Kunde

The whole booking, payment process was very smooth. However, I chose a pick up date specifically, but it didn't take a place until I found out Cargoboard's partner company didn't show up and had to contact Cargoboard to figure it out.
I understand in a nature of this business, delay can happen often, but if you don't notify the client, and the clients have to find out and ask you, it's not a good system, you should work on this.


[Update on 12.02.2025:]
After I got the reply from Cargoboard, I was very disappointed how they deal with the complaints. You can take a look into the order history and it clearly said;

Planned collection date: 13.1.2025
Planned delivery date: 16.01.2025

On the histroy it said already
Fr, 17.01.2025, 10:30 o'clock
The consignment arrives late at the delivery warehouse.

Shipment successfully delivered
Delivered On: 20.01.2025 12:06

So there was clearly a delay. Furthermore, IF I didn't push them on the day after the collection date, in order to understand why the pick-up didn't happen, it wouldn't have happened because until I contacted them I heard nothing from them. Even after the inquiry, they kept telling me they would contact but never happened. A quick feedback they should have it and don't say it was completed without delay when it was clearly NOT.