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⭐ **1/5 – Absolutely Terrible Service**

iiNet has been an absolute disaster. After more than a year with this company, I can confidently say this has been one of the worst internet and customer service experiences I’ve ever had.

They have absolutely no problem taking **$84 from my account every month**, but when it comes to actually providing a reliable service or fixing a problem, suddenly nobody seems to care.

My home internet drops out roughly **every 5 hours and can stay disconnected for around 30 minutes**. This is completely unacceptable for a service that costs $84 a month. I’ve contacted them about the issue, yet instead of properly investigating and fixing it, I feel like I’m just being ignored and passed around.

What exactly am I paying $84 a month for?

The customer support has been incredibly frustrating and the lack of responsibility is shocking. A company charging customers every single month should at least be capable of providing a stable internet connection and taking complaints seriously.

After more than a year, I’ve had enough. **Terrible service, terrible support, and absolutely not worth the money.**

iiNet seriously needs to be ashamed of the level of service it provides to paying customers.

I bought a Nespresso Vertuo Pop about 1.5 years ago, and I was very happy with it at first.

Recently, it started making an extremely loud noise while brewing coffee—like an electric drill. I recorded a video and sent it to Nespresso customer service. They agreed that the machine was faulty and offered to replace it with the same model.

However, after reading many customer reviews, I discovered that this is a common issue with the older Vertuo Pop machines and that it has reportedly been addressed in the newer Vertuo models. I asked if I could simply pay the price difference and upgrade to the newer machine instead of receiving another older model.

To my surprise, they refused, saying that "the program is different." I honestly don't understand that explanation. They're both Nespresso machines, so what exactly is different? It feels like they just want to keep sending out older models instead of giving customers the opportunity to upgrade to a more reliable version.

This policy was incredibly disappointing and frustrating. I expected much better customer service from a premium brand like Nespresso.

Unfortunately, I cannot recommend Nespresso based on this experience. They seem far more interested in taking customers' money than providing flexible, customer-focused after-sales support.

I used Airwallex for my website for nearly two years, and I feel obligated to warn others about my experience.

The first major issue was settlements — transactions regularly took around 10 days to reach our account, which caused serious cash-flow problems. This is completely unacceptable for a business.

The second issue was their system errors and outages. Their platform frequently failed, and when problems occurred, customer support was practically non-existent. Do not expect real support — the experience was disastrous and incredibly frustrating.

After two years of usage, Airwallex suddenly closed our account without providing any clear reason. No proper explanation, no accountability, no respect for the customer.

The way this was handled felt discriminatory and deeply unprofessional. Airwallex shows zero regard for its customers and operates however it pleases, with no transparency.

Honestly, I struggle to understand how a company with this level of service and conduct is allowed to operate in Australia. I would strongly advise businesses to think very carefully before trusting Airwallex with their payments.