Never again
No way ever again. Very poor quality, not true to size. Customer service a nightmare. Address in Belgium is just a shell company. Nobody there to receive returned items. Return process hidden on website, illegal in Europe. Finally went through PayPal to get our money back. Took almost two months.
Reply from Moray
Hi Bebe S,
We're sorry to hear about your experience. While we understand your frustration, we'd like to clarify that we do have a valid Belgian business address and a dedicated returns process in place. Thousands of customers successfully receive and return their orders through our system.
That said, it's clear that your experience did not meet expectations, and we sincerely apologize for the delays and inconvenience you encountered. If there is anything still unresolved, please contact our support team with your order details so we can review your case and assist further.
Kind regards,
Team Moray