2 X calendar arrived with poor quality…
2 X calendar arrived with poor quality printing and the paper didn't feel like quality materials. A year of pictures printed tu put in our family album, such a disappointment, quality of prints is mediocre, the reframing that I spent ages doing on the app wasn't respected, 500 pictures all mixed up and not chronological order, just very poor overall. Wouldn't recommend
Reply from Photobox
Hi Clementine! We're truly sorry to hear that we haven't met your expectations in terms of product quality.
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We understand how much time and effort go into selecting and framing 500 images for a family album, and it is incredibly frustrating to find that your custom cropping wasn't respected and that the photos arrived out of chronological order. This is certainly not the high standard of quality or service we aim to provide.
Please reach out to our customer care directly. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding. Kind regards, Photobox!