attentive customer service
I was dissatisfied with the product. Customer service contacted me and refunded part of the purchase price. Fair enough! That doesn't make the product better, and I still think the quality could be better, But they care about my opinion and it helps to be seen. And if the critical issues will be solved I would recommend it
Reply from vidaXL
Dear Customer.
Thank you for taking the time to leave us feedback.
I'm very sorry that the quality of the product you ordered didn't meet your expectations.
We're happy to take care of this for you; we're confident we can resolve the issue.
In order to assist you, we need more information about your order.
We've requested this information via Trustpilot.
We will be in touch shortly.
I'm pleased that we were able to find a compromise solution to your problem that satisfied you.
If you have any further questions, please don't hesitate to contact us again at feedback@vidaxl.de.
Best regards,
Tibor Kovacs
vidaXL