Hello scammer
Hello scammer, when will you refund my money? My flight from Jakarta (Indonesia) to Kualanamu (Indonesia) on June 20, 2026 was canceled and you promised to refund my money, but until now you haven't paid it. So, to those of you who are planning to buy through Gotogate, I tell you not to buy from this SCAMMER.!!!
Reply from Gotogate
Hello chandra rumapea,
Thank you for your feedback. Please allow us to make a small clarification.
The changes in your itinerary are the result of schedule changes performed by the airline company. Due to various reasons, sometimes the airlines are forced to change the departure/arrival time and as an agency, we are in the unhappy position to inform our customers about these changes. When the changes are substantial, the customers may request a full refund, depending on the airline and agency terms.
We appreciate your understanding.
Best Regards,
Gotogate.com