Mark Selley

My final review of Tolltickets as promised. They have acted positively upon the information provided (see my previous reviews) and eventually agreed to cancel the toll devices at no further cost to myself. They have also refunded the advance rental charge which was incurred due the length of time for this to be resolved. Everything worked out OK in the end, but feel they need to speed up their customer service process, as it gets very frustrating. Thanks for doing the right thing!

Yes, this is my third review and please note the dates of my previous 2 reviews, both around a month ago, so this isn't being resolved quickly at all. I finally received the "undelivered" returned toll boxes back through my door and have now provided photographs of the packaging and address labels proving that the items were sent and mysteriously not able to be delivered. Tolltickets asked for these pictures as part of their internal review, so I'll update when I finally receive a response.

Having left previous review and been advised to submit all relevant proof of postage etc, I have done this and as per other reviewers, have had absolutely no response. The date for renewal of my tollboxes is now only days away. So frustrated at the unprofessional, lazy attitude of this company. I had returned my boxes in plenty of time to cancel the current contract, but with delivery unable to be made and lack of any intelligent communication from Tolltickets, it appears I have no other choice but to cancel my card that is logged with them. I am not going to be trapped into another year of contract with them. I can guarantee the response they provide will say they need to look into my case and submit info through their contact link. Guess what, been there, done that. Absolutely useless company. Take warning. DO NOT USE!!!

My initial experience with this company was great. Very proficient, great customer service which steadily got worse. I have just attempted to return the 2 toll devices I had using the exact process and address advised by Tolltickets. The delivery of the devices to Kaiserstrasse 28, 83022 Rosenheim has been attempted but was not successful. It appears the parcel is being returned to me now. Where does this leave me? Still waiting for confirmation from tolltickets. I have proof of postage and confirmation that delivery was attempted so in my view I have made every reasonable effort to return the boxes.

Tolltickets response below sounds promising, but after replying to my original contact through the link they suggest, I have provided proof of postage, proof of delivery attempt and still heard nothing.