Automatic Subcription Renewal without Notification
My subscription was automatically renewed without notice of the pending renewal. Upon notifying the company the subscription was cancelled and I was informed the charge “could not” be refunded.
Upon notification of my dissatisfaction and that I would notify my credit card company of their practices, an email was promptly sent stating the subscription fee was refunded.
My hope is they will start notifying all customers of their pending subscription renewals.
Update : After much discussion my concern appeared to be flowing up the chain of command. I do hope my concern about notification of pending charges will be updated.
Reply from Ornament
Dear Robin,
Thank you for reaching out to us and sharing your experience. We truly appreciate your feedback. We understand your concern regarding the automatic renewal of your subscription without prior notice. We apologize for any inconvenience this may have caused.
We're pleased to inform you that the subscription fee has been refunded. Please note that it may take 5-10 business days for the funds to return to your account, though in some cases, it can happen sooner. We recommend periodically checking your account to ensure the refund is processed successfully.
We value your input, and we are committed to improving our notification processes for all customers regarding subscription renewals. Your feedback helps us serve you better.
If you have any further questions or concerns, feel free to contact us. We're here to help.
Stay healthy,
The Ornament Team