E. C.

Thank you for proving the main point of my review.

In my original review, I specifically warned readers that SpinAura would most likely respond with a generic request to contact support rather than answer the actual questions raised.

That is exactly what has happened.

You claim that additional information is required, yet you have already been provided with my account details, numerous emails, formal complaints, transaction records, and repeated requests for clarification over an extended period of time.

Furthermore, you recently confirmed by email that you had already reviewed my case, identified seven alleged chargebacks, calculated the exact amounts involved, and applied restrictions based on your Anti-Fraud Policy.

Therefore, it is difficult to understand how SpinAura can simultaneously claim to have fully reviewed the matter while also suggesting that it still requires further information to understand the issue.

The problem has never been a lack of information.

The problem is that SpinAura continues to avoid answering the actual questions:

• Who were the third-party merchants that processed the deposits?
• What is their relationship with SpinAura?
• Why did those companies appear on customers' bank statements instead of SpinAura?
• Why were consumers not clearly informed of their involvement?
• How were customers expected to identify those charges as gambling deposits?
• What evidence justifies the confiscation of €5,393.90 from my account?

Instead of answering any of these questions, SpinAura has once again responded with a generic statement about security, compliance, account reviews, and customer protection.

Readers can draw their own conclusions.

A company genuinely committed to transparency would answer the questions being asked.

Months later, these questions remain unanswered.

I stand by every word of my review and I encourage all affected players to carefully examine their bank statements, identify the merchants used to process their payments, preserve their records, and seek independent advice if transaction descriptions do not clearly correspond to the operator they believed they were paying.

The issue is not that SpinAura reviewed my account.

The issue is that SpinAura continues to avoid explaining how these payments were processed and why player funds were confiscated while those questions remain unanswered.

Nothing in your response addresses that.

I discovered a transaction of €937.00 on my bank statement under this company's name despite never having purchased any products or services from them and having no commercial relationship whatsoever with the business.

When I investigated the matter, I was unable to identify any legitimate reason why this merchant should appear on my bank statement. This immediately raised concerns regarding the true nature of the transaction and the role played by the company in processing the payment.

What is particularly concerning is that I am not the only person reporting this type of issue. A review of publicly available complaints reveals multiple individuals questioning why payments appear under this merchant's name despite having no apparent relationship with the company.

As a result, I have serious concerns regarding the transparency of the payment processing arrangements involved and whether this merchant is being used to process transactions connected to third-party activities that are not clearly disclosed to cardholders.

I have requested an explanation and reimbursement and am currently pursuing the matter through my bank. I also reserve the right to provide all relevant information to card schemes, financial regulators, consumer protection authorities and other competent bodies for further review.

Consumers should carefully examine their bank statements and immediately investigate any transaction associated with this merchant that they do not recognize.

I am publishing this review to warn other players about what has happened to me.

After depositing and playing at SpinAura, the casino confiscated €5,393.90 from my account and reduced my balance to €0, allegedly due to chargebacks. Despite countless emails and formal complaints, I have never received satisfactory evidence or a proper explanation justifying the removal of my funds.

I asked simple questions:

• Why did several card transactions appear under third-party company names rather than SpinAura?
• What is the relationship between those companies and the casino?
• How could an ordinary consumer identify those charges as gambling deposits?
• What evidence justifies confiscating more than €5,000 from my account?

To date, none of these questions have been answered.

Before SpinAura replies telling me to "contact support", readers should know that I have already sent numerous emails and complaints. Repeating that message publicly while ignoring the actual questions solves nothing.

What concerns me most is that some deposits appeared on my bank statements under the names of businesses that did not clearly identify themselves as SpinAura and whose apparent activities seemed unrelated to online gambling.

I strongly encourage every player who deposited by card to carefully review their bank statements, note the merchant names used, and contact their bank if they discover transactions they cannot clearly identify. Ask whether an investigation or chargeback rights may apply in your circumstances.

If you find undisclosed third-party merchants involved in processing your payments, consider reporting both those entities and the casino to the relevant financial and consumer protection authorities.

In my opinion, gambling operators should be transparent, properly regulated, and clearly identify who is receiving customer funds. Players should never have to investigate multiple unrelated companies just to understand where their money went.

Based on my experience, I cannot recommend SpinAura. Confiscated funds, lack of transparency, and unanswered questions have completely destroyed my trust in this operator.

Deposit at your own risk.