Vincent Boni

We spent £1,460 on a classic cabin bag with optional leather personalised tag and handles. On getting the bag home we found one of the locks was faulty and wouldn’t shut. Ten emails later, one of which told me how to reset the locking mechanism because they hadn’t read the email, I am offered a free luggage tag as a compensatory gesture. I had already the black one as standard and the coloured extra we paid £70 for so I rejected that. The time of emailing, calling the store, waiting at home for the box they sent then awaiting the collection on a subsequent day is excessive but Rimowa do not care. They have refused any other type of solution although if I take another day off to await a UPS deliver they will return the case. Don’t buy from this brand as they have no customer service expertise.

As with the other reviews these people are scammers selling Leatherman Skeletools on the site but what turns up are very cheap multitools worth a couple of pounds. Absolutely AVOID AT ALL COSTS. I am trying to recover the £120 I spent on 6 “skeletools”and they are offering a $5 compensation. PayPal are taking forever and making me go through hoops to try and get the money returned and at the moment it doesn’t seem likely. They want me to return the items to china which is more money after bad. Total scam. The comments are disabled on TikTok for obvious reasons. DO NOT BUY FROM THESE PEOPLE. They have another site called Almighty and several company names including Lakaka and Whitdrink.