
We remain available for any clarification and invite the reviewer to verify the identity of the seller involved in the transaction.
Best regards,
Luxury Drip Team